Cascade Cleaners

After several years of taking in clothes when they needed special care or were expensive items, I brought them a lovely silk blouse for cleaning, pointing out the spot on the front that needed special attention, plus the fact that it was silk. I learned long before to drop any expectation of a friendly attitude. However, when the shirt was returned to me as clean, and I paid what was requested, I lifted the plastic to look at the area of concern. I was shocked to find it much worse! I was willing to settle for the return of my money, but they refused any responsibility for doing totally unsatisfactory work. It became obvious that I was getting nowhere fast. Finally I had to leave — wasted time, wasted money, ruined blouse, never returning to Cascade.

Been going there 20 years. great people, great service! There’s never been any language barrier; the younger staff are native English speakers. Can’t understand the negative reviews; are you sure you’re even talking about the same place I am? (the one in the photo)

This is a great to get your clothes dry cleaned. I’ve been coming here for years and I wish I would have written about this sooner. It’s quick, cheap, and easy. Bring you clothes and try it out. Until next time

I brought in a Marine Corps teddy bear in Dress Blues cuz the top of the white cap got dirty — the young girl said they couldn’t do it; I said I only needed the white top of the cap cleaned, not any other part of the bear, and asked what the specific problem was — she didn’t, or couldn’t, or wouldn’t say. I asked very nicely if there wasn’t something they could do, cuz the bear was gift from my nephew the day he graduated from MCRD. Now it was all I had left of him cuz he was killed in Afghanistan. I was very patient cuz English obviously isn’t her first language, and it isn’t mine either. She said «NO» — I asked if I could speak to someone who’s been cleaning clothes longer than she has, or the manager — she said «You don’t need speak to manager — other people here — you go NOW!»
I was completely blown away, and stunned. No compassion, empathy or sympathy. I don’t know if she thinks it’s fun to spit on vets & their families, and I’m never going to find out because I’ll wash my own clothes in a bucket before I ever go back to them, or before I ever recommend them to anyone. That girl has the manners of a gangster, & it says a lot about the business that the manager let her have a front counter job dealing with customers.
Apparently Unilocal doesn’t allow us to give no stars.

Dropped off a shirt on Thursday, I needed it by Friday. They did a rush job and the shirt was done early and done right. I paid on Thursday when I dropped it off, unfortunately the lady didn’t write on the ticket that I had paid. When I came to pick up the guy that gave me my shirt wanted me to pay again. Needless to say I did because I need that shirt for a wedding. But I will not go back again because of these shenanigans. So much for supporting local businesses

I used to come here all the time for my dry cleaner needs but when I moved to PB it was too far for me to go to. I tried a new dry cleaner right next to my house that I used a few times and that’s when I realized the drive was worth it.
Every time I come in I am always greeted with a friendly welcome and they even remember my name and info which makes things go faster as well. They are so friendly and I believe it is a family run business. The prices are very reasonable and they are always accommodating for my special requests or time constraints.
I would recommend Cascade Cleaners to anyone looking for a permanent place to get your clothes properly taken care and have an overall great experience doing it.

I was offended and disappointed at the customer service.
They lost my dress and acted as if I was lying about it!!!
When I went to pickup my order 8 garments, I noticed a long red dress that was not mine. At the counter, I removed the dress from the plastic covering and told the worker (he said his name was Tri) the dress was not mine. While it was a nice dress, it was not MY dress! The dress that I gave them was not included. Tri’s response was that they’ve been in business 20 years and never had that type of mistake. He acted as if I was wrong. Really, I don’t know my own dress!
Well, I am very easy-​going and do not offend easily. But, I was very unhappy with their attitude and lack of customer service. Oh yeah, and I still don’t have my dress!

I feel bad for businesses like this where people only really come on here to complain. That is normal of any service type business. Its a dry cleaners and people expect them to get horrible stains out of clothes and then blame them for their mess when they cant get it out. Anyway, they are family run business working their butts off and i appreciate their hard work. My clothes always come out looking great because I TAKE CARE OF MY CLOTHES. i dont go to them for miracle working dry cleaning and stain removal! support local business and give them a shot!

