Audi San Francisco

Service is impressive. They are clear and forward about any work needed. Even though I did not bring a 15% service coupon, the service advisor credited me anyway. Thank you. You’ll be in good hands here.

Typical bait and switch after driving an hour with my husband and sick kid. We needed a car asap after ours was totalled. They had the «compassion» to call when we were literally five minutes away telling us that the car had sold earlier that day. Would we be interested in something more expensive? How about a new car? This despite telling them we were going to be there at x time to buy the car (12:30, they called at 12:20). Right and you waited until you knew we would be almost there to let us know? Gotta love their consideration. Will not do business with them in the future as obviously our time is of no value.

We have not gone through with a purchase with them but the initial interaction with them was great. Ken Haggerty took us on test drive and we were impressed by his professionalism and straight forward attitude. Maybe it works out with them the next time…

Typical dealer experience. Bait and switch on the vehicle features and constant rotation of salespeople to «close» you on a deal. Salespersons aren’t particularly informed about car features, which led to damage of my vehicle (that I ended up paying for). All they care about is a 10 on their survey, once that point passes, good luck getting service from these guys. Even the manager who stepped in to «make things right» just ignored me after his first email. It’s sad that purchasing a luxury vehicle can leave you with such a cheap taste in your mouth.

I recently had a very positive experience when I sold to Audi of San Francisco, and then twelve or so days later back bought back, a low mileage late model Audi. (Its a long story.) I worked with Mr. Luis Sanchez on both transactions.
I had done quite a bit of research on what the car should bring on a sale to a dealer. Based on that, I felt that we settled on a very fair price, especially considering that the model was not the fasted moving model in the world, I had always had it serviced at that dealer so it knew how it had been maintained.
After purchase, the dealer did a comprehensive precertification inspection of the car and classified it as a «certified pre-​owned car» which extended the warranty by two years; it also installed four new tires. When I sought to repurchase the car, I, of course knew what they had paid me for the car, and, especially considering the value added (additional warranty and new tires) I thought we ended up we ended up at a very fair price.
If one is in the market for an Audi car, I highly recommend doing business with Mr. Sanchez. He made both the sale and the purchase a pleasant experience. Thanks, Luis. (But what did you do with my old floor mats!!)

After months of searching for the perfect car I finally decided to give Audi of San Francisco a shot. As most are aware, buying a car can be incredibly frustrating and stressful. I went in expecting the typical car salesman routine but what I got was the exact opposite. I was fortunate enough have Mario as my salesman. He went above and beyond to locate me a car that suited all of my needs, which was tricky because I had quite a lot of specifications. He was incredibly patient and listened while I spoke, and not once did he try to spin me onto another vehicle. After a few days he called and told me that he had just gotten a car in that matched everything I was looking for! I went in immediately, low and behold: it was perfect! He made the entire sales process move as smoothly as possible and soon enough I was driving off the lot in my brand new Audi! No hassle, no issues, no problems. I had no idea buying a car could be so enjoyable, and I can honestly say it’s all due to Mario’s professionalism and customer service. Hands down the best car-​buying experience I have had!

This was my first car purchase, but Morgan, Chris and the guys at Audi SF were really great. They really bent over backwards to make sure we were happy and that the purchase went as smoothly as possible. There was no wheeling and dealing, just super straightforward and friendly the entire time. I’m pretty young and like other reviewers, I was treated with utmost respect the entire time. The only bummer was that it took an achingly long time to get my Q3 detailed on the pickup day, but I have it now so that’s all water under the bridge for me! I’m hoping that their 5 star purchase service extends to their service shop.

My experience at AUDI SF has been fantastic thanks to my first point of contact Mario!
He was extremely helpful in setting up a quick test drive on very short notice. During the test drive he was very chilled out and did not ask me too many questions. Rather he let me enjoy the car and actually understand the car better. His non-​pushy and an interesting conversations kept made the experience awesome.
Following up with Mario was a breeze and he got me all the answers in record time.
At the dealership the entire team: Tyson, Chris and Zack made my car purchase experience fun and surprisingly very less stressful and easy!
I have dealt with many dealerships and have to say that these guys are the best in the business! I would recommend this team of people in a heartbeat! They enhance the Audi experience!

