Charles Chia-Lin Liu, DO

I’ve been seeing Dr Liu for at least 5 years. I feel very comfortable in his care. He genuinely listens and considers all options. I’ve had a little wait to see him on a few occasions, but understand because he has taken a good amount of time to address all my needs at certain appointments also. In the years that I’ve seen him, I’ve never had any problems and would recommend his care to any friends or anyone for that matter.

The doctor is good, the office staff is rude and awful. Payment policy breaks Tricare rules.
While there were many incidents of the office staff being rude or indifferent, Dr. Liu was so good that it was almost worth it. However the last visit will actually be the last ever.
My wife was in an automobile accident, and wanted care from Dr. Liu. His office staff said that regardless of the fact we have Tricare, she would have to pay cash in advance to be seen. The reason given was some trouble they had in the past getting reimbursed for automobile accidents from Tricare. Upon later inquiring about this policy, and asking them to just file the claim with Tricare like usual, they refused. The demand for cash payment persisted.
I called Tricare to see that the real policy was, and learned that network doctors are not allowed to demand cash payments and/​or to refuse to file claims. When presented with this information, the receptionist rudely cut off the conversation, and made it clear that it was «cash or no care».
Later, someone else at the office called back to say they would make an exception to their policy and file the claim with Tricare etc. But this was too late, they lost a patient, and I am filing a grievance with Tricare.

Happened to need to do my medical exam and found Dr Chia. I was a bit hesitated to go there because of the reviews here but I had to get it done ASAP and Dr Chia could get me in earliest. Receptionist was super friendly and helpful. It took almost 40 mins before I could see the Dr and I asked the nurse what happened. It turned out to be the patient ahead of me had some issue and requested to have some shots. Dr Chia disagreed and took time to explain to him and it was why I had to wait for a while. I have to give credits to Dr Chia for his patience with his patients. He still made sure I am all being taken care of instead of rushing me and trying to make up the wait time. He is very caring and attentive. Recommended!

Dr. Liu is very nice but the reception is completely clueless. Expect at least an hour wait before the reception even talks to you!

please be careful when you walked into this clinic. They overcharged patient a lot. My Husband walked into this clinic to take a blood test for high LDL test. After one visit, we received $ 1508 of lab exam on Dec. 2014 and $ 1289 on Feb. 2015 in two different labs for those tests. That’s quite a lot to us.

I wouldn’t recommend the office of Dr. Liu. The doctor himself was very nice, but the receptionist wasn’t helpful at all. I needed her to fax a referral over to a specialist and after calling for 2 days in a row, she said she wasn’t sure when she would be able to fax it over. I explained how the doctor said I should see a specialist ASAP and this referral was needed but it seemed like she could care less. Additionally, not having call waiting in 2014 is crazy to me. I had to redial their number 23 times to get through, and then was told she wasn’t sure when she could send the fax. Again-​the doctor was nice, but the office needs help.

Dr Liu is the best. He spends time with you and only orders the tests needed. He is holistic in his approach. And he will tell you what to do to become Apr stay healthy. He is very much like Dr Oz