Big City Property Management

This is a horrible property management company. Not only did I have to call them over a course of two months for my deposit, they deducted more than half of it for things that were total bs and was obvious they did not do.
I would not recommend this place to anyone the staff is very rude, unorganized, never available and unhelpful. Their customer service is terrible I never received calls back no matter how many messages I left for issues with my apartment. They never installed a Fire Alarm for the time I lived in the apartment.
They did a hack job at cleaning the place when I moved in and the paint didn’t even match, the carpet was not cleaned, I personally cleaned it and it was filthy, they obviously do not care about the people who pay them. They rip people off. Go somewhere else, don’t waste your time OR HARD EARNED MONEY ON THIS JOKE.

My car was broken into on their property — roof slashed open of my convertible one night and laptop stolen. HORRIBLE! True, my own fault for leaving it in my car, however the three spotlights that direct over the parking area were OFF and not functional when the crime happened. Management should have KNOWN to check the lights and timers for SAFETY and SECURITY. Since the incident they have repaired two of the lights.
I contacted them to try to put in an insurance claim. They danced around the issue and basically refused to get me the info or to speak with the property owner.
Currently the fire extinguisher set outside is out of date (fire marshall should be called and I plan to).
The property next door has had their windows all replaced twice in the time my friend lived here and never on his own property have upgrades been done.
THIS COMPANY IS BAD NEWS

I agree with the other reviewer — this is the worst property management company in San Diego.
This sums up my experience with Big Sh*tty Property Management…
* Roaches (which conveniently nobody knew about prior to my move in)
* Only a couple of hours to bag all my belongings for the exterminator to bomb my place (thanks for the advance notice)
* Getting my apartment bombed three times and it still didn’t work
* Having the police called on me because I refused to leave their office until I was paid my deposit back (eventually got it the next day when the police requested the owner speak to me).
* I spent over a month following up on my deposit and there was always an excuse or mistake that prevented me from getting reimbursed
* Waiting almost a month just to get a xerox copy of my lease agreement (which is only a LEGAL CONTRACT — who needs copies of those?)
* Having to yell at the on-​site manager and call him lazy and incompetent.
* Having $ 60 deducted from my deposit for cleaning when the apartment was cleaner than I received it.
* Ugly new 70s shag looking carpet that look like someone got drunk and threw up chocolate brownies.
* Iris and the staff is lazy, stupid, incompetent, and unconcerned.
* The owner finally resolved my deposit issue, but seems unconcerned about his staff’s performance.
I heard a rumor that they are going into bankruptcy. One can only hope. It would serve all of them right.
Do yourself a favor and steer clear of these guys.

By far the worst property management company in San Diego. Upon moving in, the window sills had been painted over and in doing so caused them ALL to be glued shut, a giant hole in the back of the stove and a wall that rumbled as if an earthquake was happening when any sink was turned on. All reported promptly and NEVER taken care of in the entire year we paid rent there. The refrigerator shortly broke upon moving in. We were told we would have to put the replacement, that took 2 weeks to arrive, in our living room! It was clearly not a new appliance. I suppose it was not in their interest to buy one appropriately sized one for our apartment.
After leaving this poorly ran company our deposit was never returned. We mailed, called, left messages with NO response for over 2 months. We advised the company our next steps included small claims court and only then did we receive a bunk list of deductions from our deposit. Thankfully, we had full unit pictures and notes from the day we moved in and the day we moved out. When filing our documents we learned this company had several law suits against them. Needless to say, we won our money back and were applauded for taking those steps. Too many renters let this sort of thing roll over on them. STAY AWAY FROM THESE PEOPLE.

You don’t have one point of contact. They over charge you for the work they do.