AtHomeCleaners.Com

They lost a shirt and wouldn’t replace it, they break cuff buttons *really* regularly, they replace broken buttons with near but not perfect matches. But the last time I had to request button repairs, which I did by phone *and* with a note, they didn’t do it, and didn’t return my follow up call.
After a year of second chances I’m moving on.

Convenient to use, but spotty quality.
I handed in two shirts — one nice white Joseph Aboud, and a once-​used never-​washed Hugo Boss I just had purchased for 175 USD. The Boss shrank, I can’t use it any more.
I called AtHomeCleaners, who asked me to send the shrunken shirt to them for inspection. «Sometimes we can stretch it». I purchased a replacement at the retailer, sent in the shrunken one with a request to get the replacement covered. I included the receipt from the retailer.
AtHomeCleaners sent back the shrunken shirt with a note stating they had washed the shirt according to the instruction on the label, that «this is clearly a manufacturer’s defect» and that «the resulting damage is the responsibility of the manufacturer»…“according to the Federal Trade Commimssion rule”. They recommended me to go to the retailer for a replacement.
I went to the retailer, a major high-​quality store chain, and told my story, half expecting them to shrug their shoulders. A friendly sales manager explained that while there is nothing wrong with the quality of Hugo Boss high-​end shirts, cleaners rarely admit errors. «We just change the shirt for the customer» she said, smiling. It was a thirty second talk. I got the money back for the shrunken shirt.
Conclusion:
1. I will not hand in expensive shirts to AtHomeCleaners
2. I will purchase more clothes at the high-​quality store

Prompt service! Great quality, no double creases in my pants. I spotted one of the
vans while driving and decided to give them a call. I was glad I did. The total opposite of my Helio experience which you can read all about at the following URL:
Yes, I’m still bitter. Anyhow, back to
, I scheduled my appointment on a Thursday morning about ten after 8 and a rep. came by that same morning to make the pick-​up. I received the drop-​off the next day in the late afternoon, but before the agreed upon time. Consequent pick-​ups will be put in a bag (provided by
) and left at my door and the drop-​off will be made in a similar fashion. Payment is made through credit card (they keep your cc on file). I’ll spare you the different scenarios running through my head about the drawbacks to this system and will just say this service may or may not fit your needs. Before I forget, there is also a 20% discount available for new customer referrals. The coupon is made available on their web site. I’ve already referred my girlfriend and a friend, but I plan to do more recruiting. I’m very happy with the service and definitely plan to be a power user in the future.