Quality Custom Decks

We recently contracted Quality Custom Decks to remove & replace our 600 square foot deck.
Their Estimator drew up exactly want I requested to be done. They took care of the Homeowners Association requirements, etc. The materials were delivered on the day promised & their crew started the following day.
All said & done, the deck & arbor turned out much nicer than we expected.
I would definitely recommend Quality Custom Decks to friends & family.

Not impressed with this company at all!
Quality Custom decks created a beautiful deck for us in approx three days (they were quick and the deck looked great) HOWEVER once they were paid the service has been simply unacceptable. When you have spent thousands and are concerned about multiple boards on deck that are splitting (not surface cracks but splitting in two) and they dont return your calls and emails and go at a snails pace to address the issue they should not have QUALITY in their name. They have came out twice and never brought enough equipment, job is still not done and ignoring us! I would NOT refer this company to anyone at this point as my experience has been very poor. At this point I am starting to look at other companies that I will have to pay to come out and fix the job they started. so much for the thousands of $$ I spent with these guys to do the job. Deck is left unstained and unusable until problem is fixed.

We met these folks at the Austin Lawn and Garden Show — expanding from SA to Austin/​Round Rock. Doing a big pergola — we opted to get multiple quotes and opinions. Quality Decks was in the middle on price and seemed like a good team. They effectively showed up when expected — communication between scheduled and customer could have been a bit more proactive — but it did work out.
The Team showed up on Day 1, had some communication issues with their raw material supplier — had it corrected rather quickly. Day 2, this beast of a pergola (13X13X36) was installed — Crew was led by Matt from SA and then two team members from Austin hoping to start their own crews in here in town. All were polite, entertaining and most importantly, knew what they were doing
Had a few discussions with Geno (owner), he seems confident in what he offers and will fix what should be fixed.
We have yet to enjoy the pergola — its only been 12 hours — looks great, one or two minor cosmetic things that will be addressed — it certainly is BIGGER than we had thought — aka MONSTER.
Nicely done and would award another job to them if we had one coming.
Matt P

These guys did a great job. They came out on time when they were scheduled to give me an estimate and it was the best price quote I got (really beat Paradise Deck’s estimate) and it was high quality lumber and labor.