Wells Fargo Bank

Run away, do not walk from this bank and branch. I banked with Welll Fargo for well over 10 years as a doctor with personal and professional services. After, service manager Ms. Shayla Brown would not assist me to cover a very small check that hadn’t cleared yet over the weekend. I lost out on a business deal as a result costing me a lot of money. What makes me so upset is that she should have been able to look at the large automatic deposits that have occured every month for the last 5 years. If they can’t see this on their computer screens then I don’t think you can trust them with your money. Ms. Brown needs more training or a demotion because she has singlehandlely lost a customer for life. Not a compassionate bank and never there when you actually need them. Stay far away!

It has been a pleasure to have Tony Leary as our mortgage consultant. We actually found out about him through another Unilocaler’s stellar review of him. My husband and I worked with Tony for our home loan and he was always available to answer questions and get us letters of pre-​approval on weekends. He worked hard to get us the best interest rate possible. I have been a Wells Fargo customer for 20 years and I am happy that we are getting our home loan through Wells. We are very happy to have found Tony!

My wife and I were looking into getting a refi for our house. We went to go see Tony Leary at the Sports Arena Wells Fargo. Tony was very friendly and professional. He worked really hard to get us the best deal possible. In the end he was able save a lot of money on our morgage. If you are looking to refi your home or are looking to buy a home a would definitely give Tony a call.

I’ve been a W.F. customer for 14 yrs. they are a great bank. Even though their Credit Criteria is stringent I’ve always had my needs met with this bank.
I decided to go this branch on a Saturday after the gym. There was a long line but there was a Manager lady with dark long hair that came out from behind the Teller line to greet each of us by saying «We’re sorry for the wait, but is there something I can help you with that isn’t a deposit»? It was very refreshing to have someone address the wait with a smile. Then when I got to the teller line the young man greeted me very professionally with «Welcome to
Wells Fargo– how is your day so far»? Sometimes I feel like I’m being moved through an assembly line like at a grocery store. But not this day… He was very chipper. It reminded me of The W Hotel and when you walking in or arround the property they say Welcome– Whatever– Whenever. That’s exactly how I felt… like they would do whatever it took to help me with my banking needs. They finished up my transaction by asking have we answered all your questions today?! Who does that in person anymore– it was awesome!
I’ll definitely be going back to this location to bank, it might very well be my new favorite branch!

In personal opinion, the level of customer service at any branch depends on the actual person you talk to. This time I was very lucky, because Monica Cortez was helping me. Unlike many other bankers, she was very understanding, nice, friendly, professional and knowledgeable. She took the time to provide detailed answers to every single question I had. As a result, I and my wife are going to open a new account with her and will recommend her to everybody we know. When you visit this branch, ask for Monica and I’m sure you’ll be more than happy with the service. Someone already mentioned her in the review below. If bank managers are reading this, I think that she is the most valuable employee and you should consider promoting her!

I walked in on a saturday morning and the branched seemed really busy. However all the tellers where very sweet and attentive and were working hard to help everyone. Went in to apply for a cc and Miss Monica Cortez helped me out. She was also very sweet to go through my account to help me save on monthly fees on my accounts. She was wonderful!

Worst Wells Fargo in the beach area. Rude manager who lied to me telling me that I would only have a four day hold on my check when they actually held it for two weeks, a check from my parents with the same last name as me, drawn on a local bank, a check I have deposited in my Wells Fargo account every January for the past 15 years. So much for being a loyal customer that always keeps a balance above $ 1,000. Hope it was really worth the interest Wells Fargo. Every time I go in there, the teller has to get a «supervisor’s approval» because the transaction is more than $ 300. Now when I get to the teller, I tell them to go get their supervisor because they won’t have the authority to complete the transaction anyway. These people are masters in the art of double-​speak, saying nothing relevant the whole time their lips are moving. And what’s up with the Dum-​Dums and smiley face stickers? Clearly your employees are only working there because Harvard Medical School was full. Maybe you ought to teach the tellers how to count change without looking at the computer to see if they are doing it right. Pathetic excuse for a bank.

It’s your average Wells Fargo; there’s a drive-​through ATM, walk-​up ATM, plenty of parking, and the folks inside are friendly enough if you need services beyond what the ATM can provide.

I went to deposit some cash right at opening so there was a long line. The branch manager was a taller slider woman. She was very attentive and really nice.

Not cool!
I’ve been a Wells Fargo member for several years and am now going to be closing my accounts and going elsewhere. A cashier’s check was deposited into my account and they planned to HOLD the amount for 12 days!?! It’s a cashier’s check… those funds have been guaranteed and are to be considered cash!
When I finally got through to the branch manager I explained they needed to release the cashier’s check back to my custody, so I could take it down the street, cash it, and have access to the funds. She explained it had already been «batched out» from the previous hour and that she would make sure the funds were released the next day.
The funds were not released and the hold remains. Very dissatisfied and untrustworthy.

If you want preferred customer service go to Clairemont or La Jolla.
I’ve been a WF customer since 2004. I have a personal account, business account and just recently paid off my mortgage. When clerical errors or miscommunications happened I’ve always been heard and a deal struck where I left feeling taken care of in a respectful and business manner.
Not at this location though. I wasn’t heard out. The manager never came and talked to me. It wasn’t busy so she could of explained to me why she refused my request for a refund to a penalty fee I received over a miscommunication. I don’t think the teller explained the situation to her clearly because when she came back and gave me the managers answer it didn’t make sense or add up mathematically.
I’m returning to Clairemont or La Jolla where customer service is better and you can talk with the manager face to face. As a personal, business and former mortgage holder with WF I expected more and disappointed with this location. Never going back.

These guys are great!

Always great customer service and rarely a line. The staff is incredible and never make you feel like your bothering them. I go out of my way to come to this location just because of that.