San Antonio Orthopaedic Group

Sent by the VA to Dr. Woodbury at the NW location. Provided an MRI to the Dr., returned for my next appt. The MRI hadn’t been reviewed. I was told that I would be called for another appt. This never happened. I called again and the chart did not accurately reflect my last visit. No idea why the MRI was not reviewed. The receptionist (one of many that you’ll end up speaking with) offered some possible explanations about needing an additional report, etc., but never confirmed that or even consulted with the Dr. How can you not ask the Dr. for specifics? Needless to say, I’m looking for another surgeon.

I severely sprained my hamstring in a trail race over the weekend and the back of my leg was bruised from the top to below my calf. While looking for an ER or urgent care clinic with an Ortho focus I came across the OrthoNow clinic which advertised as skipping the ER and come straight to the specialist with onsite imaging including CT and MRI.
I called in the morning they said that the OrthoNow clinic opens at 11:30 and they scheduler verified they had an MRI onsite. When I arrived I was greeted with a thick stack of very redundant paperwork, I see no reason why you have to explain why you are being seen on 3 forms and to two different people before the physician sees you and asks why are you here today.
It turns out the specialist was a P.A., there was an MRI but it was by previous appointment only. After an XRay to verify it was soft tissue damage the P.A. wrapped a loose ace bandage around my thigh (which fell off before I left the building) and they set me up with an appointment with an Orthopedic doctor 5 days later. Not once did he ask about pain level or check manually for any large bulges or swelling.
I ended up calling around myself to find a place to get an MRI the same day. If you are injured you are better off going to an ER or an Urgent care facility unless you just want a pat on the butt and a referral for a week later.

I want to give this place a higher rating but I can’t.
The location is great, the doctor is amazing. (Dr. Seidel), but their staff is horrible.
If I could give separate reviews the staff would have –2 stars and the doctor would have 5 stars.
What’s horrible about the staff, mainly receptionists is that there are so many of them and who knows why they’re there… They don’t like to do their job! Everytime I come in for an appointment waiting to check in takes forever. There’s usually 3 – 4 girls behind the desk. Sometimes they’re chatting with each other or on the phone or huddled around the printer. Checking in patients is the least priority job for them it seems. When the longest part of this entire appointment is the waiting to check in, not waiting for the doctor, that’s when I have an issue. The receptionists aren’t attentive to incoming patients who are just trying to check in for their 5 minute appointment. Why make me stand there for 10 mins? The when you try to get their attention they put their hand or finger up bc «they’re busy.»
If they’re that busy, they should hire more receptionists or have a self check in station.

I had to visit the SA Orthopaedic Group’s OrthoNow clinic on a Saturday after hurting my neck during a workout.
The doctor listened patiently as I told him about my injury and the events leading up to it, did a thorough evaluation, and then suggested a treatment. What I really admired about the doctor working that day (Dr. Griffin) was that he explained that because my injury was purely muscle related and did not affect my spine, that there were alternative treatments, namely acupuncture, that could potentially prevent a similar injury in the future. Most doctors I’ve seen in recent years have been very eager to push pills and don’t seem to care about alternative treatments or prevention.
I ended up getting a few shots into the affected muscles to help the spasming, but will be taking his advice in the future. Overall I liked Dr. Griffin, really felt like he cared about me and my specific situation, and took pride in offering me a well-​rounded solution. A+ in my book!