This was the first dealership that I went to and didn’t come back feeling manipulated in the «car dealership» sort of way!
Positives:
— Extreme Professionalism
— Transparency with the numbers
— Respect for the time I took to make a decision (despite it being well past their closing time)
— Mario, Tyson and Chris!
Mario was awesome with his response time to the questions and had a big part to play in the great experience I had at the dealership. He made my decision to buy the car easier with his clear communication and great attitude.
Tyson and Chris are probably the most non-​pushy, clear and transparent car guys ever.
All in all, these guys made me fall in love with brand AUDI!

EDITED as of 10÷30÷15
the 3 stars are mainly for the sales department, particularly Mario. Sadly, I had to remove 2 stars for the poor service I received from the finance department. So here’s the story:
We asked Jon, the finance manager to help us in applying for customized plates. After signing, paying an additional $ 50, and a month later we were disappointed. We received the regular white CA plates instead of the customized plates we asked for. The worst part of this experience that warranted the –2 stars was the follow up calls /​service I received. After numerous voicemails and unreturned calls I was finally able to reach JON. Ultimately, he said that he will just cut us a check for the $ 50 customization fee when I spoke with him 2 freaking weeks ago! He keeps saying that he will call us back once he has the check and that was 2 WEEKS AGO. NO CALLS, NO MESSAGES WHATSOEVER.
In short, avoid asking for customized plates nor requesting for something that would require follow up service. HORRIBLE FOLLOW UP SERVICE!
Just closed a deal on a 2016 Audi Q3 and went home with a smile on my face all thanks to Mario, Tyson and Jon! Dealing with them was such a breeze and a breath of fresh air compared to other dealerships we’ve dealt with over the past month during our car search. To give you an idea of the nightmare we went through in other dealerships:
–I went to Serramonte Lexus last month and fell in love with the NX 200 but when we talked to our sales guy, he didn’t want to give us any numbers; he wanted us to sign a contract and he will then give us numbers. WTF #1 right? His reason is that he doesn’t want us to go to other dealerships and shop for better prices. What’s the point of car shopping?
–We then went to SF Mercedes and put down one grand deposit to reserve the car we wanted because we didn’t have the cash downpayment at hand. Went back there last week to sign the contract but our sales man forgot that we were coming in and he wasn’t even supposed to be there that day and he just happened to be there at the time we came in. Again, WTF #2! We were texting him throughout the week to confirm our appointment with him. But thats not the worst of it, the icing on the cake is that he «traded» the car we wanted that we made the deposit on.
— we decided on an Audi, we went straight to the one at Burlingame but the salesman was really ehhh. he didn’t really seem to want our business. We felt like he just wants us out the door already. Maybe he thinks we don’t have any money and was just bluffing him? He didn’t even ask for our names, he didn’t introduce himself. I had to ask for his name! WTF #3.
We really fell in love with the Audi Q3 and felt like it was the car meant for us so we went to Audi SF and as soon as we walked through the door Mario was there to greet us. He was really enthusiastic and we felt like he really wanted our business. He didn’t give that vibe that we felt from other car dealerships like they think we don’t have any money since we look very young lol he was really unbiased and I appreciate that very much! He talked with us, asked us what we really wanted. Listed down our must haves for our dream car and then he came back and said they have one that just came that morning in their warehouse so he asked us if we wanted to go check it out at their warehouse!!! We jumped at the chance of going to an Audi warehouse and checked out the car. When we got back at the dealership, Tyson came back with an aggressive offer; $ 1500 off the list price. Phew! We’re SOLD. lol :)

My wife and I were lucky enough to purchase a 2015 Audi Q5 from Ken Haggerty at San Francisco Audi. From the service provided before we even got to the dealership, plus the instant service when we arrived, there is no reason that anyone should purchase a car anywhere else. The showroom is spotless and my wife, newborn son and I were treated like royalty the entire morning. I highly recommend visiting Ken when looking at a new Audi, and with the added assistance of Chris, we were in and out, purchasing a new SUV in 2 hours. Not to mention that the Q5 is beautiful… Best car buying experience I’ve ever had and we will definitely be back.

20 min. Standing and waiting… and counting. Oops just passed up for a couple that just walked in. Hm. Afraid the service is quite terrible here… so far… and 30 min… another couple helped that just came in. I was hoping to amend this review once helped buut all I can say now is the gentleman that helped me was not very interested in selling a car. I’ll go elsewhere

«Thank you all again for your time and consideration as well as your prompt attention. I sincerely appreciate your kindness and professionalism and I look forward to a long-​standing relationship with you and your team.
With gratitude and good wishes
Elham Hesari

When I read reviews I first skip to the 3 star reviews first. SO don’t over look this…
These guys work as a team to make sure your needs are placed first. I leased a 2015 Audi A3 today and its everything I hoped for. Coming from a history of shady salesman, it was a breath of fresh air. I didn’t have to jump through hoops to get what I wanted. If your looking for a fair deal you shouldn’t look anywhere else.
The whole team stopped what they were doing to help us out to find a car at our price point. I’ve never seen that happen before.

