AT&T

I walked in with Great customer service! Ashly was really helpful and super patient also the manager was super friendly… My go to Att store

Was there today again regarding Fitbit issue, just got it 2 days ago and it doesnt work. Decided to return it. Proccess was super easy as usually. Thanks again for great service. They have upgraded facility. Like it!!!

Let me start off my saying Paulo was extremely helpful! Really took the extra time to clean the new phone (hah!) and make sure all the apps, pics and contacts were in there.
His honest opinions and helpful insight made the trip to get a new phone stress free!

It was 8.59pm and was just going to get a new sim card. Manager saw me coming and they started to lock the doors! And i can see 6 of them are laughing about what he did. Its just unbelievable that they would treat customers like that! Didnt even bother to go out and ask if what i need and why i went there. He just locked the doors! Poor company because of it instead of having more customers they would get less. If i can give 0 star then i would! Att is wasting a lot of money for that kind of associates! Very very very disappointed! ATT your associates especially this specific day and they are all guys sucks!

Went to AT&T to get on the prepaid plan and switch over from Verizon. Eli was very helpful and patient in helping me choose a phone and get started on the new phone plan.

Yuck. This place is absolutely terrible. I felt like I was at the DMV. Took a number and waited for hours (for 5 minutes of help). One of the big reasons I wanted to get help with was my AT&T «pass code». I had no idea what it was. When I called customer service, they said I had to go into a store to recover/​reset it. When I went in-​store, they said I had to go to call customer service. This infinite loop kept going until I got fed up and switched carriers. No more annoying pass codes now (this is on top of your password and has very strict and senseless requirements). It’s almost like AT&T is *trying* to make life even harder for their customers.

I visited AT&T Carmel Mountain in the afternoon on a weekday with no appointment and from the parking lot, the store was packed so in my head I was expecting a wait time. I was greeted by Adrian. He was very nice and asked what he could assist me with for my visit. I needed a sim card replacement and he was able to assist me immediately with NO WAIT TIME. I was literally in and out of AT&T in less than 5 minutes! I highly recommend visiting AT&T Carmel Mountain!

Went to the Carmel Mtn branch today. Had the extreme pleasure to talk to Jenny. She helped me out with a few phone things, SIM card, protector, phone settings etc. Extremely helpful. All their staff looked top drawer. Can’t understand why people are dissing this location or the store in Mira Mesa for that matter. These guys and gals are 10 stars all the way.
Thanks Jenny!!! You’re the best!
Scott

This review is specifically for Ryan V. We had somewhat of a complicated situation going in with buying new phones and transferring phones around. He was extremely helpful, personable, and informative without being pushy like typical cell phone sales people are. If you need anything at this store I would highly recommend looking for him.

They Are horrible!!! Horrible!!! Horrible!!! Awful customer service and they are rude!!!

I needed help regarding upgrade to iPhone 6. After attempting to navigate the web site I visited the store. Kyra met me at the door and from that point forward service was GREAT!!! Her professional approach, in-​depth knowledge and patience to attend to ALL my questions was AWESOME!
I know several reviews are less than favorable and i feel some these individuals could not be pleased no matter what or they are people with nothing better to do than read their trash talk after posting.
Again, my experience was super, as has been every time I have visited this store.

You can’t trust the staff here. They caused us weeks of headaches. They sold me a home phone line that works on wireless technology. It was supposed to save me money. They sure saved me money because in the process they cancelled my DSL as well. I’ve been without internet because if their careless upselling. They knew I had DSL on att– they had access to all my accounts, so there’s no excuse for this even if it was an honest mistake.

Horrible. Staff was kind but my problem took days upon days to come close to being resolved. No notes of solutions had been taken so I got the same answers over and again with little resolution. But theyve got you. I don’t want time Warner so I have to put with the garbage. Yay!

Came in here to just buy a gift card for part of my bf’s early Christmas gifts. I walked around for a good 10 minutes before someone actually noticed I was there.
I then tell the girl that I want to buy a gift card that could be used online on the AT&T website (early Christmas gift for my bf). The girl goes to the manager, who never once smiled, and pointed her to a door, in which she entered and momentarily emerged with a gift card.
I brought it home to my bf, beaming with pride as I presented it. We then went online to upgrade the phone…
HERE IS THE DAMN KICKER. YOU CANNOT USE AT&T GIFT CARDS ON THEIR WEBSITE, DESPITE IT SAYING EXACTLY SO ON THE SITE! There is nowhere to enter the gift card info upon checkout and in the days following, I must have talked to about 6 reps from AT&T who told me I couldn’t use it online. Wtf?! So then I tell them to look at the links below, copied and pasted from their very own beloved website. In the end, I still cannot use it.
DISHONEST AND MISLEADING!!! Their site says you can use the cards online, the reps say you can’t! I wish they wouldn’t told me so in the store when I bought it.
Save yourself some trouble and go to the Mira Mesa ATA&T. They are a hell of a lot more customer intuitive.