I usually don’t dry clean my clothes, but my boyfriend does regularly. One morning, I noticed that my bf had forgotten to drop off his clothes at the cleaners. So, the nice gf that I am, I decided to take it in for him. When I got to the cleaners, I took the clothes out of the bag and realized my bf had put one of my work shirts in there by mistake. Instead of taking it back home dirty, I decided to leave it there with the rest of his stuff. A week past and I happened to be in the area, so went to go pick up the clothes on ²⁄₁₄. They all went straight into our closet. On 2/​16, I went to look for my shirt and realized that they gave me someone else’s very nice woman’s shirt and my shirt was no where to be found. On 2/​17, I called the cleaners in the morning, with the intent to return that shirt, but got the worst customer service ever.
First call, a woman answered. I explained the story. She proceeded to tell me that they use a ticket system and the ticket system always works and then hangs up on me.
I call back perturbed. The older man answers the phone and asked if I checked the clothes to before leaving the store. I told him I did not. Then he proceeded to tell me that I should have done that to avoid this issue. He then told me to look under my bf shirts to make sure it’s there, because he knows it would be there. No, it’s not there. At this point I am extremely annoyed as he made every attempt to make me feel like it was my fault that they lost my shirt. I gave them my number and he said he would check. He calls back to tell me it is probably in my closet somewhere. I asked him to tell me why I had someone else’s shirt then? What about this mystery shirt? What is he going to do when this person tells him that she too is missing a shirt? He has the nerve to ask me to bring in the shirt.
Ummmm…no…you are not getting that shirt back. Find my shirt! Or, admit that you lost my shirt and apologize. That would have worked too.
Sorry to the lady whose shirt I now have.

If you have any flaw or disability and you want to be put down, looked down upon, or hear the most unkind insults imaginable, then frequent this dry cleaner. Although the owner can hardly speak English, he’s fairly good with the one liners, and doesn’t hesitate to slam you if given an opportunity. I went in several times, only to have him point out I was overweight at almost every turn. Who needs to pay for that? Is having your clothes cleaned and pressed really worth it? I suggest you stay far, far away from this establishment.

Horrible service. Took my military uniforms there to get something sewn on which was not that difficult, even gave them my old uniform as an example. They did it completely wrong and didn’t even let me know that they couldn’t make it look the way I wanted. So ended up paying for alterations that I am just going to rip off. They said once I get a replacement to just bring it back, but at this point I don’t even have faith in them to do it right the second time.

I don’t often write reviews but figured if I could save someone some time I’d take the effort. I’ve been here 3 times as it’s the closest cleaner to my new place. First time the girl at the counter was a bit rude and unfriendly when I dropped off my clothes but I chalked it up to a bad day. Second time no problems, older gentleman was nice and polite. However when I picked up my items this time one item didn’t smell like it had been cleaned at all. I took it back and the guy who helped me acted like I was crazy and/​or lying, gave me the third degree about when I picked it up and said there was nothing they could do. I value good customer service and if I can’t get that 2 out of the 3 times I’ve been somewhere then the overall low reviews must be right. I will not be going back.

My boyfriend took three pairs of pants here; 2 for zipper repair and 1 to sew a button on. They told him it would take a week. No worries. He came back to pick them up that following Friday and they told him «due to the threading on the pants, if they fixed the zipper then the thread would look „silly“ because it was different than the „thicker thread“ the original pants had». So, they couldn’t fix the pants and didn’t even call to let us know. We waited a week for nothing and these were actually 2 pairs of my FAVORITE pants so I was hardly waiting to have them back. To make matters worse, they didn’t even sew the button on my boyfriend’s jeans because they «didn’t know if we wanted it done still since they couldn’t do the others».
I ended up finding Kim Do Dung off El Cajon Blvd and she told us it wouldn’t be a problem at all to do the pants and they would be done Monday (we brought them Friday afternoon) and it would even be $ 2 cheaper per pair! Monday came and they were done and looked perfect. You couldn’t even tell!
This place just didn’t seem educated on how to do a zipper repair by hiding the new seam, although it specializes more in dry cleaning which I get, it seems it should still be common knowledge if you advertise that service.
I would’ve at the VERY least expected a phone call from them right away when they realized they couldn’t do it, or even when they were first dropped off. That just seems like common courtesy.

