Plummers

We recently had a great experience with Art at Scandinavian Design on Miramar Road. We shopped at several different furniture stores and many offered lower prices. We chose SD because of Art’s interior design advice after we showed him photos of our condo
We admitted we did not know what design worked for our East Village condo — let alone how to get started — but a neighbor insisted that we visit Art. Art understood our budget and our desire for a fresh urban look and patiently showed us several options, an experience we did not find at any of the other stores.
When you are in need of an proficient interior advice — without the added costs of an interior designer — see Art at Scandinavian Design on Miramar Road.

Plummers is now known as Scandinavian Design. It’s located in the back of a large shopping complex.
The store is large and has a great selection of living room, bedroom, dining room and library furniture. Their style is modern, simple and contemporary. It is similar to IKEA in taste but better quality.
I can’t say it’s my favorite furniture store because their merchandise is overpriced (hefty shipping and assembly fee too) and the company does not care about customer service. We bought multiple items (over $ 5,000) and our representative said they could not give us a discount or provide complimentary shipping. Their items are beautiful and I would have come back to buy more but they don’t seem to care about customer satisfaction or retaining their customers. No wonder the store is often empty…
At the end of the day, I would rather go to a store that has discounts and appreciates customers for their business.

Now known as Scandinavian Design,…I cannot say enough great things about this store. My husband and I bought two of the electronic reclining leather love seats about three years ago. We love them. They still look new and have become a favorite in our family room. Due to my husband’s military service, we recently moved. The packers appear to have done a pretty awful job and we found ourselves in Florida with two great couches and none of the electronic pieces necessary to make the reclining work (I looked through all the boxes multiple times). All it took was an email to the store and I had the manager contacting me to find out what I needed and then he spent the next week locating the appropriate parts and sending them to me via UPS. He did not charge me for the electronic parts, nor the UPS shipping fee. It appears you do get what you pay for at Plummers/​Scandinavian Design. It was a high quality couch and it came with high quality service! Hats off to this store for assisting a military family!

I have bought at Plummers many times and went on today to buy a dining table that my husband saw 2 weeks ago for $ 399. Today we came to what is now Scandinavian designs and the same table is now $ 550!!! We couldn’t believe it. When I asked the sales person she said, yes a lot of items went up in price. By $ 150??? So disappointed. Needless to say we didn’t get the table.

Nice modern designs, fair quality. Never received a courtesy call that our item had arrived. Drove 30 minutes to pick up our purchase only to be told we could not because it was in the ‘warehouse’. Waste of time, very frustrating. Hours are listed until 8pm and only while listening to an extended message does it say anything about ‘warehouse’ hours.

I used to be a loyal customer, but they are repeated offenders in bad customer service, they want me to pay double delivery charges for something that was not in stock and not my fault! Buyers beware!

I had a worse experience with Plummers.
I talked to Dave. He was the rudest and very unprofessional person.
I placed an order for a chair and talked to the manager for warranty. They gave me a written warranty that didn’t say much about what is covered in it. I ask for more details and was told they will not give anything in written about what is covered.
Than my order got delayed by a week. I asked for some good faith discount for the inconvenience caused to me. But no again a rude answer
I tried to get hold of Aart the manager but was never able to get him on the phone

Buyer beware!!! Do NOT SHOP at Plummers! I Agree with all the negative reviews! That is what happened to us! Really wish we read these reviews first! Still waiting on couch we ordered 3 months ago. We were told would arrive in 6 weeks. Every time we call we get a different answer or NO CALL back at all!!! Reviews are correct when they state –after they get your money the customer service is out the window! DO NO BUY anything from this store! Much better places to spend your money.

Plummers is great! I loved the store in San Marcos, but it sadly closed down and now this is our favorite furniture store. After scouring all of San Diego and parts of OC and LA I don’t think you can do better than Plummers unless you have money to burn. Yeah, you can find nice pieces at Lawrence and SCAN, but you will pay 2 – 3 times at least for the same quality. I even price shopped the pieces online and Plummers was typically 10−30% less for the exact same item. Again, you have to give Plummers a look if you like modern furniture.
There are a couple reasons I like this store:
1) They end up with a lot of the clearance items/​floor models so you can find even better bargains.
2) I tend to be pretty annoyed with sales people at furniture stores as most I encounter are pushy (I’m generalizing, I know). Overall, I have a good impression of everybody that works there. You don’t need to be shy about going in there and worrying that somebody is going to judge you or pressure you to buy. Big plus for me. We went in there today (Saturday) and they were so busy that actually no one approached us though…
In short, you are doing yourself a disservice if you don’t check out the Plummers when looking for furniture.

