Bank of America

Quite possibly the worst, most incompetent run organization in the history of banking. They have closed the small business window, and reduced privacy and security for regular business customers to save money on tellers. The tellers think it stinks. I think it stinks. This bank is going down the tubes, and given their terrible service, they deserve it.

Well I am not going to get caught up in the negative reviews on Unilocal about this BofA location.
I just opened up an account there with Stacee, their branch relationship manager, and it was without a doubt the most pleasant first time experience I’ve had in a bank then I can remember? In fact I commented to friends that I was fearful I would get a «big bank» clinical process in opening up an account there, and it was the exact opposite. JP Morgan Chase, Wells Fargo and Citibank… You should come to this branch and watch how Stacee runs her biz!

2 bank tellers at 5pm??? This could possibly be THE WORST BofA experience I’ve ever had… And then they have the nerve to ask if you want to open an account, after it takes half an hour to cash one of their payroll checks…

Worst customer service I have been there 4 times
Out of that only once I received the service I was looking for other times I was asked to call the bank
Just close these branch and fire these useless people !!!

This location is very crowded and the employee turnover is high. 20+ minutes wait is normal here.
I have had numerous bad experiences and one terrible experience.
Teller: Swipe your card.“
Teller: «You Gilbert»
Me: «huh?»
Teller: [long pause] «mista smith»
Me: Yeah.
After communicating that I was there to make a withdrawal (and in an amount greater than allowed by the ATM), I was asked to sign the withdrawal slip. I complained that the table was too low and that it was hard to sign, and showed her that I could not move the bolted-​down pen high enough to sign on the ledge. The teller, an old Chinese lady, did not understand or hear, or maybe didn’t care, and ignored that. I did my best at signing there.
I was asked to present ID. The teller then tried to take my ID away from me, and tried really hard to yank it out of my hand. Then she got upset that she failed to take the ID from me.
The teller complained that the signature does not match, but when I explained that it was hard, she left to get the Jay (Jay Bakizada). Jay said that since I did not have my bank card that I would not be able to make a withdrawal. I told Jay that that was a lie; I had already swiped my bank card. I explained that it was hard to sign on the low table and I wanted to sign higher, the teller all of a sudden offered to let me do that by giving me a free pen, but Jay did not accept the new signature.
Jay told me to sit down. Again and again he repeated it to me, with eerie mechanical persistence. He said «please sit down» maybe 10 times in rapid succession. I did not sit down but stayed there and asked to make my withdrawal. Jay then started literally yelling to the people in line that they couldn’t be helped because «this man» (talking about me) was blocking them from being helped. Truly appalling, and so unprofessional.
Then, as if that wasn’t bizarre enough, the teller (old Chinese lady) started helping people at the same teller booth that I was in. Incredible! I saw names, account numbers, checks — all right in front of me. I was shocked that she would breach customer privacy and security, and under supervision. And this was after they’d failed to positively identify me as the account holder of my account. Incredible. So was I an untrusted imposter or not? She did this for about 15 minutes while I stood there speechless and in shock, waiting to complete my transaction. So unprofessional.
I eventually caught the attention of a woman behind the counter who later identified herself by business card as Nicole A. Magrino. Nicole said that the police had been called because I had been asked to leave because I did not have any ID. I asked her how she knew that I had no ID (again, I had already shown it to the teller and to Jay). Nicole said that she saw the whole thing, and that I did not have any ID. But again, it was not true! Nicole then said that I was trespassing. I told her that I had not been asked to leave (I hadn’t; I was rudely and dismissively ordered to sit, which I did not do). Nicole looked me straight in the eye and lied again: «I heard Jay ask you to leave» (her false memory).
I left because I believed that she and Jay would tell the story to the police that I had refused to show ID and that I had been asked to leave, refused to do so, and caused a disturbance. None of that was true, but I didn’t want to take my chances that the police wouldn’t side with the bank, and so before I left, I managed to get her name, and Jay’s full name, and I asked for the name of the old Chinese lady teller, who had kicked off this incident by trying to yank the ID out of my hand, but Nicole refused to tell it to me.
I left to withdraw the limit from the ATM, but learned through the transaction at the ATM that they my card had been disabled, thus preventing me from making any transactions at all.
I finally went home to get my checks, wrote a check to myself to deposit at the credit union. This would have worked, but the credit Union’s ATM was temporarily out of order. And so after several hours of being lied to and harassed by the B of A gang, I lost. I got nothing for my time but stress.
Worst B of A and worst customer-​facing bank I’ve ever been to.

