Chase Bank

I will never go to this location again. everyone there is so rude except for the girl who just started today. I waited 20 minutes I wait in line for for them to tell me I need to see a banker to change my last name on my card and get a voided check to receive direct deposit into my account. the very rushed banker told me that she had no time to deal with me because she had an appointment. I asked the teller for a supervisor and and the supervisor was just as rude as the teller. worst experience I’ve ever had with chase. they are lucky I’m have to stay with them. they would have lost me in a heartbeat.

The slowest and rudest of all the other Chase banks. I can just imagine how their loan agent is like when the teller and everyone one else is bad.

I usually do all my banking online or through the ATM. Rarely do I need to go into a branch. I had to come in today because… I forgot my wallet and I needed some cash! I only had my work ID and not my driver’s license. I explained my situation to the teller. The teller then says she needs manager approval. Manager comes and says «How can I help you?» rather abruptly. I guess he did not want to tell me hello. Told them I need $ 20 out of my account and that I don’t have an ID. Luckily, the teller was able to verify my identity and via personal information and recent transactions, I also presented my work ID. The staff felt like they were bending over backwards for me and made me feel very uncomfortable.
I’ve worked in the retail banking industry, there are other ways to verify customers identity-​a teller can refer to the signature card or you can even PIN verify the customer! (Yes BofA will PIN verify you at the teller line and allow you take cash out in the even that you don’t have ID). Maybe it’s just this branch, but you definitely don’t feel appreciated as a customer. I walked out and remembered that it’s chase, with millions of customers, you’re just a number. As I walked across Market St, I reminded myself to never leave my wallet home again.
PS: this location is in a very busy area (8^th and Market) it is right next to a busy and sometimes sketchy Muni stop. At times, the outside ATMs will be heavily vandalized and out of order, I advise you to go in the branch and use their internal ATM inside the lobby.

It’s amazing how quickly people expect (demand?) service. Yes, this bank is busy, it’s at the corner of a major intersection so if you don’t expect that you’re not very realistic. Furthermore, many of the customers slowing the process down are poor if not downright destitute. The woman in front of me is trying to get the teller to speak on the phone with her grandmother to verify her identity because she does not possess an ID.
This is not the branch’s fault, it’s the nature of the neighborhood, and I’m amazed how patient the folks who work here are given some of the requests/​questions I’m listening to them field.
Thank goodness the Chase employees of this branch are not more like many of the reviewers here. Hats off to this branch.

10 people in line.
One teller in window.
What a great customer service!
This is worst chase branch

Oh gawd. Banks can be bad, but Chase is the worst. Singularly the worst banking experience of my life.

I have been waiting 45 minutes to talk to a banker. There are only 2 bankers here, both serving the same people since I arrived. If that’s normal, you can disregard this review. Just avoid this branch, it’s in a bad neighborhood anyway.

Amazing bank! They really make an effort to help their clients. The neighborhood is sketch but honestly the bank is great and the people really know what they are doing! If you are a Chase member, go here! Do not go to the one on Van Ness

As stated, this bank is A-​OK. In the past, at least once or twice a month, I came to this bank to either deposit my payroll warrant into my checking account or make a payment on my credit card.
The tellers are okay and it’s kind of unfortunate that one of the Unilocalers had some problems with one of the tellers, Giovanni. I know who Giovanni is and I have dealt with him several times, and I never had any bad experience with him while I was taking care of business. He just knows me as a regular customer of the bank and not once has he ever muttered something insulting about my being an Asian woman. He always has been pleasant and cordial with me.
When I step up to any of the tellers’ windows at this bank, my deposit slip is filled out and I have my debit/​credit card readily available for the scanning machine on the bank counter. My transaction is simple — straight deposit and no cash back.
The drawback with this bank is the long line, and it never fails that there is drama coming from some of the customers, especially at the beginning of the month. The only thing I do is stand there, ear-​hustle on some of the going-​ons with the drama kings and queens and tell myself, «it’s always got to be something happening».
This afternoon I stopped in to handle some business, but when I saw the line of people (during the lunch hour), it was a never mind — I’ll go to the other Chase branch on Van Ness & McAllister — less crowded and hardly any drama.

I really want to give this place a zero. After not coming for years at this location, I had to come and take care of some items that could not wait for me to go elsewhere. This place is full of transients and ghetto people that somehow have a bank account. I was in line minding my own business when this trashy ghetto not sure if it was female or male decided to pick a argument with me although the security guard inside did tell them to stop, the «it» got more loud and dramatic. I hate this corner of the City. Even trying to take out cash from the ATM outside is sketchy– you always have to watch your back as it is in a very bad area of the Tenderloin/​SOMA area and there is a bus stop there to much transients outside watching your ATM transactions. Next time I will wait no matter what to go elsewhere its not worth the stress.

Nice location, but very dangerous/​sketchy area.

The tellers are nice, consider it being in the sketchiest part of SF, if you’re going to withdraw money at the ATM, beware of your surroundings; I’ve seen so many people got robbed and hurt after getting their money.

I’m writing this review because I like Keith, my banker. Yeah, I’m sorry, I haven’t come in to the branch very often since I’m so addicted to mobile banking, but when I do come in, I always try to make sure I see Keith (having a nice smile helps!).
Everyone here has been pretty friendly to me. Maybe it’s because I came in so often since I work a block away. Who knows?
If you come by, and need to do a withdrawl, you should just step into the branch so that you can avoid the many crazies out there on Market and 8^th Streets.

