Laundry Locker

Short version: Amazing and convenient for shirts and dry cleaning. Incredibly bad for shoe repair (Must try: Union Street Shoe Repair). Awesome and responsive customer service team. Star rating is average based on services provided.
Dry Cleaning/​Shirts: 5 stars
I started bringing my button down shirts in on a regular basis, because I like the pressed look along with the convenience of the locker system. I put those two together, because the convenience is what sells me on the service. I don’t want to have to be home for a laundry delivery or run to the cleaners to make it in on time. I love the locker system. Also, I simply can’t seem to iron that pressed look on my tiny-​table sized ironing board. Everything is convenient and worked with my schedule.
I’ve dropped of my suits there and my girlfriend has even used them a few times. Happy on all counts so far.
Really love this service and will continue to use them for the foreseeable future.
Wash & Fold: 3 stars
I stopped using them for wash and fold because I got access to a free washer and a few things came up that I could never verify, but I will state for consideration: 1) I am not sure they truly separate whites and colors, as the whites never looked as sharp as when I wash them on my won with a touch of bleach. 2) I have had a lot less socks go missing since I started doing my own laundry again. This could be me being more careful/​organized or LL has sock gnomes
Shoe Repair: 1 star
I gave them a pair of Wolverine 1000 Mile Courtland boots to bring back to life and they failed fairly miserably.
1) The shoes were not shined and some minor scuffs in the leather were not buffed out. My shoes weren’t in perfect condition, but even I can put a little pine pitch/​mink oil to help condition the leather and give some life back to the scuffs.
2) My boots had rubber soles, with original Wolverine leather in the center, between the soles and heel, and a soft rubber heel. Now that they’ve been replaced it has one piece of leather throughout, up until the heel, and a small section of rubber in the center of the sole for grip. It’s rain season and I can’t have the soles of my favorite boots be leather.
3) The stitching holding all this together? White. Yes, if I were to wear my dark brown boots, you would see an ugly contrasting white stitching instead of black or brown.
4) The boots came back smashed/​squished. Yes, after all of that, my nice boots were left in the locker with the top parts of the boots looking like they were crushed in storage or transit. If you know anything about nice shoes, this is not good for them, which is why you should always use shoe trees when not wearing your shoes.
5) It took them 18 business days to get this back to me in this condition.
I was not a happy camper. I immediately wrote them an email to request a refund and dropped them off at the cobbler I trust and should have given them to in the first place. He quoted me at one week’s time, per usual.
To the credit of LL, their customer service team is always responsive and helpful. I know they really want to expand into the shoe repair space as a business, but I just don’t know if I could ever trust them with my shoes again.

I have now found someone else’s socks in my order multiple times. I have a bag of single socks in my closet and I thought I was just losing them but it appears they are being swallowed up by LL. Not too happy about this. Other than that they have good service.

I can’t get over how convenient this place is, especially when you have the lockers right in your building. LL is such a brilliant concept that sometimes I feel like their unofficial evangelist. But I’ve gotta say that it’s definitely not executed flawlessly. They once washed a pair of my bright green pants with a bunch of white towels (even I wouldn’t make that mistake) and lost the strap to my tank top (?). When I emailed to comment on this, they apologized and offered me a 10% discount off of my next order. Which amounts to $ 2. You also literally have to make a list of all the stains you want them to get out of your drycleaning and/​or flag them with bright red stickies or else they somehow manage to overlook massive stains. 5 star potential for sure, hopefully they can get through these growing pains quickly.

Update– Laundry locker offered to reimburse me a paltry ~$ 200-​$ 250 for the over $ 800 they lost of my items! beware! this is a shady business that cannot control the risk of your personal property.

Great customer service and excellent follow up! My order got accidentally separated and Nathan (Client Care Rep) followed up immediately and located all items and arranged a prompt delivery. I have been using their service for nearly three years and it has unquestionably been the most convenient and efficient Laundry Service I have ever used anywhere in the world. –Philip Gude

Terrible customer service especially over email. Stuck with them for 5 months because it’s so convenient, but I think I’m fed up. Dry clean also caused buttons to be loose. Goodbye.