Dear «Branch Manager”(lady with curly hair in a bun) not sure what her name is.
There was someone working the customer service table. Why would you ask them to leave and assist a customer when you see a long line of us waiting??? LET HIM DEAL WITH OTHERS WHOM WERE IN LINE FIRST. I in the past did customer service for about 5 years. AT LEAST ACKOWLEDGE US AND SAY «THANKS FOR WAITING» OR «WE’LL BE RIGHT WITH YOU WE APOLOGIZE» NO, NOTHING. I was on my lunch break and counted 20 minutes total of you walking back and forth and assisting the merchants and ignored us completely. First you go back to the teller area? Then walk past the customer service table about 6 different times. Please do not act like I was over reacting, I’ve been coming into this bank for over a year and NEVER had an issue with anyone here. I’m always prepared that the wait time here is going to be at least 20 minutes to see a Bank teller. But it should not take 15 minutes for someone to answer a simple question that I have ZERO time to call a 1800 number for UM CUZ HELLO!!! I HAVE A FULL TIME JOB !!! RESPECT OTHERS TIME. Please don’t act as if I was over reacting and you asking me not to come back to this bank !? B**CH PLEASE. Have fun at your shi**y job you suck and I’m sure all your employees hate you. Girl byeeeeeeeee.

Sorry, but stopping by after work around 4:30pm I had to wait in line for about 20 minutes. There were 2 employees helping out, but all of a sudden one of the employees decides to start walking around and doing stuff in the back. Excuse me, but there is a line of about 5 people and we are not moving. I don’t think there is something that important to tend to in the back (I can see her doing nothing) that you can help move the line along. Pretty frustrating, but most BofA’s are like this. Always a long line and no workers.

Good location, but the workers there are bad when it comes to financial products that work for consumers. Not sure if its the workers’ fault, or the management’s fault for not giving them enough negotiating power.
In my case the product in question was a savings account that wasn’t designed for the needs of grad students.
Hard selling consumers on bad products might save B of A a dime today, but costs them a dollar in the future due to lost good will.
EDITED WITH UPDATE:
I thought these guys were bad based upon their sales tactics, but their handling of private documents seems to be worse. I was looking through some of the documents they gave me when they switched me to a savings account during my visit here (Sept. 2014), and found that they had given me a print out OF SOMEONE ELSE’S BANKING RECORDS. INCLUDING THAT PERSON’S NAME AND DETAILED FINANCIAL INFO. :(This was over a year ago, so I hope they’ve cleaned up their act since then…

Dropped by during my lunch break to get a new temporary card. Extremely polite, fast, and efficient service! They were very respectful of my time and addressed my issue as quickly as possible. :)

Lidell Montague helped my teenagers open a checking & savings account at the Market & Van Ness location. He’s very friendly and professional. He’s very knowledgeable and is able to communicate in a way that’s easy to understand. I’ve been banking with Bank of America for almost 20 years and I’m impressed with Lidell’s leadership abilities and financial expertise.

Longest lines ever and only bank accessible to me from home and work, always the worst experience. Bank of America open a new branch in SF before you lose every customer.

Terrible and dirty.
I stood in line for 40 minutes, only to get to the front and them tell me I was in the wrong line. I asked before even getting in line, so I was super frustrated.
I left because I needed to get my daughter. I returned with her and stood in line about 45 minutes this time.
At no time during my long waits did I see a security guard, which was kind of weird.
The only reason I gave two stars was because there was a really nice customer service agent. I don’t remember his name but he is tall, young, Asian man with glasses. Super friendly on my return visit. Otherwise, I would have given one star.
I am glad I am a non-​customer. I will never go there again.

