Sugaring Studio

CLOSED???
I went here once last summer and found this place through a groupon. I liked that they had their own parking lot since I knew parking’s usually a bit of a headache in that area. Jessica was really cool and made the whole thing go by so quickly since she was easy to talk to. I recently saw them on groupon again and purchased another one since I saw that I was eligible again since it was over 6 months since the last time I went to them, and liked that they offered a discounted price for maintenance. I’ve been trying to book an appointment for the Costa Mesa location since early April but every time I entered in a date on the Vagaro app, it says that none of the dates worked… and I tried as far out as July and then kind of gave up.
I tried calling the San Clemente location and left them a voicemail but didn’t get a call back. After a week, I decided maybe I’ll just email Carly who was listed as the contact for both locations on their website (since I know that in their profession, they’re with clients all day and can’t really pick up the phone) — no response… I realized I still had Jessica’s business card in my car so I called the Costa Mesa location to see if this was just a glitch in their booking app — same thing, left a voicemail, no answer.
After attempting multiple times over the span of 3.5 weeks, I contacted groupon about this and they let me know that the business location has moved — um??? why couldn’t they have notified their customers this??? Or update their website/​social media/​etc, or at least be more responsive??? It sucks because I was ready to commit to them but now that their location is ONLY in San Clemente — it’s not worth the drive or the wild goose chase to get a response from the business.
Would have given them 4 stars for their sugaring. But overall 2 stars because of my experience trying to contact them and their not so transparent closing of the Costa Mesa location.

So my first time coming here was a bit of a mess: I believe there must’ve been a loss in communication or something. BUT! I finally had my first sugar scrub maybe a week ago and ooohhh my gosh, best decision ever! Not only was Jessica super chill and made is really painless, but I felt comfortable with her seeing one of my biggest insecurities that I have about my body (my armpits, due to really bad razor bumps/​burn). Her personality and easy going nature made me comfortable enough to show her what they looked like with more confidence then I have ever shown anyone. Her technique is great, it’s basically pain free, and affordable too! I’m still smooth and pretty hairless where she sugar waxed me haha. Can’t wait for my next appointment with her later this week!

I am a little late on writing this but I did not want to miss my chance at sharing how amazing my experience with Gretchen was! I went for a full Brazillian sugaring (for the first time ever) in 2014 after purchasing a Groupon, and my life was changed! Gretchen’s studio is a private one room salon which I definitely preferred. It made me feel much more comfortable and less embarrassed getting a Brazilian hair removal without anyone else around, except for the woman doing it. Additionally Gretchen made me feel SO comfortable, and relaxed, after the initial adjustment of being pantless I immediately felt at ease. This is something I really appreciated. Through the entire sugaring process, Gretchen kept me feeling very comfortable as we engaged in all sorts of conversation. I was really pleasantly surprised at how much less sugaring hurt compared to waxing. She even gave me some after-​care tips, and for the first time in my life, I did not get the red bumps/​ingrown hairs I usually get when I wax anything. Also I was really surprised how painless I felt after the sugaring, usually after a wax I feel sore and like I need an ice pack for my skin, but I did NOT feel that way after sugaring. All in all, I HIGHLY recommend sugaring with Gretchen to everyone. The only reason I haven’t been back is due to my crazy busy schedule and recent move to a city more inland, but I will definitely be back to Gretchen the first chance I get! Also, if the Groupon is still up, I found that to be an AMAZING deal.

Small little hidden place. Girl was great. She was fast, chatted & had a comfortable casual attitude. Sugaring doesn’t hurt as much as waxing but. The hair came back in like 4 days where with waxing it’s more like 8 – 9 days. I don’t think sugaring pulls the whole root hence why it hurts less. (Brazilian) I will say she didn’t miss a single hair & I was barely red & super soft. so overall I prefer sugaring but. You just have to do it like once a week if you want to stay hair free.

