NuShoe

It’s true — they take a REALLY long time to complete a repair but I thought that the quality of work was exceptional. They replaced the zippers on a pair of tall riding boots for me and they replaced the lining on the inside of the boot, which I wasn’t expecting. I also got new insoles — which yes — make the boots a little tighter — but they will compress with a few wears so I’m not too worried as another reviewer was. Were it not for the long turn around time — would give them 5 stars.

I received my Doc Martens back from NuShoe a few days ago and they look great! I’m so happy to be able to wear my favorite boots again since they were in such bad shape. I was just holding on to them hoping I would find a place like NuShoe. They replaced the soles with a new Vibram sole of my choice (I chose the 132 Montanga), fixed the stitching, gave them a good shine, and added new insoles even though it wasn’t part of the repair package. I guess I’ll have to wait and see how they hold up but I’m a happy customer right now. Communication was okay, they emailed me when they got the boots and asked me what sole I wanted. Then they emailed me again when the shoes were done and shipping. It took about a month. Be patient!

What a ripoff. Paid $ 60 for a shoe refresh and soles. They kept my shoes over 6 weeks and what I received was equivalent or even lower quality than what I would have gotten locally and it cost 4x as much. They just stuck liners in the shoes, never removed the old ones, just laid the new ones on top (making it so snug I needed to take them out) and it didn’t look like they even polished them. These are expensive shoes which is why I bought into the hype on the site. Four communications with Jeff and Sylvia without once getting satisfaction. Save yourself $ 50 and weeks of aggravation, go to your local place!

I am super surprised about the negative reviews! Maybe I just got lucky, but I am BLOWN AWAY by how good my boots look. I had an old, mud-​caked, dried out pair of Ariat Crowne Pro tall boots that hadn’t been worn in about 4 years. The zippers were beyond busted, the inner soles were falling out, and the laces were frayed. I started riding horses again after college, and wanted my old tall boots workable again. Instead of spending 500+ on a new pair that I’d have to suffer through breaking in, I found nushoe online, saw that were a certified Ariat repair shop, and decided to give it a shot. I send in my nasty old boots, and a few short weeks later I got GORGEOUS, brand-​new looking boots back in the mail. This must be what it feels like to have custom boots… new boots that are already broken in! The zippers are sturdy and feel more substantial than the originals, the new soles are awesome, and the laces look great. Nushoe even managed to get off layers of fossilized sticky wax left over from my showing days. That alone was worth the money-​I tried to clean it off before I sent them off and even scraping with a knife didn’t make a difference. I am blown away by how good my boots look, and all for about 100 bucks! I cleaned my boots with a leather shampoo before sending them off (as requested by nushoe) but they were still pretty gross, enough so for me to feel bad. They came back sparkly clean, fixed, and polished up beautifully. They really do look new. I will say that the boot trees I ordered were more like shoe-​trees (maybe I am naïve for thinking there was a difference), they sit in the sole of the boot, but don’t come up into the shaft to help retain the shape like I had hoped. Oh well, I’ll use them for my paddock boots instead! I am wondering if maybe this place does great with Ariat boots, and is hit or miss with other brands? Either way, I am so so impressed and will absolutely send every pair of riding boots I ever have to nushoe when they need repairs. At least for Ariat tall boots, I HIGHLY recommend nushoe

I was looking for somewhere close to get my shoes cleaned up and shined. I found this place on my maps and took a short drive. When I walked in the receptionist was pleasant and welcoming. She wasnt sure if they could shine these but immediatley went back and brought the «shoesmith» back with her. He was also helpful and said he’d take care of it while I wait. Minutes later he came back with the shoes looking almost brand new and charged me pocket change.

Sent my ~250 dollar boots back to NuShoe since they were the ‘approved’ repairer of the boots I had purchased. Got the boots back and noticed the toe cap was no longer stitched on, just glued. Not a big deal. I wore the boots for several weeks and eventually the sole of the boot began to peel off and next a hole appeared in the inside of the right boot where the toe cap meets the rest of the boot! I called NuShoe about the problem and they advised to send the boots back. I sent the boots back to them and after having them for a dreadfully long time again they advised there was nothing they could do to fix my boots and that they had essentially destroyed them. I again spoke to Olga, a name you may have noticed in several reviews and she apologized and stated there was nothing she could do, no refund could be issued or anything. I contacted the BBB about my issue and they then contacted NuShoe, who quickly advised they would refund my money. I was happy with this response, but have yet to receive my refund from NuShoe two months after they advised one would be issued. I would avoid this agency at all costs, my boots were in better shape before I sent them to be repaired and spent 90 dollars.

Minus 10 stars for «customer» aid Olga Martinez and Nu Shoes. Weeks to long for a sole repair and they neglected to recondition the uppers even after 2 tries!
Credit card company did credit me for the uppers not being done, but a big waste of time. 3 month process and Olga was no help — recommend using a local shoe/​boot repair shop.

