Children’s Primary Care Medical Group

My children have been going to Dr. Hansen for 3 years now.
I would give this office 5 stars but their customer service does not match the care you receive from the nurses and doctors.
They really need to look into their customer service. Trying to contact this office is extremely frustrating. Any time I have ever called I have sat on hold for 20+ minutes. I will call and leave my phone on speaker waiting for someone to answer. What frustrates me the most is when I wait on the phone for so long just to have my call disconnected (many times it sounds like someone picks up and hangs up).
I am looking into changing my children’s primary physician because I am so frustrated with their customer service.
It’s sad because the care you receive when you finally get through customer service is great.

While I’ve heard great things about Dr. Zaguli my daughter has never seen him. It takes forever to reach anyone over the phone! I spent 24 minutes on hold before I even spoke to someone. When I politely made the lady aware of just how long i waited she flat out ignored me. A simple «I’m sorry for the wait» would have sufficed. They have zero customer service. Glad I switched my daughter to a smaller, more personal practice.

Have been coming here since 2004 for our two kids. Dr. Juarez is who we schedule their appointments with, and she is very patient with our ASD son, and has great bedside manner. She listens to your concerns and feel very comfortable with her. Dr. Madany, and Dr. Zaguli have both seen our kiddos, and are fantastic doctors as well.
If we come with an appt, usually the wait isn’t all that horrific, most of the time is reasonable, taking in to account patients that come in because they got sick unexpectedly. They usually have a movie playing in the waiting area (Nemo last few times). The front office staff could improve their customer service a bit by acknowledging more, but the 5 star review is for the pediatricians themselves.

Dr Powell is nice and does a good job. However the only reason I still come here is because my son has been going here so long. The wait time is REDICULOUS! Wait time can run anywhere from an hour to two before seeing an appointment that was scheduled over two months ago.

The only reason I’m giving this place two stars is because of Dr. Powell. Otherwise, this has been a nightmare of an experience. It all started two weeks ago when my daughter complained of s belly ache. She had mucus in her stool and constipation on and off. They never have done an x Ray just said it was constipation. You feel very rushed and the nurses are extremely rude as well as is the office staff. My daughter has started to run a fever on and off. I took her in to the office a lot trying to figure out what is going on with her. The last time, they finally diagnosed it as a sinus infection and the staff member looks at me and says oh you are back again. Really!!! What nerve. I wanted to scream at her. I have been at home with a sick baby on and off for two weeks and I get an oh you have called a lot or you are back again response. I hate being treated as a neurotic mom. I am a new mom with little help here. I don’t have medical training and worry when my child is sick as she rarely gets I’ll. I’m learning and to be treated this way is absurd. The worst part is that they didn’t even draw blood or do a culture from her throat to rule out anything else other than a sinus infection. They hurried me out giving me a pamphlet for a walk in clinic. Why would I want to go to a walk in clinic? How impersonal. This place just isn’t working for me. Their facility is ghetto looking and the staff is rude rude rude. I want the best care for my daughter and after today, I will be changing pediatricians to one I can trust and one that actually does follow up calls. This place is nothing more than a medical factory moving from patient to patient without taking the time to get to know their little patients and seriously placing their health to the side. I hate this place. Please think twice before taking your child here. I wish I had researched more.

Today I went early to our appointment. It took the office over an hour and a half to verify my very standard cobra insurance, which by the way I told them I had a week before visiting the office. Once my insurance was finally verified they sent me away because the Nurse Practitioner said it took them too long to verify my issuance and she could no longer see my kids because of her over-​booked schedule. This office’s lack of competency has caused my kids not to have their check-​ups before school starts.
I made my appointment over three months ago, verified my issuance twice before visiting the office, told them my about my issuance a week before visiting the office, showed up early, waited over an hour and a half and never saw a doctor or nurse. They rescheduled me for a different office on a day my child has school and I have to work.
I love my Doctor at this office, I interviewed her while I was pregnant with my first child over 7 years ago. I’m sad I won’t see her again. I cannot go back to this office because the rest of the staff is so bad.
Over the years I have waited hours and hours, while they «improved» their systems. I was so patient. If you have ever waited in a waiting room with three children you will understand the pain and suffering that I endured because I love my kids’ doctor.
DO NOT GO TO THIS OFFICE. IF YOU ARE A DOCTOR AT THIS OFFICE LEAVE AND WORK SOMEWHERE WITH BETTER STAFF.

