Barneys New York

Interestingly enough, for as high-​end of an establishment as Barneys may be, I’ve found that it’s really only the Beverly Hills location where you find that snooty, «cooler than you» sort of vibe.
In welcome contrast, every associate whom we interacted with at the SF location was helpful, informative, and friendly — which may prove dangerous when you’re considering dropping a paycheck or two on a few pieces of clothing!
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+ The parking situation near Barneys may pose a problem if you’re in a hurry. There’s a nearby lot that offers complimentary valet, but it’s a brief walk down the street to get to the actual store. Again, only really an issue if you’re in a hurry.
+ The SF Barneys has a diverse selection of menswear to browse through. Many of today’s hottest labels are well represented, i.e. Fear of God, Givenchy, Saint Laurent Paris… Overall, the selection at the SF Barneys is considerably larger than that of the Las Vegas location, and about on par with the BH store.
+ The overall attitude of the staff here is, as mentioned above, refreshingly down-​to-​earth. They offer assistance without being prompted to do so, but also know when to ease up and let you do your thing. Refined, well-​balanced customer service.
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PRO TIP:
+ The end-​of-​season sale at Barneys offers plenty to choose from in both casual and more formally-​oriented styles… and at prices that are much easier to stomach than what these items are initially priced at!
We happened to stop by just days before one of these sales was set to begin, and various items throughout the store were already marked with a «pre-​sale» designation, which enables you to see which items will be marked for sale, and what their adjusted prices will be.
The only catch to the pre-​sale arrangement is that you won’t be able to take home the item that you purchased at sale pricing until the actual sale begins. Thus, you’re forced to either make a return trip to the store at a later date to claim your purchase, or — if you’re out-​of-​towners like we were — have the item shipped to you at an additional cost. It’s a little bit frustrating considering that the cost of shipping does cut into the amount that you’re saving by shopping at sale price — but the value is still undeniable.
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Fun Fact:
Apparently, the SF Barneys proudly lays claim to being the brand’s first store to feature a unisex restroom. Using said restroom was a bit of a surreal experience! Check it out for yourself!!!

I have always been a huge Barney’s online shopper! I have gotten some pretty sweet deals on shoes online and have also purchased over the phone from their New York Store. I got the opportunity to shop in person last Saturday when I was in search of the Follies Strass Louboutin in nude mesh with the silver glittery back. *drool*
It’s the ultimate Cinderella shoe!
I called every company imaginable from Christian Louboutin to Neiman’s, and Barney’s was the only company that had one in stock in my size in SF! I spoke with Ashton over the phone and said he would keep it on hold for me ’til next day closing. He was nice enough to take my number down and text me pictures of the shoe. Love when they do that!
Next day my man and I were rushing to San Francisco to try to make it in time before they closed. Traffic wasn’t helpful and the fact we often run on Filipino time. The struggle! Ashton was very nice about it, though. I texted him I’d probably be there 5 min prior to closing and he said he would wait for us with the shoes ready. We vale’d at Westfield Mall at 6:52pm and I ran in 120 mm heeled red bottoms 2 blocks to Barney’s! We got there at 6:58pm, 2 minutes before closing!
Ashton was there waiting as promised and mentioned he would’ve opened the doors for us if we made it past closing. How sweet! As I tried on my Cinderella like shoes he asked me when the big day was… I giggled and said I’ll be wearing these with jeans and not for that purpose. Loved the shoes but he checked for a 35.5 since I had a little room. They didn’t have ‘em but I was sold. I’m not passing these up! Ashton was very helpful and sweet, and knew a lot about shoes. I will be sure to make him my future regular Barney’s SA!
Barney’s is beautiful inside and I loved their selection of shoes and the presentation. Perfect place to shop for the ladies who love designer heels! Make sure you ask Ashton for help, he was great!

This store and its customer service is why people like to shop online nowadays. Carol, or whatever her name is was rude and looked like she hated her job. I decided to return a pair of pants because they were $ 400 less online. They still had the tags attached and I haven’t worn them. I’ve worked retail so I know the drill. She asked me if I’ve worn them which I told her I didn’t then she had the audacity to ask me a second time with attitude. The material of the pants wrinkle easily so she assumed I’ve worn them. Seriously they should know their fabric info instead of questioning customers with attitude. I probably won’t step foot in this store again. All their employees act like they’re better than people but at the end of the day they’re still working retail.

I’ve been a loyal client to Sheyla in cosmetics simply because she makes shopping at Barneys an experience! She is engaging, attentive to client needs and there is always follow up! I’ve had issues with Barneys in other departments in the past, but Sheyla makes every trip worthwhile. If I could, I would shop only Sheyla, as her exemplary client service and stellar personality make Barneys a great place to shop at.

