Contractors Appliance Source

So happy my sister recommended Julie! Seriously, take the time to make the appointment and chat with Julie to discern what it is you really want. She spent over an hour talking through options with me for a kitchen remodel.
During our whole conversation, she never upsold anything — her main focus was matching me with the appliances that best met my needs. Julie’s attentiveness didn’t stop after I placed the order — she followed up regarding delivery/​questions as well! The delivery folks she contracts with showed up within their scheduled time period. I can’t say enough good things about Julie and Contractors Appliance Source!

Julie is wonderful!
I called her store looking for a replacement undermount GE Monogram microwave. Julie’s prices are comparable with other retailers, but she is SO much more helpful and informative. If you have questions, it’s super easy to shoot Julie an email and you’ll get a response lickety-​split.
I had issues with the mounting kit, that she agreed was expensive. I informed her that that the mounting kit didn’t match up with the new alignment on the new microwave model. She confirmed my issue, said no problem, and let me bring it back to return. Awesome customer service.
If I have to get new appliances in the future, Julie will be the one I call.

Julie is as great as everyone says!
We’re remodeling and stopped in just to get some information. She gave a lot of tips and helped us to narrow down some things we were unsure about. That in itself deserves this five star review.
This place rocks!

This was the best experience that both my partner and I have had when shopping for kitchen appliances. Julie was incredibly informative and patient. She spent over an hour with us in the store, listening to what it was that we were looking for and then explained what options we had and what would likely work best in our kitchen. We plan on returning to Julie in the future for any additional appliances that we may need instead of trying our luck elsewhere.

Never remodeled before and JULIE was a God sent in helping us sort out what cooktop, vent, double oven to get. She knows her business and is super friendly and nice. She knows what’s good and what to stay away from. She prices were very competitive too. Would definitely refer everyone to her.

Need a new major appliance? Don’t bother going anywhere else. No need to read endless online reviews, futilely trying to understand the real differences among different features, warranties, energy efficiency ratings, and other arcana. Just call Julie at Contractors Appliance.
My old Miele washer died, but not its matching dryer. Another Miele? Some less expensive brand? What would match my remaining dryer? The should-​be-​excellent-​for-​the-​price folks at Miele Concierge gave me the wrong information. But Julie steered me in the right direction, figuring out the extra parts that were necessary to get the new to cooperate with the old, something the Miele people couldn’t do for me. So now I have a new washer without having to replace my dryer, which will probably last another ten years.
Julie offered a wealth of useful information, matched the price I would’ve gotten going direct through Miele, found the workaround solution, ordered the necessary parts, and then gave me the parts order for free.
She’s now my first and only stop for major appliances, and she should be yours, too.

I ordered a Big Green Egg through Contractors Appliance Source. Julie was awesome to deal with. She responded in a timely fashion to all my emails and worked with me primarily through email for all of the transactions, which is a huge deal, because it’s really hard for me to take time off from work during business hours to do things like this by phone. She answered questions, provided support, and arranged all logistical matters. She also helped with a variety of after-​sale requests. I’m very happy with the service received.

Julie is fantastic. I called her three times with specific questions about dishwashers and she shared insights with me from her 20+ years in the business and helped me to make an informed decision about brand and model. I highly recommend working with her to fulfill all your appliance needs.

Julie is just a pleasure to deal with. She handled our vacillation over purchasing a $ 1000 stove for weeks, and did her best to help us find something which fit into our budget, requirements, and tiny San Francisco apartment kitchen. Delivery was handled well (arranged for our convenience, and on time) and the guys helped us get rid of our old stove for no extra cost.

CONTRACTORS APPLIANCE SOURCE DELIVERS AGAIN!
April 2012… We went back to Julie to replace the ONLY piece of equipment that Contractors Appliance Source did not sell us four years ago during our remodel… which was our dishwasher.
Julie asked us specific questions about what kind of use our dishwasher would get from week to week… Julie knows her appliances. Most importantly she understands that when people walk through her door; this will be an important purchase for most families.
Personal Service, Thoughtful Advice and Fair Pricing at Contractors Appliance Source.
THANK YOU JULIE!

