Riviera Property Management

I lived at 840 Turquoise St for 2 years. Loved my studio apartment! You’ve everything in here — semi-​furnished apartment, laundry rooms easily accessible, swimming pool, spa and bbq grill. The location is awesome too — 3 blocks away from the madness of PB and a block from Cass St which is full of great restaurants.
Not to forget, Riviera Property Management were really nice and helpful people. Can’t thank enough Diane Schmoldt for being so amazing and helpful. She helped me so much with lil fixings in my apartment, even when I was not in town.
Everyone at Riviera management makes sure that their tenants are comfortable enough! They reply back to your queries as quickly as possible and help you in all possible ways!
I’d highly recommend this place.

I’m updating my review, because they fired Maria. Before Maria & after Maria, they provided good service. They still don’t get 5 stars, because my issue with Maria should have never happened in the first place. Ugh… Just thinking about that nightmare is turning my stomach…

I’ve been renting a duplex from Riviera for the last 3 years.
All maintenance requests were always taken care of, whenever I email them they are courteous and quick to reply.
Would definitely rent from them again!

I dealt with riviera for over two years and I received very bad service and at the end, felt completely ripped off. Aside from the fact that their staff are complete snobs, they took some of my deposit for cleaning even though I hired a professional cleaning company to do the regular cleaning and the carpet cleaning. I also went to the the apartment prior to leaving to make sure that it was in perfect shape and I was very impressed. They still managed to take money from my deposit which was total garbage. It was taken to «clean the window sills» which is also how they got my friend when she left. Its not about the money, its about their calculated manipulation and the way they make people feel while they live there and as they are leaving.

2.5 yrs with The Riv. Considerate. Helped me get engaged. Fixed numerous things. Great company to rent from.

Such a great company to rent from! Super reliable and helpful people. I loved having direct deposit, which is strangely rare to find these days. They made my living situation extremely easy and I always felt like I was being taken care of. Definitely would love to rent from them again next chance I get.
All y’all 1 star reviews out there be cray. Just my humble opinion.

Great location, near every bar, two blocks from the beach, BUT, there is no A/​C, fire alarms go off for no reason in the middle of the night, you can hear your upstairs neighbor using the restoom and pretty much you can hear anything anyone is doing on each side of your walls. There’s one assigned parking spot per appt, today I came home and mine was taken by the Maintenance man! Pretty sure I am the one paying for it, so why is he parked there??? I sat in my car for 20 minutes ready to call the towing company. Also, there is an ANT infestation! no matter how much Raid I use and all the other ant killing solutions, they keep coming back and management isnt doing anything about it. There’s nothing good about this place except for the location. Also, it might seem petty that I complained about the maintenance man being parked in my spot, but my car was hit by a drunk driver on the street so you can understand why I dont want to park it anywhere else BUT my PAID for parking spot.