A good salesperson takes the time to learn what his customer wants and then has the product knowledge to deliver it. Our salesperson at Audi San Francisco was perfectly pleasant but had very little product knowledge and really never figured out what we were looking for. Plus it was a strange purchase experience as almost all their inventory is 15 minutes away in a poorly lit warehouse where you could barely even see what color the cars were. It was the IKEA of car buying – essentially self-​guided with a friendly but unknowledgeable salesperson tagging along to provide keys. We left very unimpressed with Audi. We then stopped in at Audi Oakland, had a completely different sales experience and got a much better introduction to the cars. We ended up driving back over the bridge in a beautiful new S5.

Did we buy? Yes. Would I return to do it all over again? Absolutely! Ken and his Ace Team are complete professionals at making a process that could be unnerving, seamless, pleasant and prompt. What would normally take 3 – 4 hours was completed in 1.
Immediately upon entering we were welcomed by 1 person (not a swarm of salesmen). After some light talk about guayabera’s and Tulum, Mexico my contact Ken arrived and shot eight to business. After a few questions of what I wanted, what he had and what he could get, we made a decision on price and that was it. Easy!!!
He showed me the rooftop of their new building which has a spectacular 365 degree view of San Francisco. To add sweetness to an already sublime view, there’s a few Audi’s sittin’ pretty up there as well.
The paperwork process was a piece of cake. Tyler, young, fresh and fabulous did a breakdown of the car and all her bells and whistles. Then proceeded to have us cut off our arm & leg. Kidding. Once our paperwork was approved Mike had us sign on the dotted line. But before doing so, he did an extremely thorough review of what every single detail on that foot long contract meant. Thank you!
At no point did anyone try to up-​sell us, add anything we were not interested in or push us into a decision one way or another. It was truly a pleasure being there. They gave us a fantastic deal on a 2015 we could not refuse. So if you’re in the market for an Audi, give Ken and his team a call. You’ll be happy you did!

I would like to thank our salesman Angel Rincon for the sale of a really snazzy badass S4 to my best buddy Mark, and thanks to Angel for putting up with my wicked sense of humor :-D

My husband and I bought our 2011 A4 here and had a very bad experience, save for the fact that we drove away with the car that we wanted. This is a piss-​poor excuse for a professional establishment and apparently they don’t give a shit because it’s the only place in the city with any inventory of Audis.
–we drew the short straw and got Victor when we came the first time browsing. He’s a low talker and couldn’t care less about customer experience or even common courtesy. We test drove an A3, but they didn’t have much pre-​owned inventory so we left.
–after shopping on Craigslist and a bunch of other dealerships we settled on specifically wanting to buy a 2011 A4, their website indicated they had 2 in stock, their hours indicated they were closed on Sundays. We had Victor’s business card. We didn’t really want to work with him again, but it was Saturday night and we emailed him about seeing the cars when we thought they were closed.
–Of course they are open on Sundays, every car dealership is open on Sunday, lord knows why their website says otherwise. Now we’re obligated to work with Victor because we emailed and said we’d meet him at a specific time. We have to drive to the stupid warehouse to see the cars because they’re offsite. We have to wait close to 45 minutes to be shuttled over there though because he can’t find the keys. We ride over with another customer who wants to buy an A3.
–When we get there Victor doesn’t really know where the 2 A4s are and the dude who wants an A3 learns that all the A3s in stock have already been sold and he’s stranded at the warehouse with no cars to look at and it’s Victor’s fault. (sidenote) We test drive the two cars and ask him some questions, all the answers to which sound like bullshit, like he’s making up the answers. We pick the black one, with no help or «sales» activity from Victor, he’s really just there to make sure we don’t steal the cars.
–We get back to the dealership, he (rudely) rebuffs my attempts to negotiate the price, which, fine, it was a good price, they need to clear the 2011s the hell out of there, but still dude, don’t be a dick. We fill out the endless paperwork and I indicate that I will be writing a check for the full price of the car.
–Here’s the real kicker. We arrived at the dealership at around 2pm. We’re back from our test drive at maybe 3:15p. We are kept waiting until 6pm to simply write a check and sign our names and drive the damn car home. Seriously? That is 100% the dealership’s fault. There were a TON of people there buying cars that day. And they only had ONE finance person on shift. Hence us sitting on our asses for almost 3 hours wanting to murder people with our bare hands.
–As if that weren’t enough, we finally dot all the i’s, and then there’s only 1 car key. Everyone on this planet knows you’re supposed to get 2. Victor looks like he’s never in his life heard of a spare car key. After some going around in circles when we’re dying to get out of there, he says he’ll look into it and get back to us. Yeah that never happens. Long (long long) story short, after a comical email thread between my husband and someone else there we get a spare and thank Christ they don’t try to make us pay for it.
–For those of you keeping score, another piece of farce was uncovered not two days ago when I inquired with the dealership about how we still had not received our license plates in the mail which they had explicitly told us we would. That’s when they told us that the license plates have been on the car the WHOLE TIME underneath the dealership branded covers in the license plate frames. We bought the car in November.
I will move Heaven and Earth to avoid buying a car from this dealership again. Oh also Victor told us that the Bluetooth system integrates with the sound system so you can play music etc. It doesn’t. That was a lie. See above about him making up answers to questions. Do yourself a favor and go to an Audi dealership in the Valley or East Bay or buy private party. Just for the love of all that is holy do NOT buy a car here.
For the record, they reached out to us for feedback after our purchase, I’m assuming, to avoid a bad review, and I told them all this, and they did literally NOTHING to address my concerns. So guess what.