Jessica was awesome! Very friendly and I hardly noticed the pain from my brazillian because of our conversation. One thing I would suggest is making an appointment through Unilocal and then just following up with a voicemail saying you made an appointment since she doesn’t have a receptionist answering the calls so it’s hard to get an answer over the phone. Once I made an appointment through Unilocal and left a VM confirming, she texted me maybe an hour later confirming she got it. The place is literally an upstairs studio so there’s only one person in there doing the work. I couldn’t find it at first because it’s behind a car wash. I found out from her that she’s only open during the week days from 10am-​6pm so make sure to plan your appointment wisely. Overall, I thought Jessica did a great job!

My experience here was great! Tried this place out with a Groupon deal (1^st time sugaring in a loooooong time; I had always done waxing before.) I had heard about how sugaring was a lot better than waxing, but remembered that my 1^st experience at Glen Ivy years back was less than amiable. I decided to give it a try and was pleasantly surprised! Jessica did my sugaring. She was very friendly, talkative, gentle, and made sure to get EVERYTHING which is what I like (she even removed the stomach hairs with no extra charge! There are a lot of people who won’t do that)! I was so pleased! I would DEFINITELY recommend this place, especially if you can get a Groupon. Definitely affordable!

Jessica is great !!! Makes u feel really comfortable and Doesn’t make it uncomfortable at all. Really friendly young women. I recommended 100%

Jessica is awesome, she makes you feel super comfortable each time and it’s over before your know it!

This was my first time getting sugared and I’m sold! It’s much better then regular waxing. Jessica was incredible! She made me feel very comfortable through the whole process. I will be doing this again!

I looove Jessica! She’s such a pro at Sugaring, she’s quick but very thorough and I’ve always left feeling 100% satisfied. She’s also super friendly and totally makes you feel so comfortable even in such an uncomfortable situation lol. Love this place!

Jessica is an absolute doll! I hadn’t been sugared in a while, and it can be painful the first time after only shaving for the last few months. She made it as fun as possible, I felt very relaxed and comfortable and of course felt like a brand new woman after! I highly recommend her, she’s very sweet and does an amazing job :)

came here because of the Groupon deal, coming back because Jessica AWESOME. It was my very first time ever & Jessica was GREAT. she did not make it seem awkward at all. she is really nice & super chill. sugaring was not that painful at all.
there’s no sign for the building so look at the pics on Unilocal.it helped a lot. when getting there KNOCK & WAIT for her to come out. it’s one room only. so wait outside. someone came in while I was getting waxed but we had the curtains closed so nothing was seen.
I made my appointment on Unilocal & had no problems at all. I don’t know what happened to that other person that left a review saying they didn’t have her booked…

I had previously been here with Gretchen, and didn’t have the best first experience. But I decided to go back and give Jessica a try, AND IM SO GLAD I DID! Not only did she do a great job at holding conversation to help keep my mind off it (let’s all agree, some areas are painful!) but her technique was awesome and the finished product looks awesome! So worth the temporary pain. I’m moving out of the area, but would definitely come back just to get sugared by Jessica again!

This place is the best and Jessica C is AWESOME! It was easy to find and super cute and clean. Make sure to ask for Jessica she is super friendly and has a rewards program… Never going anywhere else again!!!

I got sugared a month ago by Jessica and it was amazing! She’s amazing! Got a groupon deal and booked an appointment online. I recommend her for sure :-)

Jessica C. is hands down the best of the best. She has completely converted me to sugaring from waxing. She is so good and makes you feel comfortable the whole time. I look forward to going and getting sugared!
She even has a rewards program! I highly recommend her!

