Big Shot

Came here to order a 1911 ironsight and gunsmith work. I paid $ 65 for the sights and $ 80 for the gun smithing. The order took 3 weeks just for the ironsight to come in. I didn’t mind the wait but they said that they would call me when it came in. Never received a call, I had to call them to check. After they said they had it, I brought in my slide for them to do the work. Keep in mind I paid for the sight and gunsmith prior to anything. After I dropped of my slide they said it would be done by Friday and I would get a call. Friday comes along, no call was received and I went into the store. I was told that nothing has been done with the slide and it would take another week. They promised they would call me this time. Friday comes in again and still no work has been done. A total of 5 weeks of my time was wasted here. I would not recommend this place to anyone. I went to gunfighter tactical on miramar the next day, they did everything in an hour and on top of that they only charged $ 35.

This is my second time that I acquired a fire arm from them and I am very pleased with both transaction, my most recent purchase was at the gun show at Delmar. Their price on the pistol that I was looking at was the lowest that Ive seen in town, so naturally I had to get it! Their customer service is good as far as I can tell, the only con I have is if you are trying to contact them during peak hours you may not be able to contact them. Understandable, they do have to run a business and attend to customers in store. I’m not knocking a star for that.

I was helped immediately soon as I set foot in the door and its a welcoming place and you feel the connection quickly and its not another place to just buy firearms but to gain knowledge and whats best for you and not just selling the product.

I guess people had a good experience. They have 4 stars. However I have only been abused by at&t more then this place. Make a long story short. I ordered a 200.00 hi point. There said they would have it in 60 days. 120 days later I called and they told me it’s on back order and they will keep my hundred dollars. I think they are going bankruptcy. So they tell me the store closed in fountain valley. Now these cheap, greedy, idiots tell me to drive 180 miles. 180 miles for a 200.00 hi point. Then after 5 months I cancel the order. They have the odasity to strong arm me for 30.00 cancel fee. Its like put down the pipe guys. What are u sooooo ignorant you would think someone would drive 180 miles for a HI Point. I’ll say again 180 miles for a cheap pathetic Hi Point.

This was my first experience with Big Shot, and I see no reason I’ll be returning to them for any services whatsoever. I buy and sell a lot of guns, and was looking to sell my firearm to replace it with another. Tyler gave me a value on my firearm, but wanted to shop around. I decided I would choose them to sell it to, so I called Tyler back. He said he would he stepping out to lunch around noon, and I said I’d be in that afternoon, say 3 or so. I show up and Tyler is gone, I am then told no one is able to assist me, and I’d have to come back later. I returned the next day, and talked to Mike who is very nice and helpful. He called Tyler for a question on the DROS, and I’d have to come back around lunch to sort it out. Mike called me back, and informed me because of a new shipment they would not be able to purchase my firearm for the appraised value. I value people’s word, but they rubbed me the wrong way. I was promised a value, and returned TWICE to wrap it up. After this absolute waste of time, I never want to deal with these guys again. Go to turners, or anyone else who is honest.

Writing this long overdue review because I much prefer to let time and multiple transactions make sure a review is free of emotions, consistent, and unbiased.
Location: Thank goodness there was a sign spinner – this was the first time I found out about them. When the sign spinner caught my eye, I made sure to make a U-​turn and find it. When I got there I was impressed. The store was huge with plenty of space. Very clean, well lit. Has a good energy to it.
Service: THE BEST!!! Ive been to my fair share of gun stores and vendors at Gun Shows. The guys here are very friendly, have smiles, and very enthusiastic. I noticed how they are helpful especially to newbies getting into the sport.
Selection: Pretty good selection for rifles, handguns, and shotguns. I have seen places with bigger selections but sometimes the other places I went to had the same amount of handguns that only LEOs can get. Maybe that particular store is known to LEOs to get the unobtainium guns that us mere civilians can’t get? Maybe they are trying to help with recruitment to become an LEO implying the benefit of being a LEO is getting to buy cool unobtanium guns?
Accessory selection is decent. Lots of Magpul and Oakley stuff there.
They have gunsmiths available but I haven’t had the need to use them. If I come upon an in issue where I need help, they will be my go-​to. When I purchased my first handgun from them they told me that if I wanted to have a trigger job done on it they would do it. They quoted me $ 65.00 for labor plus cost of parts.
Noticed someone purchasing their first handgun and the salesman gave advice only when it was needed – unlike many places where they give unwanted or unsolicited advice. The most recent one was when someone was taking delivery of a handgun and they needed to lock the slide. The customer pointed the muzzle to himself. The salesman recommended a safer way to lock the slide.
I’ve interacted with many of the employees and they are all great. Props to Josh and Mike. Josh was the one that helped me with my first handgun purchase and was very knowledgeable and honest. He heard my concerns and things I wanted in a handgun. He also let me hold, dry fire, rack, etc handguns that might interest me. I’m glad he did because I had a strong feeling I was going to like the Glock, but found out that there are other guns I much prefer!
Can’t say enough how awesome this shop is. This is my go-​to place.

