Professionail & Spa

Clean, polite, great English, good products. My favorite gal is Tisha. They really are good here.

I didn’t tell you her name before, but she deserves the recognition for her fabulous massage work: It’s LUCY! (I love Lucy!) She’s the best at massage I’ve ever had in any salon, but there are many girls in this salon that are also very good!

I wish there was a ZERO STAR RATING because this place was THE WORST experience I have EVER had at a nail salon. Now, I am not one to leave reviews, but I felt the need to warn others about how disrespectful, inconsiderate, and disgusting this place really is.
To start off, I walked in to the salon and was taken right away to have waxing done (which I have had here before). The entire process was extremely rushed. I don’t remember this ladies name but she is there most of the time. She didn’t even close the door to the salon room so customers and other associates were just walking by looking in while I was having my waxing done. This didn’t bother me too bad, but at least have some courtesy. After she rushed through, she hardly went back to touch anything up with tweezers (which always should happen because waxing doesn’t get everything).
She then rushed me to a chair to begin my pedicure. Same lady who did my waxing began my pedicure. Didn’t touch up my toe nail shape at all. Actually CUT me to the point where I bled. But it gets better. She blamed it on the TOOL and said it wasn’t her fault. Oh really? Who is in control of the tool? Anyways, this isn’t even the worst of it. After my super speedy pedicure and pathetic «massage», she asks me to walk over to a chair while my toes are still wet. She had to redo the polish on one toe 3 times because she didn’t realize the first time it got messed up that she should put more paper towel in between the two toes. I went and grabbed my own paper towel and did it myself because I didn’t want it to happen a fourth time.
I asked for a full set of acrylics, sparkly white tips and pink powder. Basic, everyday task. She asks what length I would like and I told her I prefer shorter for work. She began to give me attitude and told me that «long nail look sexy». Uhm. I’m sorry but isn’t this about what I want? Literally a reenactment of Anjelah Johnson’s Nail Salon video (if you haven’t seen it, watch it!) After she put the white and pink powder on, she took NAIL CLIPPERS and began cutting off the nails to make them shorter. I have had my nails done MULTIPLE times and I have NEVER seen this done. It is usually filed down to maintain the powder which is still in the process of drying. I was thinking to myself that the white part is just going to fall off any minute. Better yet, it does. And after she tried to fix it, it looked even worse. I look at the jagged, messed up nails and was filled with utter disappointment. I told her that it wasn’t what I had asked for at all and the white part became way too small after she hacked off the nails with those clippers. I asked to have them redone because if I am paying that much money for a manicure, I would prefer to have them done the way I asked for. She got angry and began speaking Vietnamese to this other lady. Pointing at my hands and lifting them up to show the other salon people. Extremely embarrassed, I sat there waiting to figure out what was happening. This lady named Tracy walked up to look at my nails and uttered a very insulting Vietnamese phrase that I recognized (I only know two things in Vietnamese and she managed to use one of them). I should have just walked out right then and there and taken my business somewhere else, but I ended up staying.
This Tracy lady ended up being the one to redo my nails. She told me that she wasn’t going to charge me for the first set and I was just baffled. You were thinking you were going to charge me for a set of half done, jacked up nails? Lovely. As she is doing my nails, she cut me twice and told me it wasn’t her fault, and that it was because my hands are dry. NO! It is because you put the spinning metal tool on my SKIN! At this point, I was livid. She finished up and I looked at my nails. Super thin, extremely short, and a pathetic looking excuse for flower designs. After over $ 100 later, I left the salon and swore I would never walk back in there again.
Now, today is Thursday, I left the salon on Tuesday and not even two full days later one of the nails broke. I walk into the salon today to have the nail fixed since I am going out of town and Tracy says «It’s only one nail broken?». Then she says, «You listen to me. I told you that if you got square nails it was going to break. This is not my fault». I have never been talked to like this, especially at a place where I have spent so much time and money, and to be insulted so many times like this? I ended up having that one nail redone by some other lady who did a horrible job and left excess white powder where it was supposed to be scraped off. I really hope this place either shuts down or is taken over by new management, because the employees are extremely rude and horrible people.
ALSO, the don’t sanitize ANYTHING. They clean their tubs with hand soap, and they mop the floor with their bare feet and a towel that they scoot across the floor with. DISGUSTING.

Depends on who does your nails. The woman who runs this place was rough on my leg massage and left me sitting there, never came back to check me out! Second time I received bad service from her and the second time my pedicure has lasted less than 24 hours. The pedicure itself was not done well. Check out my big and 4^th toe!

I have been coming here for years — and have become more and more disappointed. The owner Helen has lost her customer service skills. If you want a Spa Pedicure ($ 36) don’t bother — she has the workers cut down on the time they spend on you so she can get her $. The Spa pedi and regular pedi are done in the same amount of time. The tubs are NEVER SANITIZED. They use antibacterial soap to clean them — they do not use regulation standards. I have found another nail salon — much cleaner — much better customer service.

Welcoming staff, had warm pedicure tubs ready to go when we walked in. Great job on both my feet and my husbands.