Julie was very helpful, approachable and importantly did not indulge in any pressure. Gave us honest & objective feedback (including good feedback on brands she did not carry). I could give her a call any time and get replies to any question I had instantaneously. She is very knowledgeable.
As new home owner, its great to have someone like her guide us for the right appliances for our kitchen. And we will be going back to her in future too.

Highly recommended! Excellent caring service. Thumbs up!

This store had the perfect stackable washer-​dryer for my rental in Hillsborough. The entire buying experience was flawless. It took only 3 business days to order and install. The price was much cheaper than a similar unit I was planning to buy from Home Depot, and the product was way better. Julie and Albert were very helpful and knowledgeable. The installers were great too.

I love this place! Julie and Albert has always steered me to the perfect appliances that is the perfect fit for me and my family. Our needs were simple, we want something that will last, looks good and affordable. Our budget was not as big as I would have liked, but I had chosen appliances that was right for the kitchen and with one splurge of course. We purchased everything from hood, stove, fridge, dishwasher, microwave, washer dryer and so many other items (even bathroom accessories and garbage disposal)…but the best purchase was the coffee maker.
The Miele coffee machine was my biggest purchase. It’s the one that you put some beans, water, close the door and poof, I have delicious espresso! Well worth it’s price,(my husband hem and hawed at first but mathematically it works out that we paid off the machine in a few years instead of paying for Cafes expensive lattes and espressos.) Pete’s and Martha’s only get me to purchase beans now and we have save money. We did have to order cleaning tablets and such from the manufacturer when the provided supply ran out. And since we have had the machine for 8 years the repair folks have come few times for maintenance. I think it’s worth it since the machine gets used morning, noon and nights. More on the weekends. Yes my name is Marie and I am a coffee-​holic.
Since 2003 we have sent our families and friend there and they have received the same great service and durable appliances.
We are now on our second remodel. And slowly going through the appliance list one appliance at a time… we got a Miele dishwasher the other day and it is fabulous! I can’t wait to get my stove, ovens and hoods when the remodel happens… but until then I have taken the Miele machine with me to the new home and yes it’s still providing me with the perfect cup of coffee.
If you haven’t seen the store, do yourself a favor and check it out!!! No other place will give you the personalize service this place gives.

I dont know anything about the $ 4K coffee machine experiences but we were just purchasing your typical appliances — a hood and range. But both are failry expensive high end brands.
We had an incredible experience. Julie was super nice, her prices were the best in town, and they were able to get us the product right away. Every request I had for them was quickly met and with a great attitude. I am planning to go back for more products and I would recommend them to any of my friends.
I only wish I would have found them earlier in our project — I think I overpaid at some other stores.

Our review is based on the exceedingly poor customer service experience. Very high prices and product problems aside, it’s the WAY that a business treats you that is a priority to us, and we would never return to this spot despite its close proximity to our house. It’s a shame not to be able to have friendly and long-​term relationships with your local vendors, which is what we’d hoped.
Specifically, after the sales interaction that was fine, we experienced delays more than double what was promised, and a strange lack of follow up. We received a damaged appliance twice (the first time it was returned before making it into our house), and when we called about returning it the second time after unwrapping and installing it, the folks at CAS promised that touch-​up paint could be obtained if we kept it. Months later when we tracked them down (and when it was too late to return it) a staff person confessed that they only had a «similar» paint that would not match. To top it off we feel we got a lot of unnecessarily rude and defensive attitude from the staff, who cut us off during phone calls, etc. When you pay top dollar for things you hope at the very least you get nice respectful service with time for communicating and making an effort. The experience was bizarre. We can’t possibly be the only people to whom this occurred, and recommend you don’t risk it.
(PS: on the question of the wheelchair access, it’s a street level biz so in theory it’s possible, but most of the showroom floor is likely far too crowded – into tiny little aisles – to move past the immediate entrance)