Atlantic & Pacific Management

A&P represents everything that is wrong with corporate America.
After a year at one of their properties I had the following issues:
–dishwasher didn’t work for the full year I lived there
–5 floodings due to a cracked foundation (which they diagnosed and refuse to fix– every time we have heavy rain I have to go home to keep an eye on it)
–unsafe water for 2 months (fizzed, white color, visible debris) they refused to have tested (I had someone out to take care of it, at my own expense. I was forced to vacate my unit during this time, yet I still had to pay rent).
–dishwasher leaked for 7 months.
They’re corporate management has been unwilling to work with me on any of these issues. I have hired lawyers, sent letters, made endless phone calls to no avail.
After a year of fighting with them, today they finally agreed to a $ 200 «customer satisfaction concession» and told me to «consider the matter closed».
I have never felt more insulted and defeated in my life. My apartment situation has been a distraction from work, a source of stress in my personal life and a generally untenable situation for the entirety of my lease. I strongly advise anyone to think twice before agreeing to trust a company with your housing that clearly does not give a flying f@$k about customer satisfaction.

As a resident of one of their communities, I had to speak to the supervisor of the apartments I live at since the on site manager was on vacation. I was having an issue with my neighbor and the supervisor was a very thoughtful listener. It seems as if the problem with the neighbor is better and she even followed up a few days later to check in and see how things we’re going. Definitely great customer service!

1 STAR
Urgh! The rep by the name of Michele is very UNPROFESSIONAL. Very rude & don’t even give you the time of day as to why I called and what I needed vs her telling me info regarding a property I didn’t even ask for! After providing her the property address and owners name, she said they have a $ 0 balance and sounded as if she was in a rush and didn’t want to talk any further. Lady did I ask you for that info?! NO! Give your clients the time of day and LISTEN to why WE are calling before you blurt out information as if you are right!
5 STARS for Tyonie!
The previous rep Tyonie on the other hand was complete opposite when I first called in. She was extremely professional and provided me immediate assistance after our phone conversation via email. There was just a minor error that I needed fix and figured Tyonie was out to lunch since I didn’t hear back from her via email. That was the only reason for my second call back and unfortunately didn’t receive the same level of experience with Michele.