Paradise Decks and Spas

First they sold the spa we put money down for. Then sold us another one which already had a motor replaced 3 times within a year. Don’t waste your time on the cheap spas they sell. Deals seem great but the quality of the product you get is not there. You need to work with outside contractor to get the product fixed. At what point do I get my money back or a better spa?

I will never do business with companies like this that require both spouses to be present and use high pressure tactics like «1^st day incentives» to try to get customers to sign a contract on the spot. Poor sales approaches like this scream WARNING to me.

I will begin by saying I never got to the stage of having actual work done by this company, so I cannot speak to the quality of their work. Their sales tactics were enough to turn me off. When I initially called to schedule someone to come out and give me a bid, I was given the third degree about my marital status, told my husband would have to be present (he’s deployed), asked about a power of attorney and if I had my husband’s permission to make modifications on our brand new home I have been making all decisions on that we are just closing on. I can understand the legal basis for a few of the questions, but it was the insulting and sexist way in which he asked them that left me with the first bad feeling.
When the «designer» showed up, he was very nice. I showed him the space. I told him the approximate size. Now, every company measures differently. He was the 6^th person to come measure and they each have a slightly different measurement. I watched him measure and even offered to help because he wasn’t getting point to point. He was about 2 ½’ off on one section, then turns to me and says, «Yep, you’re exactly right.» He very kindly left his boots outside even when I said he could bring them in. He sat at the table and began to «sketch» and work up the estimate. Now, I’d originally been told that I needed to bring in a table and chairs so the «designer» could sketch my new back yard space. What I got was a poorly drawn square on a piece of notebook paper with bad measurements. He spent the next 10 minutes regaling me with the owner’s background and hard stance on excellent customer service. They aren’t the kind of company to continually call and hassle and will be the lowest price any way.
He began the quote with a «retail» price. I’ve never heard of a «retail» price from a contractor in my life and I’ve been in the construction business since I was 6. My dad ran his own GC company. It started at $ 10,000 some odd dollars. Then, he drops down to a price that’s good for the month, then one that’s good for that day only if I agree to sign a contract. At this point in time I have 2 bids back from the other 5 who’ve come out and they are for $ 5 – 6,000 for deck, sod, fencing– basically full landscaping. Eventually he calls his very wonderful boss who drops the price to right above my highest current bid. When I still refuse to sign, he tried lumping a cruise into the package. At one point it seems like he will not leave until I sign, and tells me if I change my mind I can call tomorrow and they’ll tear it up. Well, I’m not signing anything, especially when the cancellation policy on the contract says something completely different and I told him I wanted to discuss it with my husband as well as wait for other bids. He reminds me that they’re not going to call me, I need to call them, and if I do it’s a $ 2,000 increase because I didn’t sign today. I’m okay with that because I don’t plan on calling them any way.
The next day I get a call from the company asking me my impressions and why I didn’t sign. I say it’s too high, I’m not interested. The next 5 or so minutes is a strong arm attempt to get me to sign with them, to include being told that my husband gave me authorization to make this decision and I should do so in order to have the job completed by the time he comes home. The further implication was that I would be a good little wifey by having this job done and not having to burden him with this decision while he’s deployed. It was ridiculous. I still refused, and he told me he’d call me back Monday, this was a Saturday, and schedule a woman to come to my house to talk to me. Are you friggin’ kidding me?! Why, because woman to woman she was going to change my mind? I was called again and told that the other guy was new and didn’t quote me correctly and they would match my lowest price, $ 3,000 at this point. So $ 10,000 to $ 3000. No thanks. I did not enjoy my experience and hope that others have better luck with these brow beaters and strong armers.

We attempted to utilize Paradise to convert the area of the deck they previously built to support a hot tub back to regular deck space… the person on the phone was less than helpful and required both my wife and I be available to meet with them (we both work full time and live in another house across town). Absolutely ridiculous. Avoid this company.

This doesn’t deserve 1 star! STAY AWAY! The owner of the company, Rick, was so rude and offered no solution to the issue. People make mistakes and that’s ok, but Rick’s rude tone was completely unacceptable. AND.. .They haven’t even started our project!

Waited 3 months for patio and got nothing but excuses, Very poor communication.

Not sure they should even get one star since they did absolutely nothing. More than 3 weeks ago we had them come to the house to give us ideas and prices for extending the concrete in the back yard, putting in some composite decking, getting a covered patio and creating a bar area. There was a man and woman who came over, looked around, took measurements, began sketching some ideas and asked if we would be around that weekend so they could show us their plans and ideas. We said yes and waited the entire weekend for their call. We have never heard back from anyone. Over 3 weeks now! This project was expected to cost around $ 20,000, so to not even call back is inexcusable. We could have found someone else and had the work done in the time we have been waiting. Horrible customer service!

