AAA San Francisco Lakeshore Plaza

Honestly, AAA is slowly turning into DMV with shorter lines. The customer service is atrocious most of the time.

DO NOT COME TO THIS OFFICE LOCATION! THE SERVICE HERE IS TERRIBLE! I came here with my father to start the process of adding me to his existing car insurance. He wanted to talk to a different insurance agent other than the one who he is always sent to. He decided on someone he wanted to see and so we waited our turn to see her. We waited MORE THAN AN HOUR and by then it was already closing time! It was outrageous that we had to wait that long and not to mention none of the other agents offered to see us even though they were free. The counter staff were also non responsive and unhelpful. Agents were either chatting with each other on the job or were just staring at their computer screen when they could have easily been helping customers. When we were finally able to see her, she told us sorry we have to talk to the agent that my father originally bought the insurance from! Unbelievable. If you come to this office, expect to wait uneasily as you are ignored by all the agents and wondering when or if anyone even knows you need to be helped. I am never coming to this location again and we are even considering switching to another car insurance company!

David has been my agent for over 4 years. I appreciate his honesty, charm and always great advice. This is who you need to go to and feel like you are right at home. He will make sure you are taken care of and will always be your support. So patient. Thank you David. You rock!

AAA Roadside assistance is the best. You never know when you’re battery is going to die, or you break down in the middle of nowhere. Their office location in Lakeshore Plaza offers DMV services, which is SO convenient. Plus you get service with a smile from the friendly and knowledegeable staff.

This location is great for DMV. Of which I only use them for. The service & registration knowledge is impeccable. I suggest if you are in SF near Ocean & 25^th Ave give them a visit if you need DMV service

We are a full service AAA office also open on Saturdays from 10am to 2pm for all your insurance and DMV needs.

They were SO great with me. I arrived a little before they opened and was greeted exactly at 8:30. Every employee I interacted with had a smile on their face. Answered my questions politely and in detail, and genuinely seemed to enjoy their jobs. Not only did I avoid the DMV, but it was a fantastic experience.

Just went in for a replacement registration sticker. Was in and out in less than 5 minutes. Nice office and great service.

Not the biggest fan.
I like the roadside assistance that they offer. I appreciate cool stuff like that.
But, everything else here is MEH!
When I come in looking to just get the Roadside Assistance please let me do that and refrain from offering me insurance when I have informed you that I already have insurance.
I walked into this place cleared headed and walked out with a HEADACHE! Thank you for that!
EVERYONE consider yourselves NOW informed! Tread softly and come in with authority.

William Gee was awsome :)
He answered all the questions we were curious (even the none-​insuranced ones). And yay for free sleeping bag !!

Saturdays have less staff and more patrons, so come early. The staff is friendly, efficient and generally very competent.

Pretty much just as bad as going to the DMV.
Staff is oblivious and obscure. One agent was disruptively loud over the phone while I spoke with someone in another cubicle. Another bumped into me and didn’t acknowledge or apologize. And insult to injury there’s practically no one in there and they’re surprisingly inattentive.
Even saw an agent stare at her blacked-​out computer screen for a couple minutes prior to taking the next member.

Did the quote online — great easy to manage. Quote was supposed to be sent to this office and I’d hear back within 24 business hours. That was on January 9^th. Still haven’t heard from them, and that is quite sad as they had the best offering.

I love the convenience of this place! Always a place to park and the lines are seldom long.

AAA left us hanging for over 4 hours on a tow. Granted it was during the holiday season, but 4 freakin’ hours… inexcusable. My confidence in their roadside service has been seriously compromised.

AAA website plain SUCKS! Such a let down and redundant circle of non-​productive time wasting, headache inducing, teeth grinding dead end bull-​shit!!!
It’s been 3 years of going back and forth with their crappy website that seems to always be down when you most need it, I’m seriousely thinking of going back to Geico! Fix your damn website! What do you do with all the money you take from me?

For the sheer fact I can come in here and pay my registration without going to DMV this place is worth 5 stars.
The fact that they came to the rescue when I got a flat tire on 99 in the middle of the night… priceless.
Don’t forget the travel agency as well.
I will continue to be a member here.