Now that the AT&T store off of Westview Pkwy in Mira Mesa is gone, it’s down to this Carmel Mountain location and the other Mira Mesa location near the Target. I’ve never had any issues with the service here as the employees are always courteous and helpful. They are willing to sit down with you as long as it takes and go over all possible options and answer any questions.
Call me old school but I do find the process a lot more cumbersome now that they’ve migrated all their pamphlets and information sheets over to iPads. A lot of time is spent waiting for your customer service person finding/​flipping to the right page on the iPad instead of just pulling out of a sheet of paper.
Also, wait times at this particular location seem exceptionally long. On occasion, I’ve looked at wait times being up to 45 minutes and have just left to come back another day or go to a different store location.

The service I have received at this store is truly exceptional. After having several issues with my phone, the team here was always patient with me, listened to my problems and then really went out of their way to make sure I was taken care of. It did not seem to matter who I dealt with, everyone was knowledgeable and determined to solve my issues. What a surprise for me, who in the past had never experienced this kind of service and professionalism at a cell phone store.

I realize it’s busy but 45 minutes to address an issue? It’s a Saturday– lets staff appropriately

My phone would not charge. I had been in the ATT store by Von’s too many times. I went to the Carmel Mountain store. Big mistake. Long wait too much going on with the sales people.
A manager name Jeff appologized for the wait. He wanted to know what I wanted. He told me to take the phone back to where I got it? Huh?
I finally was waited on. The woman was very nice. It was a bad cord, which was why it wouldn’t charge. Jeff came up and said that I was welcome to come to that store any time. But if it was an electronics issue to take it to Mira Mesa!
Never again! ATT should have signs if they don’t fix phones.
I called the company and received many apologies. An adjustment was made on my bill. Thank you ATT.

Man, what is it with cell providers? Every time I go into ANY store there is almost ALWAYS a line. Everything takes forever to get done. WTF? Isn’t everything computerized these days? Why does it take 3 hours to make changes to an account when also making phone upgrades? Time is money and these stores fuckin waste my whole afternoon anytime I come in. Pretty similar to the DMV however at least with the DMV there is light at the end of the tunnel once you are being helped.
Another gripe with AT&T, somehow my account always gets hacked and people end up able to order phones online from it? Really AT&T, I frickin live in San Diego, why would I order a phone in Northern California sent to someone other than myself!!!
Can’t wait to go back to Verizon where I never had issues and always had full bars!

So, I think the honeymoon with AT&T is over… it is time for divorce. The staff are friendly, so that isn’t the issue. The issue is the inconsistency of the information. I have a Pay-​as-​you-​go phone… I should not have to make frequent trips to the store because something is going on with my phone. I have tried calling, since I can’t find answers to some of the things on the website, but apparently my phone just goes to Mobile Care and doesn’t allow me to call an actual call center.
I chose AT&T because their pay-​as-​you-​go plans are cheaper and I had one in college and it worked like a charm, never had a problem. Today I went in because I topped up my phone with $ 25 a couple days ago and I got a text message telling me that I need to add more money to my balance to renew my plan… So the guy says, «But it still works right? If it works, it doesn’t matter.» Well, it does matter because I’m clearly getting a message about it. And I mentioned minutes rolling over and he said that minutes don’t roll over on this plan. That’s not what I was told by the last two people that helped me.
He said that if I were paying by the minute, the minutes would roll over, but not on the $ 25 or $ 50 plans. What?! So why did the other two guys, one at this very store and one in Iowa tell me that minutes roll over, as long as I add money before it expires?! He said if I wanted to add another $ 25 he could upgrade me to the $ 50 plan with unlimited minutes or I could opt for a contract, but then said that I would have to pay an additional $ 30 for unlimited text. At that point I just shut down… how frustrating… and embarrassing that I am assuming this is the case because I’ve been told this, but apparently this is wrong. When I said I’m not interested in renewing anything with them, my mom took the opportunity to ask about a $ 100 gift card she was supposed to receive for referring my aunt. I didn’t know that my mom had come into the store a couple times to get the gift card and nothing happened. She even checked online for the status and it didn’t show anything. The guy entered her information in the computer today so she will get it, but we will have to wait a few days to see if it shows up.