John Padilla Plumbing, Heating & Air, Inc.

This is long overdue. We had an issue with our A/​C, it wasn’t cooling. I had some guy with white gloves come out the year before and charge a considerable amount of $$$ to recharge the A/​C. 9 months later and the A/​C wasn’t cooling again. This time I contacted John Padilla Plumbing and Justin came out the next day. He was very professional and did a great job diagnosing the issue. Unlike the previous troubleshooting effort by another company, Justin was precise and not concerned with up-​selling. The price was very fair and I was 100% satisfied with the job performed.

Our heater was incorrectly installed. John came to our house, personally supervised everything. HE WAS VERY WARM AND PROFESSIONAL. I recommend his company for every friend and neighbor.

My Property management had them come out for a clogged drain. They said it needed high pressure jet cleaning. Said ok. That same day they said the pipe collapsed. Said it would cost $ 8k to dig down for the first 5ft and replace it! OMG. I asked for a better price. They said $ 6k. I shopped around and another plumber priced it at $ 5k. Said ok. When he dug, the old cast iron pipe were full with dirt up to the sink! They were jetting to China. Beware if you have old cast iron pipes! He rerouted the drain 12 ft for another $ 600. Who know how much Jpp would have charged.

I would give a star minus if I could… I had SDGE come check my furnace out New Years day… No heat for 2 weeks! He assured me that my furnace was in good working order but my circuit board was not, and needed to be replaced, shouldn’t cost much. The SDGE technician was ADAMANT, «you do not need a new furnace, don’t let anyone talk you into replacing this furnace». He would not give me a recommendation, said it would be a conflict of interest. I respect that. I went on Unilocal and looked at several company’s, read reviews, called many and ask prices for a diagnostic Inspection and went with John Paddilla, the price for that ($ 89.00) was reasonable compared to $ 150.00 from several others, and I could get a technician there Monday. A nice very young man came, did the diagnosis and confirmed the circuit panel needed to be replaced. He went outside and called to get a price for the circuit board $ 80.20 which took him 7 minutes to remove, OMG!!! My quote to REPLACE… $ 789.00 plus $ 80.00 for a circuit board! ARE YOU KIDDING ME! How is that possible? He told me I could save $ 200.00 if I became a Premier member. How do you become a Premier member I ask, «Well you pay $ 200 to become a Premier member» AHHHH So let me get this straight… I spent $ 200 to save $ 200??? Oh but here’s the nice thing, you get 2 SERVICES on your furnace for 1 year. Who needs to have their $ 780 fixed furnace serviced 2 times in one year??? «well I can come and change your filter». What the heck??? I paid the $ 89.00 service charge and ask the nice young man to leave my home. Im having my furnace fixed by a licensed H&A technician for $ 150.00 plus the cost of the circuit board!!! Seriously… I’m not an idiot… That’s just
CRAZY!

Had John Padilla Plumbing come out to repair a main line break and later re-​route supply for a new dishwasher. They’re responsive and friendly. They did have to come out on a warranty call because there was dirt in the line from the main line repair. They didn’t complain or try to get out of it. They came out, diagnosed the problem and fixed it quickly while also being professional and friendly. They also appear to use their own employees (not subcontractors). Subcontractors charge top rate, then the plumbing company charges on top of that. I don’t sense any sleeze factor in dealing with these guys.

The techs came to my complex and performed jetting on our main line and patios. They were very professional and got the job done. However, it would be great if all service people wore foot covers when they enter someone’s home. It is the difference between great customer experience and outstanding customer experience. And a 4 or 5 star rating. In the competitive world so of service providers… standing out in sometimes the difference between being using for a one time service and a lifetime customer.

John Padilla Plumbing, Heating & Air recently replaced my A/​C unit. I cannot say enough about how polite, respectful and efficient they were. From the person scheduling the visit, Victor, to the people installing the unit, Steve and Juan, to the owner himself. I highly recommend this company.