BUYER BEWARE: All products defective or not that you return will be subject to a 10% restocking fee. I tried to exchange my accent chair for another and was told it didn’t matter. They will not even wave it if you buy a more expensive piece of furniture? Wow. I am not certain what to say.

A simple piece of furniture that was supposed to take 8 – 10 weeks to build is now in week 15. Plummers can’t tell us when it will be ready. Apparently Plummers has no clout with its vendors.

The worst experience ever! Double check your receipt! Kumo our sales associate clearly sold me the wrong table and raised his voice at me for pointing out the mistake. They made me feel as if I made the mistake. Clearly not a customer service driven business.

Unfortunately, my enjoyment of Plummers has vanished. I ordered a chair to match the sofa and because I’m disabled I couldn’t pick it up myself. When it got here the chair was completely different than our couch. It’s larger than our kitchen table. We want to return it but they are still going to make us pay the fee. We just lost $ 190 on a chair we won’t even have anymore.
I let the corporate offices know that Arthur Gonzales was unprofessional and rude when he told me he was liked by everyone AND went to church all the time. Who shares that info with upset customers?!
Corporate won’t even wave the delivery fee either.
I won’t ever be shopping at Plummers again and I will not recommend them. I might just go out of my way to tell people my experience.
Not a happy camper. :(

Though we ended up refusing our bedroom furniture several times due to manufacturer defects we still like this place, a lot. The furniture was made in Oregon but we had bad luck since there was always an imperfection (minor but visible) with the finish.
They have great European sofas, sectionals, floor lamps (which we bought) etc — wish we had seen their selection before we bought our sofa at Macy’s.
Super friendly staff, easy to park–

I purchased a chaise and loved everything about my experience. I found the perfect matching chair and what a great selection! Plus the delivery person was absolutely fantastic. They helped set-​up, arrange and were very prompt, professional and courteous! Best furniture experience ever!

The MGMT and sales people are the typical kiss your butt till you get the sale. Prices too high and quality is so so… wish I never bought from them. They all seemed stupid when dealing with them and had so many follow up calls… STAY AWAY!!!

This place is gorgeous — loved the store layout. You can literally follow the path and take a stroll through furniture land. They have something for every room in your house or business!
I definitely see why they encourage customers to come in versus just browse online.
I’m participating in the research and design for our law firm renovation and we dropped in to browse and shop great furniture for our lobby/​reception area. We met the store manager, Art (nice guy) Who was very helpful, as well as Dave who was also readily available to assist.
We found some pretty nice options that we hope to come back and purchase… yay! Prices are pretty reasonable for the quality. This place is sexy and they know it!
I’m definitely bookmarking this place for my personal furniture browsing.

OK, so the prodigal bed finally arrived today. 6 months after we ordered and paid for it. The delivery guys were helpful.
But six months? What a great business model. You order and pay. They only then place the order with the factory using your money for months interest free.
BTW the new bed in the guest bedroom looks nice.

Plummers is probably my favorite furniture store. I still have the nice computer desk that I bought from them roughly 10 years ago. A huge selection of stylish and modern looking furniture and artwork. They have some pretty unique designs for their furniture and accessories. The only issue is you might have something backordered occasionally. Their prices are a little higher, but personally I’d favor this place over IKEA on any given day.

We were visiting from Northern California. Wanted to buy a living room chair, but told they wouldn’t sell floor model. I would have to wait 5 days for it to be ordered. No matter that I was leaving in 3 days. No matter that they could re-​order and have the new one for themselves, only being without the floor model for a couple of days. Talked to 2 different sales people and they were both quick to shut us down; not willing to even discuss it. Had the cash in hand.
All the other furniture stores we visited said no problem, everything is for sale. And you can’t buy anything from Plummers online, only in the local stores. Doesn’t do us much good when we’re several hours away.
In this economy, you’d think they would want to move stock as quickly as possible. Not Plummers. Guess they don’t need our business.