B of A is just terrible. This branch more than the next. They are always understaffed and extremely slow. If there is 5 people in line, 20 minute wait with 3 tellers. If the line is bigger and it commonly is. Bring a picnic basket and make a day of it. I personally have direct deposit so, even with my own bank I do not have to go in much. I went in and waited 20 min just because it is right across the street to cash two small bonus checks that are not directly deposited. Then I find out they charge a fee to cash a check from THEIR OWN BANK! Wow! My employer runs hundreds of thousands of dollars a month through B of A. Some of my co– workers cash checks and live check to check. They are really charging them 5 bucks. Shameful tactics.

I was attempting to get a parking pass at SFMTA next door as I just moved to SF… I was told I needed to change my banking address as well as my car insurance address to show my proof of residency, so I went next door to B of A and a wonderful gentleman working at the customer service desk, Rafael Figueroa went above and beyond. He helped me change my address while I was on the phone with my insurance company and then offered to print off my insurance information when I was done with my call. I could tell that he was genuinely happy to help me (very unusual!), he was speedy and extremely pleasant. I’m beyond impressed with his customer service. Thank you Rafael Figueroa!!!

Great customer service, got help w my account questions, transfer and help. thanks Richard!

Absolutely THE Most Horrid Bank of America in San Francisco. Despite being so big the staff here are generally not very nice & it is as if this particular location deals A LOT with people from 8^th & Mission (That is where Social Services is & General Assistance/​Food Stamps/​other Government or SF Programmes)
Ive had a handful of better experiences at other BoA’s.

Van Ness MUNI Metro Station is right in front and a bus stop is around the corner before the entrance to the parking garage.
It’s good to know there are two security guards in front. The staff members here are friendly and service here is good. Also, the inside of this bank is spacious which is another good thing. There was no line when I came in and I got my transaction taken care of immediately.
The SFMTA office is right upstairs and customer service is around the corner from here. Just a little past the Bay Area Bike Share Rack.*
*Across the street from San Francisco Honda dealer and service center.
Convenience indeed when you need to exchange bills for bills, bills for coins or coins for bills.
There are 6 ATM’s for your convenience:
— 4 ATMs on the corner of Market St at 11^th St
— 2 ATMs in the bank
Your best decision is to park in the garage.*
*Unless the spots are completely filled.

So I went to the SFMTA next door. Condolences appreciated. And I needed a residential parking pass and they wouldn’t give it to me because my only proof of residence was a sublease agreement.
SIDENOTE: Clearly I’m the only person in SF who subleases an apartment, everyone else must just buy their houses. Cash. But I digress.
I was told I could show my bank statement with updated address and they’d take that as proof. Eang was at the front desk and was very helpful, professional, pleasant. Got me what I needed in under 10 minutes on a busy day full of angry looking customers (because of the line).
Much appreciated, I have nothing but nice vibes for this location after my first visit inside after years of using the ATMs outside.

If you happen to be here a bit early prior to opening during this winter season. Be ready for the workers who are stalling and buying time sexting their significant others outside of the entry door adjacent to the parking stairway way in between Bofa and MTA.
(ROFL she finally decides to move inside when all the Asians start coming in. haha sounds so much like SFs demographics layout trend) +1
If you happen to be someone shorter than the aforementioned worker who just happened to be an African american female, I didn’t get the city wide memo but apparently its «glare at the customer like he caused the Ebola virus Friday at 8:18am»…(-1)
I guess she did miss the training session with BoFa about customer service where they tell you that customers can pick up on your non verbal cues too woman… she clearly had the keys to get in, and the attitude to lock herself out…(-1)
Word to the wise with more white teeth than white eyes… if you have something to say to a customer either cause you have an inquiry or if something doesn’t look right. just ask them. cause glaring over at them as you unlock the door to get yourself in and then glaring back at them again at 8:20 in the. morning says you got something to say… which is a lot more than what guys can say about your appeal too…(golf clap)
Didn’t they teach you that in comms class in college? You did pass that class in college before you took this job right? Otherwise its ironic that you have a job at a bank…(-1)
I’m going back to the bofa branches on the other side of town. don’t wanna risk throwing her into Chinatown and walking out with a grin for «Unsportsmanlike conduct-​Taunting.» …Lol…(-1)

Thanks for the horrible service! Kept asking us to go to the other teller. The other teller told us to go to original teller. Rude rude rude. Must be a fake Bank of America because they supposedly pride themselves in great service.