These guys are the best. They help me with all my questions. Help me with issues with my rifle without even charging me. They give military discounts and they are all friendly! No cool guy gun scene attitude here.

One of the best things about walking in to Big Shot is the fact it is clean, professional, expertly designed so that you can see everything in its place and easy to find. The gun displays are exceptional and make looking for a gun easy and pleasurable. All the merchandise is new with no dust on anything like most shops. They take care of their store. I have purchased several guns from here, including a Sig Sauer, a couple of Glocks and my MK107. I have received nothing but expert customer service. I love how they are so detailed with their paperwork and explain everything to you. Mike Cerda has go to be one of the nicest guys and very knowledgeable about all things. Never once as a woman when I go in there do I feel marginalized, like I do at most gun shops. I love the fact Mike’s sister works there and is great. I highly recommend coming to Big Shot for your first gun or even your latest gun. Pricing is fantastic as well. I will be baaaaaaaack!

Locaton: I first found out about Big shot when I used to go to Black House gym next door. Back then, I wasn’t into the firearm hobby yet. But once I was, I made sure to pay them a visit. They are right on Miramar Rd by the pyramid.
Service: The customer service is really good here. The guys always greet people coming in and are always very friendly. Some places, workers act like know-​it-​alls, here, they want to help you out.
Selection: They have a huge selection of guns, from rifles to handguns. They also have a lot of the higher end rifles rifle brands like Colt, KAC, LMT. If you’re building your own, they also have a good selection of AR parts in stock.
Store: The place itself is huge, one of the bigger gun stores around. Lots of shelves and display cases. Besides firearms, they also have a big selection of items for the archery enthusiasts.
Gunsmithing: If you need work done on your firearms, they can also take care of you here.
Overall: Great service, nice inventory, good selection of everything.

I love this place. Every time I go here they are helpful, answer my question and get the job done quickly. Recently I had a free installation coupon on a rail at another known shop near by (wont mention any names). they told me after a week it was finished and when I went to pick it up, nothing was done with the rifle, it was exactly the same as I brought it in. I took it to Big Shot and Josh got it done in 30 minutes. I highly recommend this place. This is where I’m going to shop for my parts from now on!

To think I don’t often write reviews… only when it extremely vexes me.
I think most of the folks there mean well, but as a team I would recommend that they follow up better.
I was a new customer, that upon the excitement of seeing them open a New Store in the ORANGE COUNTY area, decided on a spur of a moment purchase of a new pistol to give them some business.
Through my work I have a high cap mag permit, but they were in the dark as to whether or not to allow me to have the high cap mags (for my new pistol). Owner Mike decided it was a no go, but I have since found that I AM allowed to keep my mags as long as my high cap permit is in good record.
THAT’s OK… I thought, didn’t want to make a big fuss, however, they were to provide me with blocked mags upon the completion of my waiting period.
It comes to pass that after a 10 day waiting period and 2 more weeks hence… they have not made it a priority to contact me as to my promised mags. I have called and visited the store 3 times, talking to Chris, Kurt, etc.etc. Have left my number and NO UPDATES (I do check my answering machine guys…)
So… I have a pistol sitting in my safe like a paper weight, due to the service being provided by this company.
I feel let down as a new customer to be treated this way. Needless to say. I will update as to how long it will take for them to remedy the situation.
I write this review in frustration, being that I am signed up for a course where I was looking forward to using my new pistol.
I hope they will make me whole in time for my new year’s endeavor.

I bought two AR-​15 lowers from these guy’s. I paid my full amount and completed the DROS paperwork. 10 days later I returned to pickup my lowers only to find that they had sold my lowers and didn’t have anymore in stock!
They are friendly folks hence the 2 Star and not 1 Star

Found Mike and Team Big Shot at the gun show. Mike was amazing, super helpful, and has the highest quality gear and guns.
He had a great display and was able to show me some really cool stuff and I made a purchase right there. I had never been in the store till I had to finish the paperwork.
I went in and it was unlike most gun shops and I was pleasantly surprised. It was well light, not crammed full of stuff and everyone was friendly. What I like is that they take the time to really show you all the good stuff and answer all questions. This is the first of many purchase I will be making here! It’s my new shop and Mikes my go to when looking for my next gun. Highly recommend.