I realize that renters are limited in options when it comes to apartment hunting in Pacific Beach, but if you can avoid it, please reconsider renting from Riviera Property Management.
I rented from Riviera for over 2 years, and throughout my experience I found the company to be completely unprofessional and apathetic. Examples:
— In July 2013, I requested via email that a plumber be sent to clean the heating unit in my apartment, as it was extremely dirty and unusable when I moved in. This work wasn’t completed until October 2013. In my experience, Riviera has never checked on whether a job was satisfactorily completed or not — they have simply scheduled the work at their convenience, and assumed that the hired contractor showed up.
— Also in July 2013, I was told that I need to evacuate my apartment for a termite fumigation. In all fairness, I was given 5 days’ notice. However, I was scheduled to leave for a business trip during those 5 days, and those days also overlapped my birthday during which several things were planned. I asked whether the fumigation could be pushed back just 24 hours, in order to give myself time to celebrate my birthday, pack all of my belongings to protect them from the fumes (required of me before I evacuated), pack for the business trip, and then catch my flight– a request which was not even considered and was answered with a flat «no.» When asked for a reason why, I was told that I wasn’t being given an option. I obliged, and although I wasn’t permitted in my apartment for 4 days, I was only reimbursed rent for 2 days.
— Moving out of my apartment was the worst experience with this company. After I gave my 30+ day notice, it wasn’t acknowledged by the company for a full 5 days. On two occasions during the next weeks, I was not given the required 24 hour notice before a showing to a potential renter. (I’ve noticed other people have had this trouble with Riviera in other reviews as well.)
— Also after giving my notice, I was told I could request a pre-​moveout inspection, which Riviera is required by CA state law to offer renters. I requested the pre-​moveout inspection, and also requested that I be present (something that also must be obliged by law, if requested.) The pre-​moveout inspection was scheduled for the Monday before my last day in the unit. At the scheduled time, I waited over an hour but Liz, my property manager, did not show up for the appointment. I finally called Riviera’s offices and was told that Liz was sick that day. Liz finally called me that evening and left a voicemail stating that she could instead stop by in the morning between 9am — 11am. I got the voicemail as I arrived at the apartment at 10am the next day to find that she’d already been there and done the inspection, though I’d specifically requested to be present.
During the pre-​moveout inspection, a property manager is required to present a renter with a comprehensive list of all items that need to be tended to in order for the renter to receive his/​her full deposit back. The list Liz left was short. To paraphrase, it said: «Unit needs a full cleaning — appliances, baseboards, ceiling fans, blinds, counters; also have the carpets professionally cleaned.» (Important Note: While Riviera’s lease does NOT mention anything about requiring a professional carpet cleaning upon move out, they do in fact require that you have the carpets professionally cleaned and that you provide a receipt proving this. Otherwise it will be taken from your security deposit.) I completed all items on the list, checked them off, and returned the list to Riviera along with my carpet cleaning receipt and my keys. I received an email from Liz a few days later listing over 8 additional items (which were NOT on the pre-​moveout inspection list) that I had apparently not completed, and which would cause a deduction in my security deposit. To my knowledge, a property management company cannot penalize a tenant in any way for items that were not listed on the pre-​moveout inspection form (unless that items were hidden in some way from sight during the inspection, and became visible upon move-​out.)
The most shocking part of Riviera’s re-​renting process is that the units are NOT professionally cleaned between tenants. (I was told this via phone when I called to dispute.) Instead, the prior tenant is expected to give the unit the equivalent of a professional cleaning. Because my cleaning hadn’t been up to par (I was told that my cleaning products weren’t strong enough), I was deducted security deposit because a professional would have to be hired.
Had I known that the unit would need to be cleaned with professional-​grade products in order to be satisfactory, I would have gladly hired a pro myself at a reasonable rate. Instead I had mistakenly thought that 10 full hours of top-​to-​bottom cleaning would suffice.
In a nutshell, avoid this company if you are at all able to. If you must rent from them, document everything!

I recently dealt with them while looking for a rental in the San Diego area. I was quite impressed. They are direct, professional, and quick to respond. I ended up signing a lease with them. I’ve dealt with some horrible property management companies before, so when I come across a firm that does it right, I am appreciative.

Ugh, I always forget how much I hate this company in between rounds of apartment-​hunting. I don’t know how they are as ongoing managers, but they’re crappy to deal with when you’re looking (or should I say attempting to look at) available units. They require that you drive by the unit before calling them, which would be fine all by itself, but once YOU go out of your way to do that, they are snotty on the phone and don’t show anything in the evenings, on holidays, or on Sundays. Any good property manager knows that those are the times you SHOULD be showing apartments because you WANT tenants with full-​time jobs. They are apparently open on Saturdays. The bottom line is that every time I’ve been apartment hunting in SD, I’ve called them based on ads on Craigslist, and despite my willingness to be somewhat flexible about when to see an apartment, I’ve never succeeded in actually seeing one they manage. I hope the owners who choose to use their services realize that they’re missing out on the opportunity for tenants who don’t think it’s OK to skip out on work to see an apartment at 2:00 PM.