It’s pleasing to know there exists a business whose services consistently improve rather than decline over the years. I’ve been a AAA member since I first started driving and that was 38 years ago. Through the years I’ve used their tow, lock-​out, dmv, map and travel services and can say I have been 100%+ satisfied with all of them.
The Sloat Blvd location is very convenient, has plenty of parking since it is in a shopping complex and all of their employees are very pleasant. It’s always a pleasure visiting this location as it allows me to run multiple errands all in one shot. The location is perfect for a AAA office since there are a multitude of quality businesses; banking, grocery, clothing, pet, coffee, sports, electronics etc… at the same location.
AAA you picked the perfect location for an office and needless to say have some of the best customer service employees there as well.
Keep up the good work!

Since the big AAA Main Office became a bunch of little offices around the City, this is a well managed and friendly branch. They doubled in size a few years ago and that is a plus. I’ll only talk about this branch and this office rocks!
Maps? Of course either through the vending machine or via a clerk. Don’t have to walk over the drunks to get the maps and they seem to have most every map and booklet that the common person needs. Of course they can request maps of more uncommon places too.
Travel help? Alfredo is the best. He came from the Van Ness Avenue office and glad he’s here on Sloat. He’s a little loud and sometimes I don’t want everyone in the office to know where I’m going, but I can handle that. Very efficient and seems passionate in his work.
DMV services? That is always a plus getting little things done there rather than waiting for the keno board to light up your number on Fell Street.
Great location. Easy parking and I can get a lot of other chores done there. I didn’t like going all the way to Van Ness Avenue to handle AAA business but had back in the day. But now, going to AAA is a pleasure.
I’ve been a member for over 40 years (yikes!) and my family and home is all insured by AAA. Not the cheapest but great service, fast claims, enough said.

I have been a AAA customer since I started driving at 17. Over the years I’ve had their roadside, car and renter’s insurance. They certainly aren’t the cheapest insurance but they’re the best. When I moved to New Zealand I was able to transfer my roadside coverage to their New Zealand equivalent. When I moved back to two years later I was able to transfer it back. All with NO CHARGE.
Today is the first day that I’ve actually gone into a branch to make changes to my membership as well as get information for getting new insurance. Previously I have always dealt with people on the phone. Lucky for me, I got the same representative that helped me before I moved overseas, Jeff Wilkinson.
Jeff was great. Transfered all my information really quickly and then gave me some great quotes and recommendations on car insurance. While I was there he even discovered that my family was underinsured and gave us some really good and reasonable options for increasing our coverage. Will definitely be taking his advice and returning to get my

I’ve been insured under AAA the whole time I’ve been driving. Never had a single problem with their services.
Very rarely would I have to visit an branch, because I usually just auto-​renew through the mail and call in if I have additional questions about coverage. But this renewal year, I had an issue with my coverage which required adjustments. I went in to the lakeshore office to see my agent Jasmine Fu. She was extremely informative about the issue and explained how I can fix the issue.
After I tried numerous failed attempts to fix the issue myself with the AAA claim adjusters, I contacted Jasmine again about the issue. Its been a couple of weeks now, and the issue still wasn’t resolved. Jasmine took initiative to get the issue resolved within a timely matter. The issue was resolved and my policy was fixed within a couple of days. She was responsive with great customer service and communication. I would highly recommend her if you are looking for AAA insurance agent. She is honest in trying to save you money while recommending the best coverage for you with a personable approach.

This review is solely based on my experience with their Sales Agemt David Collins.
I’ve been insured with AAA for 20 years and have only had positive experience with them. especially during those critical times when I have been involved in accidents/​or had broken windshields…
The past few years when my insurance was up for renewal, I would shop around at all the other major carriers. and I found that AAA’s rates to be comparable, but their service superior.
I’ve been working with David Collins in their Sales dept for a few years now. He is extremely honest, patient, and has provided thoughtful recommendations on insurance for my auto and for my home.
I believe that AAA agents are different than other carriers in that while you won’t see their faces plastered on billboards everywhere. or receive obnoxious junkmail from them… you will get a honest quote and excellent service!