This was my 2^nd time getting sugared but my 1^st time at Sugaring Studio. I purchased a Groupon and decided to give this place a try. Remember to book your appointment online or use the Vagaro app to do so! I booked it through the app. You will need to put your credit card info in but don’t worry. You won’t be charged unless you cancel. I got email and Vagaro notifications confirming my appointment as well as reminding me of my appointment.
Upon entering the plaza, the place is a bit hard to find. Use the picture uploaded on Unilocal to help you find it! I made a mistake of not using it and ended up circling around until I found the stairs. It’s a very small studio but is sanitary and has a calming atmosphere when you enter.
There’s a bin to put your personal bottoms in, and wipes if you need them. Jessica was great when she sugared me! Even though it was my 2^nd sugar session, I was still a bit nervous but Jessica made the whole process comfortable. Throughout the whole session we were talking and she also gave me tips for maintenance before my next sugaring session in the future. It will hurt in certain places but believe me, this pain isn’t much compared to waxing. I would definitely choose sugaring over waxing. After Jessica was finished, she informed me there’s lotion to put over the areas and oil only for the top (you wouldn’t want an oily everywhere down there).
One thing I also love about Jessica is that she doesn’t put you on the spot and force you to make your next appointment ASAP with her. I told her I wanted to wait and see how my hairs will grow then book and appointment. With that, she handed me her business card with her number and email for contact. Thanks Jessica for a great experience!

Jessica is fabulous! I have been sugared 2 times! Compared to waxing sugaring is nothing! The first time I was sugared by Jessica I was really nervous. I had only experienced the pain of waxing. It was painful but not as painful as waxing! THE SECOND TIME, again sugared by Jessica, was a BREEZE! So easy and quick with very little pain!
I am getting my 3^rd sugar tomorrow!
Thank you Jessica for being awesome!

I’ve always wanted to do a brazillian wax and I heard sugaring was so much better. One of my friend recommended that I should try it out. So I came across this groupon deal. It was $ 29 so I decided to give it a try.
You have to book an appointment online because calling won’t help. They are not going to answer your phone calls. Plus booking an appointment online is simple & easy to do. But I rather just call. Oh wells.
Anyways I came to this place twice. My first time was with Jessica and I got my eyebrows done. She was very friendly and nice. My the second time was with Carly for the brazillian sugaring. Also, it was my first time doing this. It was stressful because I got there late and I felt terrible for being late but there was traffic getting here! I was frustrated but Carly was still able to fit me in. How nice! Thank you for that. But I felt like everything was rushed. She only took 10 minutes to get it done because she had another appointment waiting. It’s my fault that I was late because she didn’t get finish sugaring everything down there. So that kinda sucks. Kinda disappointed but that’s okay. It was a great experience!
P. S. That shit hurts like a b****!! Did not expect that at all :(

I wanted to like Sugaring Studio. A lot. And I did have a great first experience. So much so that I referred a handful of friends there for services before their weddings. Unfortunately, the aftermath of my first appointment is what’s driving this review…
I’d booked a second appointment (I’d originally purchased a 2-​for-​1 deal) at the end of my first appointment. A few weeks later and 5 days before my next appointment, I had a change in schedule and needed to change the time of my appointment. I received emails asking me to confirm my appointment but there was nowhere to reschedule.
I emailed Carly, the owner. No response. I tried to call and leave a voicemail. «Mailbox is full. Try again later.» I called 4 –5 more times that night and in the following nights. I couldn’t get a hold of Carly or Gretchen to reschedule my appointment. I made sure to tell them in my several emails and voicemails that I was heading out of town an extended trip and I needed to get in before I left. Clearly communication is not a priority.
When I finally did receive a call back from Carly, I was already out of town. She argued with me about the time between appointments and their inability to extend my offer or offer me a new opportunity to purchase the deal. We played phone tag for 2 weeks and finally Carly «generously agreed» to give me half price off my next service. This didn’t fly with me. I’d already paid far more than I should have for one service and the lack of communication/​customer service was mediocre at best.
Finally, I sent an email to Carly sharing my feelings on the experience and expressing my concern and hope that they’d treat the friends I’d referred better than they had treated me. I never head back.
I’ve worked in the beauty and client-​service industry for several years. The client or customer is always right and it’s your job, as a service provider, to do everything you can to right any wrongs that have occurred. Sugaring Studio wasn’t able to do this and I won’t be going again, despite the fact that I have several services worth of «referral money» from the friends I sent their way.