Suite112
My son and I went here this morning after a long night of restless coughing and tossing. I got up to have him seen this morning. The hours for sick call were not posted and so I tried the door it was open, this was around 7:15 am. I walk in say excuse me to three women walking around. The first thing she said was oh you left the door unlocked, to her co worker. I then asked about the hours, she continued to talk to the colleague about the door being left unlocked. Obviously I am standing here in need of assistance as I feel ever more irritated by the second, I walk out into the hallway where she finally tells me the hours and points to the offices second entrance. Ok, I’m irritated at this point. I sit and wait in the hall.
7:28 and the doors closed and they know I am waiting In the hall, (I mean they practically escorted me out,) another parent walks up and straight into the office. They know Im out here they didn’t invite me in tell me the door was open, they let me sit in the hallway, ok. Strike 2.
I’m exhausted I fill out the check in paper. I mistakenly and purely out of exhaustion used my name in the patients spot. This chick tells me to make sure I put my sons name next time. My reply will do, if there is a next time. Obviously it was a simple correction but the way she said it… Ughhhh. Keept my cool it’s about my son being seen.
The doctor, doctor Hansen. He was the sweetest and one of the most caring doctors. I felt instantly relaxed. He took good care of my baby, taking his time to talk to him and explain anything he needed to to me. Love Love Love him. I appreciate his ethic, but his staff… hmm not sure. There was a sweet women in the check out area not sure of her name long straight hair older and heavy set. She gave me the name of a dentist they use in referrals, to her id also say thank you. As far as the first 2 women I met. Smh you should think about a career change. That’s just my opinion. Have a nice day.

Love Dr. Madany! I’m very picky about doctors when it comes to who my son sees. He is always on time and is polite and answers questions without trying to rush you out of the door. Wish we didn’t have to pay for parking though…

We love Dr. Madany and Bernie!

Not a fan of this particular office. The location in Eastlake (Chula Vista) is SO MUCH better. The only reason we went to this one is due to relocation. The front desk staff are great over the phone, but just «okay» in person. The medical assistants are a hit and miss as far as personable. Dr. Powell is great! She was very warm and welcoming. Dr. Martinez-​Andree is knowledgable, BUT overstepped the boundaries when it came to disciplining our child and virtually insulting me and my husband. Our son is 2, and therefore, no matter how well we have the situation controlled, on occasion, there will be outbursts. She had the nerve to insinute that my husband and I DON’T do anything to keep our son in line and that is NOT true. She had no reason (other to examine him) than to place her hands on my son. I don’t mean she spanked him, I mean, she literally picked him up placing my son in husband’s lap or my lap, FOR NO REASON. She is basically the last straw for me to return to this location. I would rather commute to the other office, where EVERYONE is friendly, personable, and PROFESSIONAL.

We’re satisfied with the doctors we’ve seen at the Children’s Way office but who we really like is Jessica, their nurse, she’s is amazing when giving shots and is very caring.

The WORST doctors office ever. The wait times are horrible and the staff is rude and not helpful. This is our last visit here and we will NEVER come back. And hour an a half wait time is beyond ludicrous!!!

