Laundry Locker

This location has been closed for over a month, but laundry locker hasn’t bothered to remove it from their app or website, so people still end up hauling their laundry to it and having a «wtf» moment upon arrival.
That’s what happened to me. Then I took a nice long walk to their nearest public location. This was on Thursday. It’s Monday now and my order just says «pending». I’ve sent multiple emails and they won’t tell me what’s going on. I had to go out and buy socks and underwear. Unprofessional. Worst service ever.

I’ve been kind of unimpressed with Laundry Locker, thought I still continue to use them out of convenience (they have a drop-​off location ½ block from my apartment).
I use them primarily for dry-​cleaning.
They’re not very good at giving extra attention to garments with stains. But their customer service is very good… so if you’re dissatisfied, they’ll probably credit your account with like $ 10. Although, how valuable is $ 10 of free mediocre service?

Laundry Locker is great! it’s quick and easy, just drop your laundry bag and pick it up in a couple of days, it all nice and neat.
Really cool service!!!

I have to give major kudos to Eric for saving the day — my card didn’t work — technical difficulties getting in the door. He drove out, picked up my huge bag of laundry, and delivered it to my house today (one day turnaround). It’s all about the relationship — and that’s what I love about what Eric did — I don’t do ‘transactions’. I want to know that when ‘the going gets tough’ that the company really cares about me as a client — and Laundry Locker does! And I love that they’re green! I’ve been a customer for almost a year now — and I look forward to continuing to talk positively about them every opportunity I get!

Feel free to take a chance with this service if you’d like, despite the reviews, I decided to try it. Not only is it more expensive then your typical laundromat, but the turn around time was much longer then advertised. When I inquired about where my clothes were, I learned they had been dropped off the night before, but they forgot to let me know. On a more positive note, they respond quickly to emails.

Excellent service, both with the laundry itself as well as with my multiple questions over the phone to their office. It has been an answer to my prayers for an elderly client who has no access to a washer and dryer in her apartment. Her caregiver can leave the laundry in a nearby Laundry Locker kiosk (really, a storefront) at any time of the day or night, and if it is there by 9 am the clean laundry will be returned by the end of the following afternoon (weekdays). I wasn’t expecting a Sunday pickup but I got a text message as well as an email saying that the order had been picked up, and another one when it was back in the locker, completed. The laundry was beautifully done, nicely folded, and had no fragrance. It was very satisfactory. We couldn’t be happier.

******0 STARS DO NOT USE******
I had pretty much the same experience as the people below. I dropped off about 10 dress shirts, texted my order in, got a order number and everything and now they’ve lost my entire order. I have to email them every day to get a response, and then about once a week they’ll email me back at 6pm saying «oh we have our managers looking into this we’ll give you an update tomorrow,» then tomorrow comes and no update. No I’m assuming I’ll get $ 20 a shirt max when each shirt costs well over that.
I highly recommend you never use this service and stick to the normal dry cleaning service.

Great customer service and excellent follow up! My order got accidentally separated and Nathan (Client Care Rep) followed up immediately and located all items and arranged a prompt delivery. I have been using their service for nearly three years and it has unquestionably been the most convenient and efficient Laundry Service I have ever used anywhere in the world. –Philip Gude

**DO NOT USE THIS SERVICE**
Per laundry locker’s terms and conditions the MAXIMUM amount they will reimburse you should they lose your item is 10x the amount it costs to dry clean regardless of brand.
As someone new to SF, I signed up for this service, took advantage of the great new customer discount and dropped off 20 pieces — shirts, dresses, jackets, you name it — to dry clean (basically my whole work wardrobe to take advantage of the discount).
2 days later my laundry was no where to be found so on the third day I contacted customer service to see where it was. Turns out my whole order was missing… MIA…gone. Note: THEY did not contact ME — I had to hound the customer service team with 3 calls/​day from this point onward because no one would follow up.
Just as I was losing hope and getting ready for worst case scenario, I got a call 4 days later from a great manager who found my clothes, comped the order, and made plans to drop off the order directly to my apt asap (its the least they could do after over a week … right?).
Well, then he called next day to say despite CONFIRMING with me my order would be free of charge due to my experience, HIS managers are saying I will be charged. Well, good luck trying to get my money Laundry Locker. HANDS DOWN the biggest scam ever. BUYER BEWARE.

