Don’s On Clement

went here once before for a replacement hood. so now having some front end damage fixed due to an accident 6 weeks ago. love this place and the gal there is super nice. next time if I have any body damage on my car in the future, god hope not, I’ll be the first to come here.

I had a wonderful experience and superior service at Don’s on Clement. I had been there
several years ago with my Jeep Liberty and had a good experience, but this time, dealing with
both of the ladies, Peggy and especially Jesse, the experience was the Best! My bumper on my Jeep Wrangler totally needed replacing (my fault) and Jesse was so on her game with getting me one in a couple of days at a very reasonable price, no less! Not only that, they vacuumed my car and washed it, too! They genuinely care about the customers and truly believe in customer service, which, in this day and age, is rare! Many thanks for your kindness and a beautiful job!

I would give Don’s nothing less than 5 stars! Jesse provides the best customer service! I definitely recommend this shop. They are extremely accommodating and generous not to mention the fact that they do great work! I hope I don’t get into another accident anytime soon, but if I do, I’ll absolutely take my car to Don’s for any body work that needs to be done. Good people! Check them out!

Had terrific experience at Don’s. After first shop said they couldn’t re-​use some parts and repair was going to cost a fortune, Don’s found a way and saved me a ton of money. Service by Jesse was friendly, professional, and efficient. The work was great. hopefully I don’t need more auto repairs but if I do, I’d definitely go back to Don’s.

Sadly, I will never do business with Don’s again after a recent, fairly unbelievable encounter. Recently, I had given away a stack of boxes on Craigslist in the free section, figuring I would help someone who needed them rather than throw them out. Apparently, these boxes found their way into Don’s recycling dumpster who lives down the street. How do I know? Because the lady that works there looked at the address label (they were my old amazon boxes), buzzed my building, screamed at my neighbor, and then I received a $ 400 (!!!) citation in the mail for «dumping my boxes in their recycle bin.» Had they been reasonable and rational (and talked to the right person), i would’ve happily taken the boxes out myself and thrown them in my own dumpster. You see, at my office, I have two huge dumpsters that go mostly unused and have more than enough space for me to dispose of these and more. I have absolutely no reason to go out of my way to throw it in theirs. Yet there they went, chewing out strangers without even an attempt to be rational, then cost me the $ 400 in fines to boot.
They also failed to realize that I was a (former) customer when screaming at my neighbors through our gate. Way to go, Don’s. Last time you get my business. If they handle something as petty as recycling in this manner, imagine how they’ll handle you if you have an issue with their work. I personally wont wait to find out.

I had the best experience in this place, Jesse and Peggy are wonderful, those ladies took a good care of me, especially Jesse she was my guardian angel.
I was involved in the accident wasn’t my fault, she help me to figure Wiht AAA and make me feel safe
I am forever grateful and absolutely highly recommend

One of the BEST experiences I have ever had at an auto body shop. They are a friendly neighborhood shop that is very on top of their game. Extremely communicative and diligent in their work, they handled my SUV with the best of care and expertise. Jesse was a real peach to work with and made my experience here very pleasant. I appreciate everything they did at Don’s and would definitely go back again if I ever needed body work.

They fixed my car (big dent in door) within the time frame they promised me and were responsive to my calls along the way as to the progress. Dealt w/​my insur co and all went easily. Would return (hopefully won’t have to). :)

Unbelievable. My truck got hit while it was parked and I was sitting in the driver’s seat, across the street from my Mom’s house. Geico has been effing me around and taking it’s sweet time processing my claim. I wanted to know JUST FOR MY OWN KNOWLEDGE how much damage had actually been done. I looked on Unilocal of course, and within a few minutes had found this place, which is in the neighborhood, and had mixed reviews, but I figured, let’s try this. So I called them, and after 20 minutes of explaining to Peggy who answered the phone why I wanted to get a free estimate independent of my insurance company (because they take forever and I want to know how much the repairs are going to cost and if they might just total my truck out, why does it matter to you!!!) and making sure it was indeed a FREE estimate, I made an appointment for 1:30 which was about an hour and a half later that day.
When I showed up at the shop, it took me a few minutes to figure out where to go to inform them that I was there for my appointment. Then, upon meeting Peggy face to face, she was incredibly rude and condescending and told me about 40 times in a minute that this wasn’t going to count for my insurance. I politely assured her that I understood that and that this was simply for my own knowledge and records. Finally she called the guy who would inspect my truck, an older asian man named Darryl. Amazingly, he also felt the need to tell me 400 times that my insurance wouldn’t accept this estimate and yadda yadda. Of course, politely, I told him that this was just for my own info. Begrudgingly, he did the estimate, and was pretty cool after that, but JEEZ.
I really don’t know if I’d recommend this place. I went there hoping for a neighborhood vibe, and got a snotty, you’re barely worth our time attitude. If you do go there, avoid Peggy at all costs.

Minor collision.
Staff was condescending and refused to give an estimate.