Excellent experience at the SF Barney’s recently thanks to Thelma at the sunglasses counter!!! I bought a pair of Celine shades at the NYC Barney’s back in September. Fast forward to a few nights ago at the theater where the sunglasses pouch falls out of my bag and is never to be seen or heard from again.
I called the NYC and online service centers who encouraged me to try the SF store for a pouch/​sleeve replacement. Sure enough, I called the SF store and Thelma answered and was able to provide me with a replacement. I was so happy and appreciated her kind assistance and warm manner. What a gem! I look forward to shopping at this location again, and for the record, I was greeted by three different SAs as I made my way through the store. It seems to be a welcoming environment and not at all cold or rude.
Thanks again to Thelma and Barney’s for great customer service!

I had a last minute need to change part of the outfit I had selected for an outdoor event this weekend due to warmer than expected weather. I am very selective each piece of my outfits that I put together and wasn’t sure how successful I would be in finding something so last minute that would adequately substitute the long-​sleeve button down I had originally planned on wearing.
The associate in the department was very helpful and listened to what it was I was trying to accomplish and offered some very helpful suggestions. I settled on purchasing a Brunello Cucinelli, light blue heathered polo that perfectly complimented the rest of my outfit. I was in and out in less than 30 minutes and had accomplished exactly what I had set out to do.
Barneys has a good selection of quality designer brands and offers good in-​store customer service. The only downside, albeit minor, is the accessibility to the store. The construction on the street outside makes it a little difficult to have a car drop you off or pick you up in the front of the store.

Great customer service! Brandon in Women’s Handbags helped me with everything I needed and was a pleasure to work with.

I don’t get the bad reviews here, I’ve been shopping here for years and have never had a bad experience. The associates are pretty fun and very knowledgeable about their industry.
I can’t remember all the names of the associates but one because I have her card and she was extremely memorable– Simona at the Chanel counter.
Simona has such a warm and genuine personality. She has never tried to sell me anything I don’t need. It’s SA’s like her that makes Barney’s a high end boutique worth it when you want lux goods.
On my most recent visit last week, she helped me re-​vamp my make-​up kit, in preparation for spring and summer. I had the best time with Simona! She gave me a make-​over and tips on changing up my day-​to-​night look for my future summer trips I have planned.
If you’re ever in need of a make-​up re-​vamp or help in cosmetics, I high suggest you ask for Simona. She is such a sweet women. I cannot say enough good things about her and have sent many many friends to her. All of which converted over from Neiman’s.
I hope she never leaves. I need her for spring, summer, fall, winter, and in my suitcase for traveling.

I bought a couple pair of J Brand jeans and Kate provided us with excellent customer service. Its a common theme for me not to try on stuff before I buy it yeah I know I’m a typical guy! She remembered us when we came back yesterday. She is very good at multitasking along with being friendly and on top of things handling multiple customers. I do like the new men’s store its a nice layout.

Every time I shop here I’m always helped promptly and the employees are so kind! I
Love this store.

Customer service here is abysmal. Dropped in to pick up a jacket I sent for alteration. The salesman (long hair, mid-​to-​late twenties) handed my garment over and disappeared. The jacket was too tight, but I don’t think anybody gave a flipping fuck.
There were chalk marks and some small creases at the back, so I asked him to clean it. He responded «we don’t have a steamer on hand». What kind of department store does not have a steamer? I didn’t want to deal with this dimwit anymore, so I asked him to validate parking. «We only validate parking for Barneys credit card holders». Apparently, the fact that I spent thousands does not qualify me to get free parking.
It’s difficult to believe that these people work on commissions. No wonder why Barneys is losing business to online retailers. See you never.

I entered.
There was not a single customer as I walked through handbags to get to the elevators.
I go down to fragrance.
There was the nicest staff member who shared the elevator w me. Only he wasn’t in sales, he was set up/​floor design, etc. I didn’t ask, but he was dressed for the part. Plus, he was transporting a rack of clothes. Lol. He asked if I’d checked out the new men’s floor yet. He was excited about it, which actually made me excited about it. He then went off on his way, sadly, because he was the best part of my experience here.
Seriously.
I enter fragrance. I was greeted in a decent amount of time, though not immediately. Ordinarily that’s fine, except that there was not another customer in sight.
Why is this store empty?
Upstairs was empty. Fragrance is empty. The only other signs of life were the staff. It was as if the store was closed to the public.
There’s something very disconcerting about an empty department store during normal business hours.
Unless you’re Mariah Carey, Jenifer Lopez, or Elvis, & have paid to have the store close especially for you to be able to shop without being mauled by your adoring public, there really should be some other people in here. Am I right?
It felt eery & strange. It made me wish I was at Neiman’s. I’m never alone there.
I purchased what I came for; a bottle of L’Artisan Premier Figuier Extreme, & I left.
Needless to say, this Barneys doesn’t hold a candle to the Barneys that are actually in NYC. The SF location could not be more different. That’s unfortunate.
One star because they carry L’Artisan, so I didn’t have to order it online.
But, geez.
1 star.