1^st of all I would like to state that many of the reviewers were commenting about different locations/​offices other than the one listed for the review. This is for the Suite #112 location not the #300 or any other location. I know this because of many of the Dr’s names listed do not work at this location and never have.
My family has been going to this office for almost 10 yrs now. We see Dr. Hansen who is absolutely wonderful. He is kind and very willing to explain any questions you may have. He never makes you feel as if you are just another patient he needs to get through. He’s very willing to send you to a specialist if he deems it necessary or if you ask for one.
He doesn’t have an over-​inflated ego which seems to be rampant with many pediatricians these days. There is a waiting time. I’m not going and try to pretend that there isn’t. What most people need to realize is that most GREAT Dr’s do have a wait time because they are in such high demand. As for Dr Hansen, he’s worth the wait.
There are two rooms for your children to wait to the Dr in. One for sick children and one for well children who are there for routine visits/​physicals. I haven’t had a problem with too many parents bringing sick children into the well child room. That is not the fault of the Dr’s office. That responsibility should rely solely on the backs of the parents who knowingly make a well child visit for their sick child trying to get seen sooner. They have recently remodeled the waiting rooms giving patients a lot more room to sit while waiting and almost always have a child appropriate video playing on the TV above. If it’s not turned on yet all you have to do is ask and they’ll turn it on. No big deal.
My children are completely up to date on all of their shots and records without any problems and have even reminded me when one is coming up soon so that we don’t miss it.
My oldest son has autism and my preschooler does not so I have seen that he does not give special preference to children for any reason. Every child is treated with the kindness and respect that every parent should expect for the medical provider of their children.
I only wish that many of the reviewers had actually bothered to look at the address of this particular location before posting incorrect statements about this particular office. If you can’t find the location that you are looking for than create a page for the office that you are upset about. Please don’t sully the reputation for a perfectly good office that I would highly recommend to any parent looking for a great pediatrician.

We take our twins to Regents. It’s convenient and there is plenty of parking. They validate but only up to an hour I think — which usually suffices. I’m very happy with this practice. They can always fit a sick child in, calls are returned promptly, the front desk staff is pleasant. I usually don’t have to wait long. We see Doctor Roberts. I would recommend him to anyone. He is friendly, helpful and doesn’t rush the visit.

Never had any problems here!

This review is for Dr. Hansen. I found Dr. Hansen through a referral when my children were both diagnosed with autism and taking speech therapy through Sharp Hospital’s award winning and critically renowned early intervention program, and we have spent the last 8 years under his care. In those early days I was paranoid that life would suck, given the grim news, however, Dr. Hansen’s affable and reassuring bedside manner, coupled with his patience in answering all our questions as well as being one of the more experienced doctors in his field helped us to cope with and manage the diagnoses.
I am going to miss him when my kids turn 18 and they have to find a general practitioner. Dr. Hansen is the best pediatrician I’ve worked with, and as a medical assistant who has worked with several doctors in my lifetime, I know the good ones from the lousy ones.
Having said that, I can’t speak for the other providers in the group. One time Dr. Hansen was not available for a sick visit and we dealt with the Nurse Practitioner, who was competent but it wasn’t the same. The medical assistants are all friendly, the front staff is nice, but as some people mentioned below the wait times can be really horrible.
I always feel the wait is worth it to see Dr. Hansen, and he’s in demand so I can understand why sometimes there’s a delay (he’s not the type to just kick you out the door after 15 minutes if the appointment is going to take longer, he’ll make sure that he’s taken care of you) and another thing I really like about him is that if the issue is above his head, he’s not too ashamed to say that he needs to refer you to a specialist. My kids’ prior pediatrician had a huge ego and hubris so thick that he said there wasn’t anything in medicine and kids that he couldn’t handle. I didn’t agree which is why we’re with CPCMG.
The phone system is terrible as well, as stated below, but if you push the buttons to get to a live person, then I haven’t had any problems getting what I needed through that route.

Wonderful place, i have been coming for almost 17 years… OIY!
easy parking.
And McDonald’s next door!

