Big 5 Sporting Goods

Helpful staff, the moment I walk in the door the cashier asks me what I am looking for. The have a lot of good camping equipment, all types of sports equipment. This location is a bit on the small side but it’s organized well and the staff is sharp.

I think my experience here was average. My husband needed a basketball so we stopped by since it is the only sporting goods store in Mira Mesa. I found a coupon online so we were able to snag 20% off but other than that, my experience was A-​OK.
Even though the store was pretty empty, the employees didn’t really greet us or ask us if we needed help. We didn’t need help but it is always nice to get some sort of «hi» as we enter the store.

Everything I expect from a Big 5. Though, it’s a little crowded. Guess the space isn’t too big for their inventory. Oh, and it smells a little stale and plasticy from all the sports equipment. But I think they all smell like that.

Worst customer service everrrr! Well the guy in the shoe department at least. He also wasn’t knowledgable about product and didn’t do anything to help me find answers. The only time he even tried to assist me was when what appeared to be his boss asked me if I needed help and then the guy who had been ignoring me the entire 30 minutes I had been standing around being ignored asked if he could help me. He’s so rude. I don’t understand why you were there if you aren’t going to work. Maybe you don’t like working with people? This is the wrong job for you. He was an older Caucasian man. I wish I got his name. The two gentlemen working the cashier area were pleasant though and that’s the only reason I didn’t give only 1 star.

Something about san diego and really good customer service. I came here for a Boogie board and tubes which were on sale. the icing on the cake was the good service I received. That alone has me overlooking anything. Spent 5 minutes in here tops.

Great place for last minute sporting goods. Super fast service. Great Staff always helpful.

Came to buy luggage TSA lock… Today at 11:30 am Two sales rep one with maroon shirt showed no interest to help… Avoided my eye contact and was not helping any customer. Said they did not have any TSA lock… On the way out found locks hanging on the left side … Rude approach when I went back and showed that that have locks … Worst customer service… Lady at the cash counter did not want to hear what I had to say… Left without buying… Sad when you love the shop and want to help them do better service… Was positive but seeing the negative reaction best not to visit this shop and feel humiliated…

As I’ve been traveling back and forth from San Diego to Diamond Bar the last few years — and seeing how my lady’s stepfather is an earthquake prepper (given the region, it’s understandable), I’ve been getting ideas for building an emergency kit for when I’m on the road. Unfortunately, Big 5, while convenient, doesn’t really have too many supplies in terms of camping/​survival gear. In years past, they carried tons of the stuff, but lately not so much.
Even the selection of sporting goods available isn’t that plentiful; sure, there’s plenty of workout apparel and water bottles, but not so much on the sports gear. At least the customer service is nice, the location is convenient, and there’s occasional deals that I receive through their email club.
So if you’re looking for sports/​camping equipment for yourself or the kids, you may have to look elsewhere — but if the zombie apocalypse hits, keep this Big 5 in mind!

Super pleased with the female manager on duty one evening. We were looking for some ugg knock off boots for my daughter, the ones that we liked in her size were missing one shoe! Meantime she tried the much nicer and more expensive Bearpaws that were not on sale and were close to $ 70 I think. It was a stretch but I asked the nice salesman that was working with us if they could discount the Bearpaws since the sale boots we wanted were missing one shoe. He checked with the manager and she said we could have them at the last sale price which was around $ 44. I was happy to get a deal, my daughter was happy to get better quality boots and hopefully the store was happy to make a sale and gain a grateful customer !

I’m quite pleased with the customer services I get, and the sales they offer. I was able to make an exchange painlessly, and I get a few accommodations from time to time.

I will never stop at Big 5 sporting goods. They send out a Veterans Day email but have a lot of exclusions. Sports authority on the other hand offers a ten percent military discount on there entire purchase all the time. I will never be caught in your stores again

By far the WORST Experience I’ve ever had in a Sporting goods store. This guys can care less about customers. I will NEVER go back to any Big 5 Sporting Goods in my lifetime. I strongly suggest to try ANY other place. The Manager was so IGNORANT and lacked manners. The store looks like it was decorated in the 80’s and never bothered to update. Don’t waste your time and money in this store. So many better ones out there.

Your «sale» prices are a joke. What you actually do is put something on «sale» for the current price and then list the regular prices as higher. Keep gouging your customers like that and they’re going to catch on eventually. I’ll take my business elsewhere.