Bad experience and bad customers service ever and I would never go back!
I and my friend went there last week because I wanted to make a return.
The salesperson, Jonathan was the one who processed the refund. He was being rude to me and acting mean to me, making me feel like I was bothering him and shouldn’t have returned anything even though I am not satisfied the product! It’s okay I just wanted my money back!
On the way out, my friend wanted to try on a perfume, he came over to us and said:” there is no return for a perfume since it is completely sealed by clear plastic wrap!”
Hello!!! She was just trying on a perfume only!

I went inside just for a moment to check out some cologne. Azi helped me out. She was really helpful and kind. Like I said I was not in the store for long and did not have to really explore everything but if Barneys all employees like Azi than its a good place to shop. Happy shopping!

Wow, visiting San Fran for a day, never being to a place like this, I immediately went straight down stairs to the fragrance section, there was one pushy sales lady that wouldn’t leave me alone, kept trying to sell me a $ 300 dollar bottle that I wasn’t even fully set on… she got nowhere with me, but then came along a sales associate named NILSON FERNANDES, he’s the man, very patient, explained anything that I asked him, I felt comfortable, and I made my purchases. If you ever read this NILSON FERNANDEZ thank you for making my first experience here amazing.

I placed an order over the phone for a Givenchy men’s piece to find out that my credit card was then used all over San Francisco and the item came with the security ink tag still on it! Despite paying $ 12 in ground shipping and having my credit card number stolen (probably because an employee wasn’t following security guidelines), I have to go to my local store and get the tag removed.
Bad customer service

I went to Barneys with my fiancé in order to help him choose a colour for his wedding suit. Upon arrival at the Isaia department, we unfortunately had to deal with Sean Yousofsoy, overall very arrogant you could tell all he cares about is to sell and to sell quick. His attitude started to be unpleasant* if not a little misogynist as I was addressing my comments and point of view to my fiancé while flicking through color swatches (*rolling eyes, unappropriated «jokes» about me not being able to get it as this is a men thing…). I ended up wanting to cut this short and told my fiancé we should keep looking and not rushing into a decision. Fast forward a couple of minutes later we were leaving and the seller in a last desperate attempt to close his deal handed his business card to my fiancé and said «I see you back in half an hour» (*insert tacky blink here).
Too bad for him half an hour later we passed the doors of Wilkes Bashford and what a pleasant contrasting experience! We were welcomed warmly, taken through the floors by the most charming staff, chatting about our style, our needs and type of wedding… Then invited to sit down and have a complementary drink while the staff was making sure they were bringing all the right pieces for us to have a look. This is the service you want to get when you’re about to spend some money for a tailor made suit and will have to come back for fittings.

Review is for the ever funny and ever helpful Gregory from women’s shoes.
I was breaking a sweat going from Chanel to Neiman to Saks to Bloomingdales searching for the Chanel espadrilles but w/​no luck. They did have the last pair of 35 in beige w/​the sequined CC and gray capped toe but I wanted something more subtle.
Barney’s was my last stop and my heart sunk when I realized they don’t carry Chanel shoes here. That’s when Gregory whipped out his phone and checked the other stores for me and was able to locate what I was searching for. Shoes came a few days later and I was ecstatic!
You’re the best, Gregory!

This place is magical! Right now, they’re having a 60% off sale. I have been eyeing some fantastic shoes and am tempted to just go for it. Also, they are in the know on what’s in style, what products are best suited for certain people and always open to educating customers on different options.
Great place to shop, great staff and awesome products!

I usually never shop at Barney’s just because I hear horror stories from girlfriends having the worst customer service. I figured why not? Big mistake! Huge!
I saw that Barney’s was the only department in the vicinity that had the new full collection of Chloe’s new handbag line so I decided to pop in. My arms were in agonizing pain from carrying other shopping bags (which I do add, made all the saleswomen scurry towards me) so I figured I could just put them on the jewelry table since I was the only person there while I tried on the new collection’s purses. The black lady with glasses that «helped» me was so rude that she took my bags off the counter and placed them on the floor! I was just dumbfounded at that point.
I figured the Chloe purse I wanted wasn’t the color I wanted after all, and the lady crossed her arms and smacked her lips, then started being snooty and talking about how she’s been working the entire day and only window shoppers have been coming in. So I just walked away from her and went upstairs and she had the nerve to follow me, point her finger and say «Umm Where are YOU going? There’s only men’s clothes upstairs.» As if! What? I don’t have a boyfriend?
As I mentioned to the sales-​lady, I was just at Neiman’s purchasing Chloe’s Marcie wallet, she stops me dead in mid conversation and says «This is Barney’s not Neiman’s». Umm ok bye felicia.
Don’t come here, I agree 100% with my friends when I say Snooty at best!