I like our doctor, hate this practice.
The cons:
–LONG wait times in waiting room, in treatment room, on phone
-«Talk to a nurse» line never picks up, just rings and rings
–Pay $ 3 for parking
–Dr. Zaguli. He was extremely unprofessional with us, taking a personal call in the middle of our appointment, not treating us courteously in general.
–Not a kid-​friendly waiting room
–Not helpful: they don’t write anything down for you and don’t give you any information about when your child’s next appointment or vaccination should be. They don’t always call back when you call.
The pros:
–Dr. Madani. He is very nice, introduced himself to me (unlike Dr. Zaguli), and he was very sweet with both of my daughters. He can get a little flustered when the office is busy… and it is ALWAYS busy.
I don’t want to change pediatricians because I really DO like Dr. Madany (and because of the pain of having to transfer records and learn the ins and outs of a new practice) but I’m losing my patience with this place.
I would have given it one star, but they get an extra star just for having Dr. Madany there.

I visit the El Cajon office off of Prescott and Chase, but it really doesn’t matter where the office is — I HATE THIS PLACE!!! It is always over-​crowded and they NEVER run on time. I understand that you’re dealing with young kids and time needs to be flexible, but don’t tell me to come to an appointment at 3:00pm and then not call my name until 3:45pm. Visiting the doctor at this office, or should I say nurse practitioner because getting an appointment with your regular physician is nearly impossible, has never taken me less than two hours! I had taken my daughter there since birth and when my son was born, I was forced to take him there as well — against my will.
When my insurance finally changed, I went to a different pediatrician for care. I took my daughter to the new physician prior to her starting Kindergarten — one NOT in the Children’s network — where her new doctor asked if we were really that far behind on immunizations. She asked me to take my daughter’s shot record back to Children’s Primary Medical Group to have them update her record before they gave her the necessary shots to start school. I took the record back to CPCMG and they told me that her record was current with what they had on her charts. Here I am thinking what a horrible mother I am for not taking my kid to get shots when she needed them and that she was going to have to get ten shots before starting school! My new doctor was not convinced that my daughter was missing all of these shots, so she requested the medical records from CPCMG. Come to find out, she had actually had all of her shots needed and they failed to document 10 immunizations!!! My poor baby would’ve gotten unnecessary shots because of those idiots at CPCMG! I was appalled.
When my son was born, we discovered he had jaundice at his weight check and I didn’t feel that Dr. Friedman explained what jaundice was or what the process was to get rid of it. In fact, when we went to see her for the check, we waited almost an hour before we saw her, and when she saw him, she said «He looks yellow, what do you think?» What do I think? I think you should be telling me why he would be yellow, or how we treat his yellowness! She sent us to the lab for tests and told me she would call me with the results. When she called, her screaming kid in the background made it difficult to hear or understand. I thought it was unprofessional, especially because I was so concerned about my own kid.
I could go on and on about how much I despise this place, but I’ll save you the time and energy — DON’T GO THERE!

I officially hate this place…
We hesitated to take my daughter back here after the past bad experiences we have had but we thought we would give it one last shot. I made her appointment for her immunization shots for 10:15 with the nurse practitioner. Making an appointment with the original doctor we choose had come to be impossible, we had only seen her once out of our 5 visits. So we show up 5 minutes late for our 10:15 appointment to a jam packed full lobby of snot nosed kids (we were on the healthy side!). We waited for about 45 minutes then were called into the room to wait another 20 minutes. My husband and I debated on leaving and letting them keep our copay and possibly bill us even though we hadn’t been helped. Right as I was about to walk out the nurse came in to help us. She was in for about 5 minutes for vitals then left us for another 10 minutes. In the end we were there for about 2.5 hours for shots and the nurse practitioner who talked to us like we were 5 and incompetent never got back to us with the answers to some of the questions we had. We came out to an empty office where everyone was on lunch and had to hunt down the answers to our questions and prescription they forgot to give us. Ridiculous… we will not be back!