I’ve been using laundry locker for the past few months and I have never been more impressed with a dry cleaning service. In the past, I’ve had problems with dry cleaners hours and having items come back with stains still on them.
With Laundry Locker, I can drop off my clothes at any time and they closely examine items to remove all stains and include a card that mentions that they paid close attention to that item.
I tell everyone how much I love Laundry Locker, it’s the best. They actually just emailed me that my clothes are ready, so I will pick them up after I get home from the gym, no more changing my schedule around to get to the dry cleaners in time!

I’ve been using LL since January 2010 and I absolutely love it! Granted it’s half a block from my house, it is super fast and super consistent. I have shirts laundered as well as wash & fold done once a week and have never had a problem. I’ve also done special items like sheets, towels and comforters with no problems.
Typically, I will enter my order via my computer at home but I have done it on my smartphone with equal convenience. I opted for the $ 1,000 pre-​payment since I knew I was going to be using it every week and loved getting the $ 250 in extra credit.
I love the fact that you can customize almost every part of your order and that your clothes are washed separately in a eco-​friendly fashion. I had the privilege to tour their plant on Custer Ave and was very impressed how it runs. They take pictures of all your clothes, individually tag the garments so nothing is lost and hand press a lot of the items.
While it is a premium to traditional laundromats, you can’t beat the convenience and speed of LL. I will continue to recommend them as often as I can!

Ok first, I consider myself an honest person so I have to admit that writing a review gets me a discount with them. *However*, since as I said I consider myself an honest person, I would not give them 5 stars if I didn’t like this service so much.
I live in SF and work down in the Peninsula. I drop and get my dry-​cleaning at my local convenience store on Castro street a block away. Most dry-​cleaners I know are closed my I get back to the city but my local store is still open, and I don’t need to look for parking. It’s incredibly quick: the clerk opens the cabinet and I drop my bar-​coded laundry bag inside. I also love the convenience of getting text messages/​emails when my order is picked up and when it is ready.
Regarding the cleaning itself, no complaints at all. If there were some heavy stains they couldn’t make disappear, they leave you a note about it and explain (it happened only once and it was a pretty nasty stain indeed!).
PS: Let’s see whether talking about the discount still applies!

I’ve tried LL a couple of times now and it works as advertised. Drop off your laundry in one of their kiosks, place the order online, and you get emails letting you know they’ve picked up the laundry, and you get another when they’ve finished. You can request special treatment (low heat, etc.), which is nice. Everything comes back folded and wrapped in plastic. My only wish is that a kiosk were closer (mine is a few blocks away… they offer pick-​ups, but you either have to be there or leave your laundry where they can access it). Makes my life a lot easier.

This is the type of business that makes me ask myself: «why didn’t I think of that?»
I like to pack light when I visit SF, and this is a service that makes it painless. Prices are reasonable and service is amazingly fast.
Since I don’t live in the area, I don’t use it often, but if they opened up a Laundry Locker near my house, I would be a regular.

A friend just told me about this place and I just tried Laundry Locker for the first time… and I’m in loving it!
For me, anything that allows me to do an errand on my time and makes my life easier, pretty HUGE… I was used to my local dry cleaner, but often I usually didn’t make it in by the time they closed or there was another person or two waiting for me.
At the Greenwich location, it took me about a minute to swipe my card at the door, drop my load off into the locker and get back into my car before the meter maid new the wiser…
The great thing about this location was that it is open 24 hours a day and my dry cleaning was ready the next day! My old place charged extra for that, but could usually give it back to me in 2 – 3 days.
One of the best features for me is that they emailed me when they picked up my order and dropped it off. Pretty simple to do nowadays I guess… Less time to drop off my Dry Cleaning, one word, Convenience!
Tip: Log online first to get access to the kiosk. I couldn’t get in the door, because they require you to go online for an account to get access.