Went to the Daly City branch and the lady told me I had to wait about an hour there just so I could purchase a travel insurance for my trip. I decided to run my other errands during that wait time. An hour later when I returned, I realized the guy ahead of me was still waiting! And who knew how long he was going to take? so I called the16th street SF branch, but no one picked up. I had no other choice but to hesitatingly call the Lakeshore branch next (after I heard so many bad reviews about this place… I was a bit nervous) but to my surprise, Alfredo Esponda (Vacation Sales/​Travel Specialist) spoke with me over the phone and tried to set a quote. But I decided to go to the office to speak with him in person because it was difficult to give him all my information over the phone especially when I was in a noisy construction area.
When I got to the Lakeshore branch, another AAA representative kindly greeted me at the door and asked how she could help me. I told her that Alfredo was expecting me and she told me to have a seat while I waited for him. It hadn’t even been a minute yet when Alfredo called my name and helped me purchase the travel insurance.
The process was amazingly simple and fast and Alfredo took time to answer all my questions and explained everything. At the end, he even wished me a safe and fun trip and gave me an AAA black travel pouch to store all my documents. I was out the door in less than 15 minutes.
This AAA rocks! I didn’t even make any appointments! And it wasn’t even that busy for a Saturday noon business hour compared to the Daly City one.
The price is unbeatable! Alfredo did not tricked me or tried to lure me into the other expensive options. I just needed the most basic plan and he was more than happy to fulfill what I wanted.

We’ve been long term members of AAA and find the map services especially nice. We use to go to the downtown SF location on Van Ness near Hayes. It was a very ornate building, but unfortunately AAA shut down that office and developed a series of smaller offices throughout the city. The downside to these offices is their lack of a variety of different maps, particularly in out-​of-​the way places and the hit or miss quality and knowledge of their staff. The office at Lakeshore Plaza off Sloat Avenue is the closest one to our house.
This office recently expanded and is much bigger, but unfortunately their personnel at the front counter have not. Our favorite is the Vietnamese woman (can’t remember her name) who seems to know just about everything on DMV procedures and the names of distant cities. When she is helping us, we really enjoy her pleasantness. She is the best of customer service reps.
On the other hand, we cringe when helped by the other woman, a black or African-​American female. She is the complete opposite — lacks knowledge and is rude to boot. For example, we wanted to sign off on an exception to a smog certificate as one of our registered cars was being used by our college age daughter in Miami. She cavalierly dismissed us and said we need to go to the DMV. Finally someone help us who knew what they were talking about.
On other occasions we would ask for maps and she didn’t know the names of the cities or spelling of them, even though they were in southern California. She even asked us what maps would incorporate them. Of course she had a computer terminal which she could have punched in to help her. Once, she said that they didn’t have a certain map and I ended up having to ask another AAA person who found the map for us. It seems like this woman needs some additional training especially in customer service skills.
Overall this office is good and convenient, but I can only give it 3 stars due to the poor customer service displayed by the above described employee.

Came here earlier and was discriminated by Alfredo Esponda; Travel Specialist. I came here because I was in the area and wanted to know the CSAA price for a trip.
After asking to see a travel specialist, I see they notified the guy. I am standing there watching him pass me by until he realizes I am the only person there waiting. It was then he realized I was the one asking. I was just completely ignored.

I’ve never had a problem with AAA service EXCEPT for the fact they send the cards for the new year, BEFORE they actually renew your subscription.
If something goes wrong with your renewal you end up with an offical AAA card that says its valid for another year that’s about as much use as a Best Buy gift card. AAA WILL NOT honor it even though it the card clearly says you have a valid membership until the date stated. If their records say differently then you are boned. This sucks if the first time you discover this fact (as I did) is by the side of the freeway after you car breaks down.

I tell everyone I know, especially if they have an old car, that they should get AAA emergency roadside service. Honestly, do you want to change your own tire or try to flag someone down to give you a jump-​start? You get three calls a year and if you even use one you’ve more than broken even on the deal.
I’ve been a AAA member for years and I just found out about one more service they provide for their members. If you are a AAA member you can go to their office and do a lot of DMV stuff, even on a Saturday. I had to transfer ownership of my new car and get the 2010 registration sticker and I was able to take care of it at this AAA office at about 11:00 am on a Saturday. The service was friendly and there was only one guy in front of me. The best part is that AAA didn’t charge me anything for it; I wrote a check to the DMV and AAA just collected it for them without adding anything to it. Allegedly the AAA office on 16^th and Potrero can do this too but the system was down the day I came in and they sent me to Sloat.
They only accept cash and checks for DMV transactions.