My boss needed his Saks boots sent in for repair. At the suggestion of a local vendor here in San Luis Obispo, CA to send to Nu Shoe because they could repair such a thing, did I send them off via the online process — which was easy.
Within a day or so did I received an email from UPS stating the shoes are on their way back to me. I called Nu Shoe immediately so I could understand were they repaired? what happened? what is the cost charged to the card? etc.(This was a Friday afternoon).
Monday morning, not wanting to wait all day, I called again to find out details since the shoes are now out for delivery to me. The girl that took the call simply stated we can’t repair those and they were sent back.
No details as to why, what is recommended, if there were any options to be had. And obviously they couldn’t make a courtesy call to explain this prior to shipping the boots back… so I would have received the shoes back in the mail, not fixed, with no reason as to why. Guess you just infer they couldn’t be dealt with. What excellent service!
When I pressed her for details, she put me on hold and all I got was that they don’t have the original type of sole so they cannot be fixed. Again– more superior detail and information.
What a waste of my time and energy. Due to their lack of customer service and attention to providing detail, I wouldn’t even consider wasting my time on them for any possible future situation.
Update: Within the shipment there was a note from the Customer Service Manager stating they could not repair the boots stating since the boots are hand stitch, they have to use originals which are not available to them.
Still — sad. this world has become so electronic and use our easy online form to send in and we will send back to you the same way — no contact. I miss talking with people for guidance and assistance.

Do not send your Ecco’s to these people. Second time– the same thing happened (different boots):The new outsole provided by NuShoe seperated-​the last one after 5 – 10 wearings. They would not make good /​issue a voucher for future work, nothing. Ecco is somewhat to blame as their stores, by handing out pre-​paid repair bags, support this bogus enterprise,

The problem with the color of my boots was resolved satisfactorily. I sent the boots back out and they were received, recolored (with pictures sent to my email before being sent out again), my money returned, and my boots express-​shipped back to me. NuShoe took care of the problem and maybe I’ll use them again in the future, albeit with explicit notes on the correct color of the boots.

I sent in a pair of well-​loved Eccos to be repaired (including replacing any missing stitching). Some of the stitching missing was in the arch of the shoe, where the bottom leather was attached to the (cloth?) sole of the shoe I took it to a shoe repair place locally, and they said it was repairable as the leather was not torn, and it looked like the stitching was just broken. I sent it in to Nu-​Shoe to be repaired, and they did not repair the stitching at that location. They just glued it to the new vibram outersole. That lasted about a week after I got it back, and now I am once again stuck with shoes I cannot wear.
I tried contacting their customer service multiple times, even sending them pictures, over the last two months, and I keep getting the run-​around with no resolution.
It was my mistake in using Nu-​shoe. I have had problems with them before… usually with glue that they use to attach the soles, and within a couple of weeks, the soles are separating from the leather. Another time, I sent in another pair of Eccos casual shoes (like the first set, but in black), that had some stitching broken in the upper leather. That was not replaced by Nu-​Shoe.
All in all, not worth the price.
I will not use nu-​shoe again.

I read these reviews after mailing my Finn Comfort sandals to NuShoe for «complete renewal» refurbishment and was starting to regret that I did — expecting the worst. I got more concerned when I mailed them at the end of May using their prepaid envelope and it took nearly 2 weeks for them to arrive (from Seattle to San Diego!), as I thought they were lost in the mail (the tracking info was never updated for at least a week).
I did get an email from them acknowledging receipt on June 10 and telling me to expect «2 – 3 weeks for delivery.» When 4 weeks passed I emailed them, and did get a rather prompt email telling me that they were scheduled to go out to me in about a week. They did ship on that day a week later, July 16, and arrived on July 19, which is about 5 weeks from when they received the shoes, and nearly 7 weeks from when I first mailed them.
The work was really impressive. The only part that was original on the sandals was the leather upper/​straps — the entire sole, footbed and stitching were brand new, as expected for the «complete renewal.» And they cleaned up the leather very nicely. They looked nearly brand new. I’ve been wearing them for much of the past 2 weeks and have no issues with them.
I would recommend NuShoe on the quality of their work. But absolutely don’t trust how long they tell you they will take to be finished. It was nearly 7 weeks from mailing to them until they were returned. If you expect it to take that long, you won’t be disappointed. I wish they could be a little more honest about the time it will take up front. Keeping the delay in mind and planning accordingly, I would use them again.

Used them again to build up some Birks. Their work is absolutely stellar. With other cobblers, the soles tend to separate over time; with Nushoe, the modification just lasts.