This place is great. Last month, a big Yukon truck backed into my Infiniti G35. Destroyed my grille, banged up the bumper, and pushed the hood in.
Took my car here to get it fixed. They replaced my grille, bumper, and the hood. It took them exactly one week to fix everything up, and when I got my car back, it looked brand spanking new.
The staff was great also. Peggy took care of me and she was real friendly and helpful. They even gave me a bottle of touch up paint.
Hopefully, I won’t have to come back, but if my car ever needs any body work done, I’ll be returning to Don’s.

i came in on a weekday because i didn’t know what to do about an insurance claim. Phil the manager was extraordinarily helpful in tracking down and figuring out what needed to be done. I will update when I know how the work comes out, but for now would give 6 stars if I could…
UPDATE: Work was fine, too. All went well.

I called Don’s to arrange an estimate for my Honda’s rear bumper. Phil was able to have me come in that afternoon and took care of all the insurance paperwork. He offered to arrange for the car rental and they had my Honda fixed when promised. I couldn’t have asked for a more easy transaction.

I can’t write a review about the work being done because famous Phil wasn’t interested in working on my vehicle. I read some pretty good reviews, and wanted to talk to them, especially since they are in my neighborhood. But the work I need done isn’t some big money insurance claim. I had something small that needed being done, and I was quickly quoted a huge amount of money and told I would be better off going somewhere else. So I interpreted that as if you crashed your car and the insurance is going to take care of it then this is a good place to go, but if you have a small project (like fixing and painting a rusted area) then they don’t want to bother with you.

My car was sideswiped just before Christmas but the woman who did it said she would pay for the damage. I took it by Don’s a day later. Phil looked at it and said $ 3200. he also told me people who promise to pay change their minds when confronted with the real cost. He was right. She did. My insurance carrier, USAA, gave Don’s high marks so I went back and turned the car over to them. They matched three panels and replaced the drive’s door panel so perfectly that when the car was buffed up, it looked like new! Amazing job by wonderful people. No one likes to deal with the resuls of an accident but if you have to, find Phil at Don’s on Clement. He is pro and so are the others who work there. Peggy is always helpful and the guys who repair cars are direct and polite.

it actually hurts me to have to write this review.
I was involved in an accident where another driver backed into me, causing damage to my car. That driver’s insurance, AAA, recommended this shop to me for an estimate of the damages, and i was excited to go to them because the location is very close to my house.
This is the only accident i’ve ever been involved in, so i was unsure about how to proceed with getting the estimate, the proper terminology to use, etc.
The man who helped me was EXTREMELY rude, condescending, and impatient. I didn’t realize that in order to get an estimate done, that AAA would have to send an «assignment» to the shop. So this man was refusing to help me until he received the assignment from AAA, so i asked him if he could call them for it. He actually huffed at me, saying it was my responsibility, but then he begrudgingly did it anyway. did i forget to mention that this whole time, he never even took 10 seconds to step out of the office to look at the front bumper of my car?
after receiving the assignment from AAA, the man told me i would have to come back for an estimate and pictures, etc. I asked, since I was already there, if he could just do it then and there. there were no other cars in the shop. he said no.
so i scheduled an appointment with the also rude lady that was sitting at the other desk. she just made it seem like i was making her go out of her way to do her job, when she never even had to stand up or look at me, and the appointment book was right in front of her face.
so basically, i don’t know what the problem was, if these two people were having a fight and i happened to walk in the middle of it or what, but the customer service was horrible and i would NEVER go back there again. from reading the other reviews it appears that this is actually a very nice couple, so again, i’m not sure if i just caught them on an off day. I have no idea how their actual service on cars is, as i ended up getting my estimate done at pierre’s on irving (AMAZING).
also, fyi, the hours at this shop are somewhat inconvenient-​from what i understand, if you don’t get your car there before 3pm in the afternoon, forget about having it looked at (i got there around 3:45 on a monday).
so, take your chances, maybe you will catch these workers in a different mood.