Riviera Property Management has been the best rental company I’ve dealt with in my in my life.
Being a former UCSB student, I’ve dealt with some of the worst landlords imaginable, both for commercial and residential property. When I moved to San Diego, I came in expecting and ready for a similar experience. Luckily for me, Riviera Property Mangement not only completely exceeded my expecations, they actually left me with a positive and hopeful feeling towards renting. They were extremely professional, responsive, and personable. From the very beginning, they did things by the book. When something was broken, they’d fixed it. When I had a question, they’d answer it the same day. When I had any issue imaginable, they would respond and be willing to help. The facilities were all maintained, the landscaping was done regularly, the complex was quiet, peaceful, and relaxing, and the rent was affordable. I cannot think of one issue that I was unhappy with.
I worked with a woman named Rachel, and I cannot say enough good things about her and her sense of professionalism. Seriously, if anyone wants to know the right way to treat your customers and clients, speak to Rachel. She has it down.
Riviera Propety Management was the first rental experience that actually felt like it should. I was always confident that they were treating me fairly, and I knew that they valued my business. I’ve since moved from the San Diego area, but I fully expect to rent with Riviera again when I return.
I cannot recommend this company enough, and encourage everyone to give them a try. Trust me, you will be happy you did.

I’ve rented from Riviera for a year, and I could not be happier with this management company.
First, the office girls are all amazingly friendly and helpful. Any time I call with a question, or drop my rent check off in person, they’re always ready with a smile. And one of the girls brings her sweet dog to work with her: I mean, how can you not love a dog-​friendly management company?
Second, and this is why I’m finally writing a review: any time I have a problem, it’s fixed immediately. When I initially moved in, there were some sticky windows and other little things that needed to be fixed… they sent a maintenance team out immediately. Any time I call about spiders or ants or whatever, La Jolla Pest Control is out within a day or so. Garage door troubles? Clogged drains? They’re all over it. Today, the gardener shattered my living room window, and Riviera sent out repairmen within a matter of hours, no questions asked. I have never rented from such attentive people… they treat me like I’m their only tenant.
I have a great house, and I love my neighbors. But the peace of mind that comes with renting from Riviera is the icing on the cake.

Unfortunately, Riviera manages the place above me and I’ve had many bad experiences over the years. I think they deserve one star more than my own management company (Menas) but I hope and pray that the lady will just sell the place above me so that someone might own it who actually cares about this place and it’s plumbing and spare me tenants from hell.
My number one gripe about this company is that they rented this place above me (1 bedroom, 625 sq ft) to a family of FOUR from Turkey. My home was pretty much destroyed by water and mold in the months that they lived above me and I can’t help but place part of the blame on Riviera for an extremely poor choice in tenants. Isn’t it against some law to rent out such a tiny space to a family of four? I won’t even go into all of the stuff that happened and the many court cases because it’s not worth my time but since I was the first ever to review them (1 star on my original) and Karen actually brought the review to court with her (I deleted it because my oppinion of this business had nothing to do with the case) I felt the need to re-​post.
I’m slightly amused that there are now two recent ‘rave’ reviews on this business as there were none last year when I posted my review.

When I moved out they answered all my questions and were super helpful. I cleaned the apartment as well as I could, and when I received my refund, I was pleasantly suprised not to have everything deducted! Wow, an honest Property Management Company! Thank you for renewing my faith in the world Riviera! You rock!

This place was really helpful towards my roommate and I when we were finding a place in Pacific Beach. The broker met with us, gave us applications and filed them immediately. She even came back with us to open the apartment once we were approved just so that we could get measurements and take pictures of our new place. They do not actually manage the property, but were just helping someone else rent it out, so I cannot comment on that part of their business. I found them to be very professional and helpful and would gladly go to them again.