There are times when 5 Stars are simply not enough. This is one of those times.
Our nearly 10 yr old Noritz. tankless water heater began shutting off unpredictably in August 2013. Little did we know that we had been cursed with Error Codes 99 & 90 (too much heat generated). We had the unit cleaned and serviced by The Tankless Plumber. Also spent $ 1000 on revised plumbing guaranteed to fix things. The problem went away… for a short time. A repeat cleaning was given but ultimately Mr Tankless left us with cold showers.
Visits by other plumbers resulted in various estimates for replacing the unit at a cost varying between $ 2,000 — $ 6,000.
COSTCO ‘s vendor gave the absurd high estimate after a telephone call — unbelievable.
As 2014 came to an end, we had had more than enough of quick showers that required lightening speed to clean the dirty parts before the shower water turned cold. I stopped worrying about wasting water (we’re in a drought) because all my family took the shortest showers on record.
We chose Eli Jones of Essential Plumbing to make a final assessment before replacing the Noritz heater. We didn’t have a spare $ 3,000 but at this point, we were ready to bite the bullet. (Routinely posting a family member by the Tankless in the garage to reset it — 3 to 8 times per shower user was exhausting). Eli was busy with other work and referred us to John Padilla Plumbing. Eli stated his concern for fixing our problem and kept himself as the principle plumbing company on our account.
Steve from Padilla Plumbing began a logical, thoughtful assessment of our system. He examined valve filters, flow rates, water temperature, exhaust tubes, beginning in December, 2014. Said that our unit was one of the cleanest he had seen; No accumulation of dust, corrosion. The unit worked significant better but still cut off with unpredictable but less frequency. Steve offered to bring in the local Noritz rep because the only conceivable repair was replacing the still-​under-​warranty heating element. This week Steve made a final visit because something about our unit bothered him.
The wire connecting the heater to temperature sensor had been cut and reconnected with some bare wire touching the Unit’s inner casing. He remembered another unit that malfunctioned when this wire shorted or sparked under the same conditions. He respliced the wire appropriately. I began praying again to the Hot Water Gods…
Our problem has been resolved just 17 months and many cold-​interrupted showers later. Just one month after Steve began assessing the problem. He was the only plumber — out of many who saw our unit — who had this insight and experience. His professionalism as that of Victor in the office– was outstanding. Not to mention that I didn’t have to throw another $ 3 grand down the drain…
I’d give John Padilla Plumbing and Essential Plumbing 5,000 Stars if I could. Wouldn’t use anyone else. Thank you my plumbing friends!!! This review was written from within the steaming friendly confines of a hot water bath.

We used John Padilla Plumbing twice: once when buying a condo for in-​laws (they gave us a free estimate (which we used to bring the home price down) and when we purchased it they came to fix the issues) and another time to fix leaks in our two bathrooms. Second time around the plumber’s truck broke and he used another one to come to our place, it did not have a correct tool to cut the rusted part out — the owner called me personally while the plumber was still here to apologize and to reschedule. They came back another day and fixed the problem. Things like that happen and I appreciated owner calling me to apologize, especially when the second leak was not the part of the scheduled call, we only asked for it to be fixed after the plumber was already here. The scheduling with them is super easy, plumbers are professional and polite and their prices are very reasonable.

John Padilla Plumbing came in with the lowest quote of 3 bidders for a big plumbing job ($ 6000) on our house. They also did the inital inspection when we bought the place. The guys were friendly and they got a big job done in 5 days (they said 3 days at the beginning of the job but I expected it to take longer).
I took off 1 star because they cut a big hole in the dry wall behind our fridge and refused to patch it, said it wasn’t part of the job.
Anyway, overall they did a decent job and met the estimate. I had to argue on the phone a bit with them when paying. When the inital inspection was done, they said if I gave them the job the cost of the inspection ($ 350) would go towards the total bill at the end. The guy on the phone told me that was BS but then called me back and said the owner said it was OK (minus 1 star for not believing me).

Love Padilla Plumbing, Heating & Air! They were able to squeeze me in for a Air conditioning unit that stopped blowing cold air. Of course it was 95 degrees outside when it stopped working. They showed up when they said they would and diagnosed it, and another guy came back out to the house an hour later with the part and fixed it. My experience is when it is really hot out AC companies get really busy and can take a while to get a tech out there, the fact that they were able to get someone out to the house bright and early the next day and get it fixed really impressed me. I would definitely recommend this company!

I have been using and recommending John Padilla Plumbing for years. I have always been very happy with their service and pricing and will continue to recommend them.
Thank you John Padilla Plumbing!

John Padilla plumbing came to our house to fix a blocked sewer line on June 2^nd 2014. 2 days later (June 4^th), we had a MASSIVE sewage backup in our house. Today being July 24^th, 2014, our family is still at a hotel, and will be till approximately August 7^th 2014. The approximate cost when all is said and done with everything entailed, will be ($ 92,000). I would not send my dog to this company, to have his ass cleaned. Save your property. Do not call John Padilla Plumbing.