EXCELLENT QUALITY SERVICE
I sent a pair of absolutely destroyed Finn Comfort sandals to NuShoe, and when they came back, they looked absolutely new! Stunning job. I will happily use this company in the future.

DO NOT SEND YOUR SHOES HERE!!!
Nushoe has terrible customer service. It took a month for them to send my shoes back to me and they only replaced the laces and the inserts. No polishing occurred. They did not respond to my email, which included a picture of the shoes in their same condition. They will not refund my money, but will instead only allow me to send my shoes back to them for them to work on them for another month. Unfortunately, Wells Fargo cannot dispute the claim if the vendor is willing to correct their problem, even if it takes another month. I will never use this company again. They take forever and do a terrible job.

I have Church shoes I love. Used to have their shoes rebuilt by Church but since some fashion label took them over they dropped the service but not the price of their shoes. I heard good things about Nushoe so sent the Church shoes off. Disaster. They are no longer true to size, Something involved in putting the sole on, probably the stitching, compressed the shoe so they pinch vertically. Very, very angry.

Like others, I heard some ok reviews about Nushoe, so, in January 2012 I sent my Red Wing boots off to them to get repaired. 3 weeks later, I received them back.
I immediately noticed one major thing that I thought was odd. On my boots, Red Wing style 2414, the tread on the sole from the factory is very large. They are meant to work in and around fuel products (I drive a fuel tanker). From the factory they worked fantastic. I had these boots for over 4 years prior to sending them to Nushoe. When I got them back from Nushoe the tread was exceedingly different. The best way I can describe the new tread pattern is to imagine a bunch of small rope intertwined to make a bumpy surface. Stupid me, I didn’t immediately make issue of this because I thought that maybe the rubber was a different kind that would grip the same, but with less tread — it absolutely did not. They replaced my deep soles for something that looked like it belonged on a bowling shoe.
Fast forward to August 2012… Now, as you can see in the pictures the sole is completely detaching itself from the rest of the boot, and unfortunately, this is happening on BOTH boots. Now, I am left with a pair of $ 250 boots with faulty soles, and am out $ 80.
It would be worth mentioning that I have had these boots for over 4 years. I use them in a manner in which they were designed for, and have even taken the steps to extend their life by installing the toe protectors. I do not abuse them and I have never had a single issue with them.
I gave Nushoe the opportunity to fix this problem over two weeks ago in an email requesting, simply, a refund of the money I paid to have the boots fixed. They apparently don’t care about their customers because no one ever replied. No apology, no explanation, no refund… Nothing. Now I am filing dispute with my credit card for the faulty craftsmanship they performed, and trying to help people be informed of the quality of work Nushoe performs, and the level of customer service they provide.
I also uploaded pictures of my boots, and the various issues with them. In an attempt to help people be informed, I would like to say that if anyone has any questions regarding Nushoe, please message me and I will be happy to help steer you away from Nushoe.
Nushoe is deserving of 0 stars if it was possible. Save your money and go somewhere else.
**edit** I forgot to mention that in 6 months the soles also wore down to the point that they really had no tread on them. You can see this clearly in the pictures I posted.

There’s a reason this company has an F rating from the Better Business Bureau: They do poor quality work and have extremely poor customer service. They lost my shoes and only ‘discovered’ them when I asked what was taking so long. Getting a human response to an e-​mail takes multiple efforts.
You’re better off donating your used shoes and spending the money on a new pair than you are putting your faith in this company.
Avoid them at all costs.

I heard good reviews about NuShoe’s repair quality. Sure enough, my shoes were returned in excellent condition. However, one major issue.
Paid for the full boat repair on my Ecoo City Walkers. NuShoe basically performed the renew service, not the Renew Plus I paid for. So I’m missing the travel bag, new shoe trees and set of laces.
I’ve sent a number of emails asking for help resolving the issue. No response from the company, not even an automated reply.
So I paid twice as much as I would have at a local shop and got the exact same thing. Also, the process took 3 weeks compared to a 4 day turn around at my local shoe repair guy.
So, we’ll see if a review bomb gets a reaction from nushoe.

This review is based on their mail/​online service. My husband purchased a pair of ECCO boots early November ’07 and after 6 months of wear the stitching came undone on the toe. I went into my local ECCO store where the boots were purchased and asked for the pre-​paid bag to send the boots in for a warranty check/​repair. I didn’t realize the work would be done by a third party until I received an email from Nushoe.
It took a few weeks but I got an email from Nushoe saying the boots were repaired and on their way back to us. Not only were the shoes repaired but they were also cleaned and deodorized! My husband wears these boots 5 days a week for 10+ hours a day so they were pretty ripe when I put them in the bag! Thanks Nushoe!
When I checked the website I thought their prices were a little high to recondition boots & shoes, but after seeing their work and knowing the personal value we put on our favorite shoes I’d definitely use their service in the future!