Yes, I am writing a review on a BANK. You’ll understand why VERY soon.
I want to make this clear. I LOVE Chase as my personal bank. I’ve never banked with any other bank that has been this smooth, stress-​free, and fitting to my lifestyle. The whole feel of the bank is great — fun, lively, engaging. And the promotions they have are enticing and easy to access. Banking locations and ATMs are everywhere. Paint the picture well enough? Chase is a GREAT bank.
What isn’t so great is THE IDIOTIC, RACIST, BLONDE TELLER BY THE NAME OF GIOVANNI that they’ve hired at this specific branch. I have NEVER, EVER received such unfriendly, unclear, and downright disrespectful service ANYWHERE, except from him, today.
I came in to make a deposit after lunch today, and this is what happened:
Giovanni: (instead of a «Hello» I got) «What do you want today?» (no eye contact, no smile, no nothing; just cold. I give him my deposit with deposit slip, which doesn’t have my account number on there because I haven’t memorized it, but I’ve CLEARLY checked CHECKING ACCOUNT in the top corner)
Giovanni: (unclearly and in a thick accent) «Your checking?»
Me: «Yes.»
Giovanni: (louder and more impatient, still without a smile) «YOUR CHECKING?!?»
Me: «I said, yes. I marked it on there for you.»
Giovanni: (snickers and smacks lips, even louder, with full on accent) «YOUR ACCOUNT NUMBER ISN’T ON HERE, SO HOW I KNOW? WE HAVE TO MAKE SURE.»
Me: «Okay, I’m sorry. But I marked it on there. The other tellers usually help me write it in.»
Giovanni: «That’s not my job.»
Me: (annoyed) «Okay.»
Giovanni: (now pissed, his accent even thicker) «Do you want balance?»
Me: «Yes, please.» (still annoyed)
Giovanni: (throws receipt at me and mutters under his breath) «Stupid Asian.»
I have NEVER experienced such a bad customer service experience in my life. I would never have thought something would top my Staples experience, but Giovanni’s done it.
Chase, here’s a quick tip: choose your tellers more wisely. And yes, I suggest you speak with Giovanni about racism and how that isn’t listed under «Things To Do» in your customer service handbook.

Great location in the Civic Center with Burger King and San Francisco Public Main Library location across the street. The staff are friendly and courteous.

There’s usually a line. And by usually I mean almost always there will be a line.
I enjoy that there’s a small stand for you to quickly fill out a deposit/​withdrawal slip at the front of the line just as I enjoy that their teller service is quick, prompt and friendly.
I however have mixed feelings over the fact that they never have a full set of tellers behind their windows and that I have to request bank rolled quarters because I consistently get Canadian quarters in my hand wrapped rolls.
3 stars

Fast service. Clean and looks very secure. Not a fan of the ATMs though. Too busy of an area — but love the iPhone app that lets me avoid going to bank whenever possible.

I had a very strange and disturbing experience at this branch location today (Monday, February 22) during what should have been a brief and uneventful encounter. I entered at 5:45pm and walked directly to one of the tellers (there was no line). The teller was a male with dark, medium-​length hair and he was youngish looking (looked to be in his 20s) and had a light complexion and an effeminate appearance.
I asked him to change two one-​dollar bills for four 50-​cent pieces. I had specifically called the bank earlier in the day to see if this was possible, and I was assured that it was. The young man took my two dollars and asked me if I’m even a member of the bank. I said yes (which I am), and asked if he would like me to swipe my debit card. He said no, it’s ok.
He proceeded to take my one-​dollar bills and hold them up to the light, as if looking for a watermark. He made some snarky comment about not being sure how to check these dollars, and I got the overall impression that he was on some type of drugs. I said I was pretty sure there are no watermarks on one-​dollar bills, if that was what he was looking for. This went on for too long, since it wasn’t funny to begin with, and was actually quite rude (implying that my two one-​dollar bills were counterfeit, and that I had come to the bank with a scheme to rip them off four half-​dollars…)
Some other dialogue was exchanged, completely sarcastic on his end. Finally he gave me the four half-​dollars and said, sarcastically, «Sorry for the delay.»
I have no idea what was going through his head. I had many pleasant experiences with Washington Mutual over the years, and generally I have had good experiences at this bank since it became Chase. But this experience just left me kind of creeped out. Chase should really screen their employees more effectively, or train them better.

I have been to this branch when I have to go to the bank mid-​day. That’s the bad thing though because there are a ton of people at this centrally located branch. I suggest not going during lunch hour if at all possible –even still your wait won’t be too long at 5 – 10 minutes.

Washington Mutual as a company is really neither here nor there for me. I had BofA for years… decided to try something new and WaMu’s been good, but really no better or worse than BofA.
What I’m reviewing here is this particular branch. What I’ve found in the couple of years I’ve been going here is two things: 1. There is always a line, and 2. There is usually a crazy person somewhere in the bank.
As I mentioned, the tellers deal with crazys all day and despite the most obnoxious, often offensive, and always stupid customers asking the most ridiculous questions you’ve ever heard, they continue to treat us «normal» customers in a courteous and efficient manner. Props yo.