I called on the weekend and a person answered, i was shocked. He told me it would be time-​and-​a-​half for the weekend. Luckily I wasn’t in a hurry and I got an appointment scheduled for Monday afternoon. My wife took of work to wait for the 3 — 5pm time window. Nobody showed up until 6:30. The plumber was rude and I could just tell he didn’t want to be here. I told him what was wrong and didn’t bother even listening to me. He switch the hot an cold valve and told me everything would need to be replaced. 10 minutes tops — $ 95.00. Told me it would an additional $ 550 to fix the problem. I wouldn’t consider that a service call since I told him exactly what was wrong. Really Late, Really Rude, and a Real RIPOFF.

had a leaky toilet shut off valve. badly corroded. i could have done it myself. but i didn’t want to possibly break a pipe. Alex from Padilla Plumbing came by, on time and very professional. he blasted the work out in no time. less than an hour. had him also change out a leaky shower valve
was also corroded badly. he had all the parts on the truck. so no running to Home Depot. all said and done really quickly, cleaned up all the mess. Alex is a true professional, great guy.

Call Someone Else
I spoke too soon on my first review below. The current 1 star review is based solely on their heating and air conditioning side of the business. Steve came out to inspect my furnace and a/​c unit while I was in escrow to buy the house. He proclaimed them to be in good shape and only in need of some freon gas. He did not provide me a written report or I would have sued the company. My oversight in not getting it in writing. Based upon Steve’s assessment I approved my inspection of the property and closed escrow. Here comes the reason for the 1 star rating. I had to call SDG& E to turn on the gas and light pilot lights after the house was tented for termites. The SDG&E employee determined in less than 2 minutes that the furnace was a safety risk and condemned it due to a cracked fire box. I now need to completely replace the furnace. If Padilla’s had done a proper professional job I would have been able to have the seller replace the furnace before the close of escrow. Parting words of advise — (1) Always get it in writing, and (2) Don’t call John Padilla’s Plumbing, Heating and Air.

Easily found plumbers with decent numbers of reviews and stars. Most did not answer their phone calls but had answering machines or voice mail which I then hung up on. some had open dates out to a week and others charge for their estimates. I have a vacant rental that i’m losing money on everyday so I needed someone today. Talked to John who scheduled my appointment for the same morning. Alex called and came by within 2 hours to assess the entire project, he clearly gave me an itemized hourly estimate and quickly began working. I’m very satisfied with the response time, customer service, quality of work and price. Alex mentioned a few items I agree did need repair, the parts were priced well without the huge mark up.
NOTE:
«I had absolutely „NO“ upgrade sales, pressure or scare tactics to have any unnecessary work done.»
Big Ups to Alex, you have for earned my business!!!
I am confident to give them a 5 star rating.

I was very impressed with John Padilla Plumbing. Our issue is the replacement of 2 wall heaters, the vents, thermostats, etc. on an old Clairemont house. I contacted their office through their website with a description of the work that needed to be done. My inquiry was immediately addressed by a live person, not an automated return email. (I like that)
Their HVAC manager, Steve, arrived at my house, well within the provided 2 hour window, (not 4 or more) for a free inspection and quote. Steve’s years of knowledge was apparent. His information and answers to my questions were competent and easy to follow for a non-​expert, like myself. (Although I did do my research) I could tell, from experience, that this was a trustworthy, well ran operation. I can’t imagine going with any other company at this point. All of our other inspections, and quotes, left me much less comfortable. Steve had a much better plan of action for handling our project. Steve, I can’t thank you enough for your time and information.
I already had another quote scheduled, so stay tuned because I am 99% positive we will be using John Padilla Plumbing, not just because they have provided the most reasonable quote thus far. I am debating on cancelling the other quotes.
Thank for everything!!!

My home in Bay Park suffered about $ 30,000 in damage due to a jammed up toilet. The restoration company recommended John Padilla Plumbing to check out the toilet. I called and Padilla gave me a next-​day appointment.
Alex, the plumbing supervisor, was there right on time. He brought along booties to wear in the home – very thoughtful.
While I had Alex there, I also asked him to take care of a leaky bathtub fixture that i could not fix myself. Alex turned off the water line and immediately figured out the bathtub problem. He then went and searched through to plumbing supply stores to get the perfect stem replacements.
He found the toilet was blocked and couldn’t be snaked in any way. He said if I get a new toilet that he’d install it right away. He recommended Kohler between $ 100 and $ 200 – no more.
I immediately got the replacement toilet from Home Depot and called Padilla Plumbing for an installation visit. Again, next day was promised.
Alex showed up right on time and installed the new toilet in less than an hour.
The new toilet and bathtub fixtures work beautifully. Padilla is the only plumber for me in the future.
Well done!

Working with these guys was awesome! I recently purchased an investment property, and needed to get the plumbing up to code.
They went above and beyond impressing me with how educated they were. Not to mention they worked me into their schedule to help me close the property in a very small window of time.
John Padilla Plumbers are no doubt my go to plumbers for life!
I will definitely work with this company again in the future.
Thank you for helping me out of a jam!