Tyler Browne — I meet him to check out the «2014″ A6 Loaded Prestige TDI White on Gray
I’m not sure if he really understand what he’s saying but here are some facts I listen from him. I know car sale man doesn’t require a bachelor degree but this is hilarious.
1. The new 2014 S class is a junk.
2. Audi depreciate slower, so their lease make more sense than BMW and Benz.
3. Audi has better residual value therefore our lease is more expensive
4. First quote I get is $ 5k down and $ 1091 monthly payment for 12k miles and 36 months term (I got exactly the same quote for 2015 Porsche Panamera Base Model Fully Loaded — without any negotiation)
5. After listening to all the his bashing on BMW and Benz, he gave me the final discount $ 5k down, $ 899 a month. (for the 2014 A6 really? Their neighbor Livermore Audi giving me $ 880 a month with the same down payment for the 2015 A8 — new design)
6. Mr Tyler Browne just bait and switch me saying that my credit score might not qualify to get the most expensive deal so negotiation is not available till I do the credit application.
7. He said exactly this sentence: „The Benz E350 engine is made by Nissan“»
8. (This actually from the Finance Manager): Porsche Panamera is trash, it doesn’t hold it value well as the A6 ?
9. Audi is the only car company hold their value best over time ?
10. After the lease, you have the chance to sell it higher than its residual value and my last customer earned $ 6k by selling his lease to other person. I confused!
It’s not I don’t like Audi. I love Audi cars. But let me teach you one thing Tyler Browne .
– The other person doesn’t have to be wrong for you to be right –
P.S: I know you are still young but your finance manager is kinda too old to make those kind of «FACTS».

Regarding my 2014 R8 lease on June 22, 2014:
I was not happy with my experience with Zack Zekeria, finance manager. I was being tricked to purchase a maintenance package in which I had declined and he continued to add it in the contract as a separate item. When I caught it during the signing, I asked him why there was an additional $ 7400 in the contract as «maintenance». He claimed that Audi separates this item from the car’s warranty. He inflated the original residual value from $ 74k to $ 81,400 to keep the payments from changing as a way to sneak it in. When I walked out of signing to speak to the Sales manager about it, Zack ripped up the contract so no one would see it.
Bottom line is, I had walked away from the deal all together. The sales manager had to discount the car slightly more to convince me to take the deal. Then Zack took off/​left the dealership and never finished the new paperwork. A Filipino guy had to end up finishing it up.
I’ve asked my salesman, Fahad Usmani​, numerous times to send me a brochure on my R8 and up to now I have yet to receive it. No repeat business for this dealership! Beware: Check your contract well before signing or you will be robbed by this «stealership» for sure!
2 stars given for the sales manager’s effort to lower the vehicle price even more in order to save the deal.