I went in the establishment the first time because I just bought my house in the Rolando area. This one associate gave me the worst attitude and basically was questioning me about why I want my laundry ready sooner than later. I went there a second time and same guy was basically asking me a million questions basically giving me a lecture on dry cleaning vs getting my clothes laundry. He then told me (probably out of spite) that he cant get my clothes done till the next 5 days. I left and went back to my old laundry place in mission hills (mission valley cleaners, who ive been dealing with for 4 years) and they gave me pleasant service and told me they will have my clothes ready for me when i needed it by.
I WILL NEVER TAKE MY BUSINESS TO CASCADE CLEANERS AGAIN. And I will ensure any professional I know also gets the word. TERRIBLE CUSTOMER SERVICE, professionals are burden with a lot of stress and no one needs that just to go get their laundry done.

Reliable place. Reasonable prices. They also do sewing and mending and they do a damn good job. Took an old white down comforter in there it was all yellowed and I got it back white and clean and awesome so now I love them. My grandma’s been going there forever and now I go there.

I can’t say enough good things about this place! They completely helped me out when I got pen ALLLLL over my boyfriends down comforter. I thought I was doomed. I brought it in and not only did they understand completely, but they promised they’d do everything they could to get it out. The best part (besides them working a miracle and cleaning it COMPLETELY!!!) was that they only charged me $ 19 :)
I highly recommend!

One thing that really upset me about this place is on multiple occasions I would show up when they open (7AM) and no one would be there. I’m on my way to work I need my cloths! I had actually waited around a few time and had someone open up the shop 15 to 30 minutes late.
I like the quality of this place but not reliable enough for me. I had to change cleaners.

This is the only place I go to for my dry cleaning. The service is super fast and the staff is alway friendly, especially that cute girl who works in the front. Everytime I come here, my items come back as if they’re brand new. It’s convienently located near the SDSU area, and the prices are unbeatable.

Attn: Cascade
Why are all my collars dilapidated? Why does it look like you collaborated with Doc Brown and took my shirts in the Delorean back to ancient Egypt and baked my buttons in a 1,000 year-​old drought-​plagued sun? They are now dry, brittle, and deteriorating.
Do I look like a cobbler? How am I going to find matchy-​matchy buttons and fix all my flux-​compacitored shirts? Honestly, look me in the eyes and ask me if I like to cobble! See, you can’t do it.
I do not understand how some places stay in business. If I have a donut shop, I will make some fricken good donuts. If I have a sushi joint (and I will one day!) I will make some ree-​dic-​you-​lous sushi. Dry cleaners… laundering and pressing a shirt is as basic as gets.
Perhaps I’m just off… your name is Dry Cleaners, and yes… my shirt is definitely «drier» and somewhat «cleaner.»
Give me a refund or find me a cobbler. I also accept peach cobblers, but I only eat it à la mode.
:D

Convenient location but communication less than desirable, very blunt, and borderline rude.
Brought dress shirts for laundering, price is $ 1.50 per shirt. Requested extra starch, reply was «no». When went back to pick up shirts there was a stain on the cuff of one shirt that looked like a rust stain, brought it to their attention and the response that no spot cleaning for laundered shirts one must opt for dry clean $ 2.25 per shirt for spot cleaning. Which had nothing to do with the what was being pointed out, which was a stain on the cuff on that appeared to be rust and was not a pre-​existing stain.
Personally think this is some sort of scam to persuade customers to opt for the higher rate for dry cleaning.
In any event, there are plenty of cleaners that do spot clean laundered men’s dress shirts and will provide extra starch and good friendly customer service.