I’m a repeat customer, although not a frequent shopper here. Store is very small and jam-​packed with items. Staff does its best to provide information, but I don’t count on much in that regard (based on past experience). They really try to be a good store, but there’s no pulse, life or personality in the atmosphere. Since their products are about fun, sports, outdoors, active lifestyles, etc., why not have music creating fun vibes? And an energy level of enthusiasm that projects that active lifestyle. It would make the customer feel more welcomed and eager to purchase items. Also, things are pricey, so don’t go without the coupon found on their website and wait for stuff to go on sale.

Don’t like coming here. It looks so shabby inside and customer service is lacking. People aren’t really helpful, nor do they make you feel welcome.

My go to place whenever I need atheltic equipment. The only reason why I am giving them 4 stars is that this particular store feels so cluttered and unorganized. But I continue to come :)

Don’t ever try to return anything here if you bought it from another location. They will make you well aware that it is not appreciated. I tried exchanging a faulty sight for a rifle. The reticle was blurry and hard to focus. I explained that I didn’t want to return anything, just a simple exchange. «Well, I don’t see anything wrong with it and I am not going to mark it as defective.»
Blurry reticle=hard to hit a small target very simple and I think your average joe/​jane would understand that. Even their «Expert» didn’t see a problem with it even when you showed him that what the box advertises isn’t what shows up on the sight. He even had the balls to mutter «whatever» when he walked away.
I do not recommend this location, you’d be better off driving a little further to another– maybe even Turners Sporting Goods… Or screw it; buy it on amazon and let Big 5 learn the hard way

One star is still too high a rating for the store manager — Jason. Did a return for two items, one still in package and one not. Bought the items less than 24 hours before. He practically scolded me for not having the packaging for the other item. I felt like I was undergoing an interrogation even though I and the cashier had already told him why I was returning it. (BTW, I was not insisting on a refund for the second item — I was merely asking if that was a returnable item or not).
I would have totally understood if he would have just said he couldn’t take the second item because of the missing packaging but instead he insulted me and told me this item was «all chewed-​up.» I laughed and asked how that was possible. He said there was a finger print on the plastic lens. I again laughed and offered to wipe the lens and it will actually disappear. He kept telling me how useless it was and was just insulting in his attitude and customer service.
Like I said, all he had to do was tell me he couldn’t take that second item. I would have been completely fine with that. Been working in customer service for years and this man does not belong in this position. Bad business for Big 5 Mira Mesa. I live in the area but from now on will make the drive up to Sports Authority in Carmel Mountain.

Non-​existent customer service and not many quality products.
So I was in the area and decided to walk in and see what they had going for running shoes. 2 employees made eye contact with me, but didn’t say a word.
On my way to the back of the store where the shoes are, I saw multiple Broncos and Raiders items. WTF??? This is San Diego, and this crap outnumbered their Chargers items. Also, Oakland and Denver suck ass. They didn’t even have any Packers items AT ALL, and they are the Super Bowl champs AND the best team in the NFL. Lame!!!
So i got to the shoes and noticed that they have brands like New Balance, Nike and Asics… but they are all lower-​end shoes from those brands. They even displayed some shoes under their «running» section that aren’t even made for running. So I saw a pair of gel soul Asics with decent arch support marked down from $ 75 to $ 50, and was considering the option to try them on. I waited a while but nobody came to help me. One employee was singing Xmas songs to himself, saw me, but kept walking away.
I thought, wow, screw this place. I will shop at REI.

This Big 5 isn’t too bad. I’ve come here for everything from buying my first shotgun, ammo, hiking shoes, ping pong balls, table hockey pucks, and glow sticks.
The staff is usually very friendly, and the one or two time’s I’ve bought firearms here, they have been super helpful.
Tips:
1. Check the ad’s for any good deals.
2. Always print the 20% off coupon. There is always a coupon. Always use it.
3. Don’t buy ammo here. It is at least a few dollars more than Walmart. Even buying at Walmart is pretty fail.
4. They have pretty good deals on basic shotguns. If you miss a deal don’t panic. They recycle the same guns over and over every few weeks. The only good firearm deals I would say would be their shotguns. Everything else is over priced or useless. Once again, never pay full price for a Mos