Two words: Super easy!
I’ve been a customer of laundry locker for the past couple of months and love it. I spent a while looking for a dry cleaning business that used green dry cleaning near my area. There are a couple of other places but they are not specific about how/​what methods they use and I feel a bit shakey about it.
The locker system is super handy and easy to use. Just come and open the place with your credit card and drop your clothes off in the locker. Place the order online and in 1 – 2 business days your clothes are nice and clean and ready to pick up!
Slight problems: The first time I tried laundry locker, they delivered my clothes but noticed the lock was broken since I took out the key and I couldn’t get my clothes! I called customer service and they were able to send someone over within the next day to get my clothes out for me.
Also I’ve had a couple of shirts that have had some buttons come a little broken, although the buttons on some of my old express shirts are cheap and thin so kinda to be expected.
They also have this thing where they take pictures of your clothes and upload them to your personal site I guess to keep track of your clothes? I noticed they ironed on small barcodes into my clothes on the inside, it doesn’t really bother me too much but I kinda feel like big brother is looking at my clothes lol.
Other than that, its super handy, easy and eco friendly and its always on my time and I don’t have to rely on their operating hours to drop off and pick up my clothes.

I’ve been using Laundry Locker for the last few months now, and, overall, I’m a fan. I don’t have laundry in my building, so I’d have to take my clothes to a laundromat and wait there with them. Waiting at a laundromat watching clothes wash for an hour or so sucks, and Laundry Locker’s a nice way to avoid that.
So far, they’ve always washed and folded my clothes fine and they do a pretty good job laundering and pressing my shirts. They also pair my socks, which is a nice touch, and I’ve pretty consistently gotten the 24h turnover they promise.
I’ll admit that I always feel a bit iffy leaving my clothes there when there’s not a person I can talk to, especially when I really need them on 24h turnaround (like right before a trip) and I always have these nagging feelings that I might be let down, but, in the 4 months I’ve been using Laundry Locker, I’ve gotta say, they’ve not yet let me down. I’ve read a lot of reviews saying they’ve messed up badly for people, but so far that hasn’t been me and I’ve got a fair bit of confidence in them (at least for laundry).

I have been using Laundry Locker for as long as they’ve been in my neighborhood. I’m not really sure how their prices compare to my old drop off the load of cleaning laundry, but they are convenient as hell.
I do my own wash so I have no idea how they are on that but I do have a bunch of cleaning (work shirts, slacks, sport coats). Laundry Locker is fast, efficient and I have yet to have them loose anything.
I can never get to the cleaners before they close. It is really nice at 10 PM on a Sunday evening to drop off clothes, get an e-​mail the next day telling me the clothes have been picked and another telling me the clothes are ready.
Then I can go whenever it is convenient for me to pick them up.
Highly recommended for busy people…

I recently started testing out laundry locker since it opened in my neighborhood and they use eco-​friendly detergent that my regular laundry guy did not carry. I was a bit skeptical since they call it a green service and as someone who used to work for a green media company, I found their eco-​friendly claims pretty weak and unsubstantiated. They direct you to another site for more info and it has no actual detail on why it is eco-​friendly other than its perc free.
The first few orders turned out fine but i noticed some times my clothes came back smelling very heavily like detergent and other times they did not. It was almost as if they had not even been rinsed. I am very sensitive to strong smells and some tshirts were so strong they made my eyes water!
I recently got an order back and although i clearly left instructions to launder three pairs of pants, they were in the regular wash and fold. This is the problem with not dealing with actual people. I have dealt several times with SF Green Clean who is expensive but has fantastic customer service. I am going to return to them since they always call me if they have questions or an order will not be done in time. I just don’t trust the folks at Laundry Locker.

I actually don’t mind doing laundry. I always feel like there is something therapeutic in folding, organization and lovely dryer sheet smell that lingers. BUT, when you just don’t have time, and you don’t even want to think about doing your dirties, Laundry Locker is clutch.
It couldn’t be easier! You wander down with a bag, put it in the locker, then you get a text message on your phone when it is done the next day and ready to be picked up. The facilities are extremely clean at this location and as long as you don’t mind the $ 15 minimum you are set. They folded everything, provided me with a nice complementary drop-​off nylon back, and even folded my undies into nice little squares! Now that is service!

Let me just tell you. This company has been my saving grace in what is normally my crazy so-​called life.
I work all day long and go to rehearsals or shows and stuff like that and normally don’t get home until it’s not a good time to start doing laundry time. I would pile on the clothes into gaping hole of the laundry hamper hoping that when I got up in the morning that it would magically be done.
Now that dream has become a reality. I place my laundry in the bright green bag (green is my favorite color by the way) and also place my dry cleaning in a seperate bag as well and drop them off at this drop off location before I go into work. Log online and tell them what locker I’m in and PRESTO CHANGO the process is finished. AND if I submit it before 9 am, I get EVERYTHING back the next day. Thank god. It prevents me from having to wear those mismatched pairs of socks you all know that are lurking in the back of your dresser somewhere.
I can’t even imagine or don’t even know what it is or where their location is that they manage to have this process done. I would like to think that my clothes and dry cleaning were being magically being whisked away and taken care of by all of Cinderella’s happy friends… but needless to say we don’t live in that world.
The people at Laundry Locker have made my time well spent, now I can’t even imagine having to do laundry at home with the schedule that I keep.
And plus it keeps those little mice employed. WASH YOU MICE WASH!