Chase Bank

Start off by saying thank God I don’t bank with Chase the only reason why I came to this chase bank was because I was going to put some money into my moms account but it was crazy the line was so long and there was only two bank tellers and when I went to the window I told Mauricio if the lines were always like that and he said yes but he didn’t have courtesy to apologize for the long wait or anything so I will never open an account with Chase I love Citibank I will never change them and plus they are in every 7 Eleven you see. Sweet beats

I had a great experience opening my bank account for the first time. Susana was great help! She went through everything I needed to know and made me feel comfortable with my questions. She made things a lot easier for me. Thank you for your great help!

Every Friday morning. One cashier doing business and personal. Poor management and scheduling. The manager is Walking through the line of 12 people asking them why they’re here. Rather than helping get them out. Minimum wait time 45 mins opposed to the usual 5 minutes at anyother branch. Go to any other one.

Talk about rude and uncaring staff. I walked in signed in and waited for 30 min and my presence was not acknowledge what so ever. Finally some lady came out of somewhere and I said how long am I supposed to wait it’s been some time already. She tells me she’s not sure very rudely. There was two bankers. Finally some young lady came and quickly assisted me. I don’t think I’ll come to this location again!

This branch sucks, only one teller always and always packed with people. Asked the manager to open more windows to help everyone in line and he tells me that’s why we now have machines and to use one, what a ass. Branch managers name is gustavo he sits behind his glass office and pays zero attention to his branch. Last time I come to this branch and will consider wells.

Beware of Marianela Botto. She handles 401k and other investments. I dealt with her regarding a rollover and she was viciously rude. I had a 401k sitting with Chase for over 10 years. It didn’t grow much. When I attempted to transfer my funds to another investment company, she told me I didn’t know anything about investments and that she can diversify my account so it will perform better. Why wasn’t this done 10 years ago? I would have considered it if she wasn’t condescending and disrespectful. I’d rather bank elsewhere. I attempted to contact her manager, Francisco Gallan, and my calls were never returned. Apparently they could care less about customer service. If I could give negative stars, I would. That woman doesn’t deserve to keep her job and Chase doesn’t deserve your business.

I used to have Bank Of America and I hated their customer service so I decided to try this out about a year ago. I honestly love it because I am in and out really quick and there’s always people who seem happy to help. Also I’ve lost my card 2 times and I can always just walk in and leave with one right away. I love it here. Thank you

I’ll make one thing clear, I usually give my ratings not based on one single bad experience. People have bad days, understaffed, etc so I usually tend to wait for a second visit to give a business the benefit of the doubt. That being said, I am only basing this review on a single experience as it pertained to the manager at this local branch and how 3 days later we still have yet to be contacted by Corporate.
My wife happened to just get off of work and had to run to the nearest Chase bank to make a deposit on her sisters account. Not being Chase members, I’ll admit we aren’t familiar with any policies or procedures but the overall lack of empathy and customer service is unacceptable on any level. When she arrived she was assisted by a young lady who then referred my wife’s request to the manager. An older salt and peppered Latin male. I would use his name but when I called the branch to speak to him directly they refused to give me that information or speak to him. I suppose this had to be because we don’t bank at Chase, but i digress.
This person (we won’t give him the honor of being referred to as a Gentleman), was acting in a rude manner. Not friendly or helpful at all. In fact, my wife mentioned it looked like she was bugging him just by being in his mere presence. Making snide comments and mentioning to her that she’s «not a regular customer» and «There’s a Bank of America 2 blocks away» when she asked to purchase a money order!
When my brother in-​law called and spoke to him directly he pretty much lied to him and told him the opposite of exactly what happened. Not once apologizing for being rude or condescending. As a Manager, I’d figure your job would be to make everybody feel welcomed regardless of being customers or not. After all, your trying to build a relationship of trust and maybe win customers over to your side. I’d hate to find out how he treats the Spanish speaking community which makes up 90% of the residents in our fair city.
The moral of this review? I know this person won’t be reprimanded and when they read this they’ll just laugh it off and pay off Unilocal to remove the review or place it in the magical «Reviews not recommended» section.
I once encountered a piece of street art in Highland Park that had the quote, «Be kind, for everyone you meet is fighting a hard battle». Ever since then I’ve tried to live my life by it.
It’s a shame that others aren’t as respectful.

My Favorite Bank Always Comes Through

I like this branch. I started coming here years ago when I lived in the area and now that I work nearby I’ve continued using this as my branch. The staff is friendly and the location is clean. The parking situation is a little tight on Fridays depending on what time you show up.

Friendly staff, plenty of ATM’s outside. Parking can be an issue on payday