Called to make appointment for an Est. and they only wanted to make it if my husband would be there because they wanted the decision maker there. I told them that is not the way our family worked, I was decision maker in our family so they agreed and set an appointment. The morning of the appointment they called said that they were very busy and unless my husband was going to be there they would NOT come out. They would only come if the decision maker was going to be there and that it was company policy. Apparently speaking to a wife is a waste of their time. This company needs to realize that times have changed and women are the decision makers in a lot of families these days. To have such an antiquated policy in this day and age is appalling. We will be going with someone else.

We had a good experience with Paradise. We took quotes from 3 different companies. The first company took over a month to get us a quote, sent us unprofessional drawings and didn’t seem to want our business. The second company was the original winner with a price so good it was hard to turn down, but after we ordered from the sales rep, didn’t hear back from the company for a week until we called them to cancel. and then got a high pressure «you already signed a contract and are legally bound» BS from the other company, with a really bad attitude. SO, we went with Paradise and BOY ARE WE GLAD WE DID! Talk about making a right choice, we were spot on with this decision.
We had 4 points of contact with Paradise. The sales rep Kyle, who has his degree in architecture. The sales manager Ryan, the project manager Mike and the carpenter Derrick.
Kyle was as professional as a guy can be and his drawings and design were amazing. He designed our layout like it was his most important architecture project ever. When we didn’t follow up with Paradise the next business day, we got a call from Ryan and explained that we were going with another company based on pricing. He made no disputes but asked what he could do to earn our business. Despite not being able to do much in lowering pricing, we liked his attitude and the experience was already pleasant. Once in motion, Mike came out and did a survey and looked some things over. Next we had our lumber delivered and then Derrick came the next day to start the job.
We had been told it would take 2 to 3 days to complete the job. It actually took 7 and the job was delayed by several minor things such as not enough lumber being delivered, some minor design items that needed tweeking by Derrick the carpenter, and rain. Every day that Derrick was on the job working made us much more comfortable with the process. The work he was doing was amazing and we had no problem with the process taking a bit longer for the quality of work that we got. Mike called several times to follow up and swung by several other times to check up on progress.
We had hand railings and 3 sets of stairs added to our existing patio slab. We also had several privacy walls built on to our patio cover. The quality and detail that Derrick put in to this job is superb. It was well worth the wait to have the beautifully finished patio and deck that was crafted carefully and with care. Derrick took a lot of pride in his work and it shows in the final product. He even took care to make the balusters on the railings removable so that we can stain the railings easier.
Derrick began with the end in mind and added some nice little touches and flares that give us a nice finished and custom look to our backyard. He worked on both Saturday and Sunday in an effort to keep the project rolling despite the setbacks and the rain.
We spent more with Paradise than the other offers we got, and believe that it was well worth it. You get what you pay for in construction and we got exactly what we wanted with this. If you want cheap prices that are reflected by cheap work, Paradise is not the company for you. If you want fair pricing and amazing carpentry craftsmanship that is worth every penny you paid for it, you’re reading reviews for the right place.
Also, keep in mind that some people just can’t be pleased and that not everyone is perfect. People make mistakes, even when you pay them not to. Some people are negative and will not give businesses good reviews and will use sites like this as a sounding board just to be negative. Take these reviews with a grain of salt. The more complicated your job is, the more complications you’re going to have, so expect a challenging job to take a while and have some troubles.

AWFUL. I have never had such issues with a company before. First of all there was a miscommunication regarding the patio cover and when they built it while we were at work we had no idea what we would come home to. We called and told them we hated it, they tried to talk us into it, but we said no. They tried to charge us $ 450 to fix it. Absolutely NOT! They finally waived the fee after my husband begged them. So they built it over the span of a week. Well, apparently the builder picked up our extension cord when he left and he’s saying he didn’t. Irritating. Then upon further inspection of my husband and myself, we noticed that they had CRACKED the molding on the side of our BRAND NEW HOUSE! You can tell he tried to «fix» it with (shoe) goo probably, but no. I called them. The project manager finally came back out and said «ok, I guess it looks like we damaged it. Find out the house and trim colors and the builder will come out to fix it.» I found all the info, called. No reply FOR 4 DAYS! Finally, Friday morning the project manager called and said builder would come by that afternoon or early Saturday morning. Here it is Saturday afternoon, no builder, no phone call. I WOULD NEVER USE PARADISE DECKS AGAIN!