Picwing

This company is a fraud. They asked me to update my credit card info, which I did. They asked again. I complied. They took down my photos and stopped my service, but they kept billing me! I asked to cancel. They don’t respond. I am now in the process of pursuing theft charges.

I love the concept and the execution was terrific until my credit card expired in May. I updated the credit information online, but I kept getting emails from picwing support that they were not able to charge my card. After reentering three times and emailing them to try to figure out what the issue is, I gave up. They didn’t charge me for June, and I wasn’t able to access/​upload pictures to my account. I was bummed because I was using this service to send photos to my kid’s great-​grandparents. Anyway, fast forward to early september… I receive my credit card statement and notice I was billed by them in July and August. I immediately go to see if I can access my account. No. I see if it shows these charges on my account. No. I write them to let them know they are billing me but not providing services. I tell them that I would prefer to not end services and for them to just refund the two months they didn’t provide services and to continue to provide services from here on out. I still get no reply. I write about a week later to let them know as a rational person, if I don’t hear back soon, that I will need to discontinue services. Nothing. So, I’m now in the boat of needing to block them from charging my credit card as well as disputing the claims (they have now charged me for september too). REALLY BAD CUSTOMER SERVICE. Also, the toll free support number on their website, «Does not work from my area.» My area is San Diego. I assume their support line is in San Francisco. I don’t see why there is a problem. The phone number on the credit card bill goes to a private phone number.