It is, with a heavy heart, that I am going to downgrade my review.
I have since relocated from California, but wanted to continue buying AR parts through Big Shot because they have always been great guys. I tried to order online via their sales email account listed on their website — I did get an initial response, but absolutely no follow up. I should have taken this as a sign, but I thought, its not a big deal, I was scheduled to be in San Diego for my birthday in early August so I stopped by the shop.
In the shop, everyone apologized, including both owners, and said they would remedy the mistake. I put a 50% deposit on the parts that needed to be ordered, and bought some more awesome toys as well.
Fast forward a couple weeks (end of August), I emailed the supervisor David directly to ask about my order. He sent a rather hastily iPhoned email back saying not everything was received yet, and I asked when I could expect the rest of the parts. Radio silence.
On Sept 30, I have emailed David and cc’ed one of the owners directly asking what the status of my order is. I still have not received an answer, five days later. Nothing. Not even a hasty iPhone acknowledgement.
I don’t really want to have to fly down to San Diego to physically show at the store to demand my answers, but god*mmit, I refuse to have paid for a whole lot of nothing. I don’t know what is going on, if they’ve closed shop or something, but I would definitely like to know what is going on.
Needless to say, even though I have purchased multiple firearms (see previous review– the Les Baer alone was $ 2k) and high end parts and have generally been pleased with their in-​store service, I doubt I’d come here ever again because this is straight up thievery. I plan on contesting the charges with my credit card company if another week goes by without a word from this shop.

Tyler really made up for the misunderstand and from that he kept a loyal customer. I will for sure be returning to give him continuous business.
Thank you Tyler. You truly know how to keep your clientele happy.

They were courteous and took the time to answer all my questions about the upper I was looking at. Lots of ar parts for builders.
I’ll definitely be going back.

Great bunch of people working there!
Helpful and patient. It took me 3 visits to decide on my new Sig 1911, but I LOVE IT!
They were actually $ 20 more than another place down the road, but I didn’t even ask for a price match, because the service is SO MUCH BETTER!
Thnx Big Shot.
You have my business from now on!

I have been trying to build my husband an AR-​15 for his birthday (April 15) since Christmas time. Since Thanksgiving I had shopped the gun stores in town and the Big Shot guys on Miramar seemed to be the most genuinely helpful and actually pleased to see a woman coming shopping for guns. They also had a nice merchandising layout, something every gal should enjoy. I assume they are wise and they know my money is green too!
So, I put in the order for the «lower» receiver section at least, since that requires the registrations and waiting period and all that, while I shopped for the other parts. I was told 4 – 6 weeks for delivery. That was just after New Years. As of this writing, I am still waiting… over 13 weeks now.
I understand there has been a bum-​rush to buy gun stuff lately, and I would experience the same set of issues with basically any store in this last quarter, but how about a little communication?! Maybe the lower manufacturer they like to use (another SD company) isn’t the only game in town. Sure, I was convinced to buy their lower, but my husband would probably be just as happy with another lower if he could get it on time for his birthday. Now it is looking very unlikely that the assembled gun will be ready on time.
How about a once-​per-​fortnight tickler call to update a lady, even if there is nothing to update? That would be about 6 calls I would have had right now, and I have had 0! A text would do. Automated e-​mail. Fax. Carrier pigeon. Smoke signals. I won’t judge you. I would be really appreciative. How about seeking fallback sources and suppliers to simply get in some product, any product, and then calling to let me know I can change my order to Brand X or keep waiting. Choices. That would be elite 5-​star customer service. No such luck.
I could go on over to Stinky Pete’s Armory down the road to get ignored for 3 months for the exact same price.
Please note that I am check-​in Queen currently. Why? Because if you call the shop, you will get voicemail. You will in fact, never get a human. I base this on a sampling of at least 50 calls. Same deal with e-mail…no reply. As it stands, it is up to me to go down to the shop every week to find out if they got my part in and accidentally forgot to notify me. Er, nope. They will groan a bit and bellyache about growing pains this… the industry that… whatever. You have my money and it is taking 100% longer than promised.
One added bonus… ever-​bearded male store staff like to take smoking breaks right out in front of the shop in the bushes, lending an air of a truly classy establishment.

The staff here were all super friendly and my buddies swear by this place, but the few times I went in the place was bare. A gun store without guns?
Yes, I know it’s the EBR craze right now and no LGS have stock, but what little they did compared to prices at other stores wasn’t as competitive.
They do have some uppers and looks like they can help you with your build, but it’s just odd that every time I swing by the store they are completely empty.
My buddy bought a few guns from them, and the prices were slightly above Big-​5 so maybe I’ll update more when things come back to normal, but there isn’t anything to special.

No one has answered the phone all week!
Their hours are NOT listed on their website.
Left work in the middle of the day to look for a product. When I get there THEY ARE CLOSED and I see a note on the door that says they are only open 1pm-​4pm all week due to the SHOT show. Fair enough but why the HELL can’t you put that information on your frick’n website? Or how about updating your automatic phone system with the updated store hours. The frick’n phone message states you are open 10am-​7pm all week.
I really did not need to leave work for a worthless trip to the store just to find out they were closed and they chose not to notify the public/​customers!!!
VERY POORLY RUN BUSINESS!