Posting this one for my partner, who won’t stop gushing at home about how awesome Don’s is.
Once again, Unilocalers, thank you thank you thank you for helping me find Don’s on Clement. If you are looking for an honest, reliable, customer-​oriented neighborhood body shop that really goes above and beyond for you, Don’s is it. And if you’re looking beyond that for an incredibly patient, helpful, good-​hearted, always-​available, hardworking guy to help you out there, it doesn’t get any better than Phil.
A few weeks ago I got into my first bad car accident: a guy in a big old BMW backed out of his driveway without looking and hit my little Subaru. We exchanged insurance information and I (stupidly) didn’t call the cops because nobody was hurt, neither car needed to be towed, and I didn’t realize how bad the damage to my car really was. I shakily got myself home, dragged my honey out of bed, and looked up AAA network body shops on Unilocal.Don’s was nearby and had some good reviews, so I headed down there. I’m always wary of auto repair places because I don’t know anything about cars and it would be ridiculously easy to take advantage of my ignorance… and even though I don’t know anything about cars, I hate being treated like I’m an idiot as soon as they see that I’m female. With Phil, I never had to worry: he was patient, respectful, understanding, and if he thought I was stupid as heck (highly likely, considering that I forgot to call the police or do anything else I should have done under the circumstances and clearly had no clue what to do now) he didn’t show it.
Phil was able to help me right away. He got me on the phone with AAA and assured me that he’d take care of everything from then on. He «knows people,» as he’ll tell you, and he made phone calls to all of them. It turned out that I had liability insurance but not collision, so everything had to go through the other guy’s company.
Phil called agents at AAA (my insurance) and Farmer’s (other guy’s insurance) over and over, trying to get this taken care of. He talked to me several times a day for the first couple days and then every few days thereafter, making himself available by phone whenever I called to check in and always making me feel as if I was a high priority. When I worried that I was being an obnoxious, overanxious customer, Phil assured me that he ran this as a small neighborhood business and that his priority was making sure that I got the best service possible. When the other guy refused to return his insurance company’s calls and it became clear that this wasn’t going to be a cut-​and-​dried case, Phil called around and got me a half-​price discount at a rental car company down the street. He let me keep my car in the shop while everything dragged on and on.
So then it turned out that my 1995 Subaru is probably totaled, and that even if it’s not fully totaled, it’s not worth the cost of fixing it. He already knew that I couldn’t afford to pay out of pocket, so the only profit he would get from this was if the insurance company accepted liability and paid him storage fees. And *still* he provided me with amazing customer service. He met with me twice at 6:30 a.m., the only time I could meet because public transit to my work required me to leave so early and get back so late… before the shop had even opened. Within hours of being asked, he emailed the photos of my car to my insurance company *and* the other guy’s, since my insurance agent hadn’t sent the photos over to them.
The other guy never made an official statement to his insurance company, so they refused to accept liability based only on my evidence. I have to go to small claims court to get this taken care of. When Phil found out that I didn’t have a place to keep the car and that I’m leaving for a funeral out of state this week, he said he’d keep it there until I got back in town and could figure out someplace to keep it.
I kept holding off on this Unilocal review because I wanted to be able to tell the whole story of my experience at Don’s on Clement. And it seemed too good to be true… is any business this focused on providing personal, customer-​oriented, just plain *good* service anymore? During this whole ordeal — even feeling burned by the other driver and the impersonal, bureaucratic insurance agencies and everything that kept getting worse — I couldn’t ever get too bitter because I kept marveling at my luck in finding an amazing business with a genuinely kind, service-​oriented human face behind it. UnilocalERS, GO HERE. Seriously. And thank you for letting me know it was here in the first place.

AAA assigned this auto-​body shop for me after my car had been in an accident, and now, in the future, I’ll request this shop, should I ever need body work done again.
I dealt with Phil, who was personable, informative, direct, and honest. He seemed passionate about his work. On my way in and out, he called the rental car company to pick me up, and later, to pick up the car. It was all very easy. He made sure all my questions were answered and that I hadn’t left anything behind in the car that I might need. I felt he was very thorough.
I was told my car might be in the shop for two weeks but it was done in just over one week. It looks beautiful, drives great, and a small bit of touch-​up paint was waiting for me when I picked it up. Not to mention, the inside of the car had been vacuumed and cleaned, which was really nice. I highly recommend this shop.

I don’t think I can say enough good things about Don’s autobody on Clement, and Phil in particular.
My car was rear-​ended and I brought it to Eric at All Speed Motors for an oil change. While I was there I asked if he could check out my rear bumper, and he referred me to Don’s next-​door. It turned out there was a lot of damage to the rear bumper. Phil printed out drawings from the Scion website that I could share with my insurance representative. This made the whole process of determining the cost of damage really easy to manage. They fixed the car quickly, detailed it, and they even left a little jar of paint that fit my car color in the car for me so I could touch things up later if I needed to. They were also really nice about trying to get the old bumper back from the junkyard, after we realized there was a sticker on it that we needed for parking. (The sticker was technically expired, which was why they hadn’t checked with us before sending the bumper away).
As luck would have it, we ended up getting rear-​ended again within about a month. I had my car brought back to Don’s, where it turned out after an inspection to be totaled. In 20 minutes, Phil was able to find the insurance representative for the other party, using only partial information I had gathered at the scene, something my own insurance representative hadn’t been able to do in a week. He then called the other party’s insurance company and arranged for me to have a free rental car while I shopped for a new car.
Phil knows a lot people. He’s been doing this a long time, and he seemed to actually care about what happened to me. He called me after he had arranged the rental car to make sure that everything had worked out okay. I’ve never had an experience like this in a car place, where someone hooked me up so quickly with the services that had others stumped. I will definitely go back when I need work on my car.

(background info)…Some jack *** hit my car, I was pissed, had huge damage to the back of my car… called the dealer for recommendations for repair, and Don’s on Clement came up…
Well, let me tell you, I couldn’t have been happier! So, Bruce, the manager, is amazing. So calm and collected, very knowledgable with autos and insurance comapanies. So he estimated my damage, got the jack ***‘s insurance to cut me a check for the work to be done. Two weeks later, the car is ready and Bruce had to call the insurance to get more money from them… nevertheless, he did it, and was successful, and now I have a perfect car once again, without a cent from my pocket!
A great auto body place… especially during icky times of having a hurt car and needs of expert service and kindness throughout.