Midas

Only go if you have lots of time or you can drop off. They don’t care if you make an appointment. If you make an appointment in advance, then someone walks in a minute before you, they will take the walk-​in before the appointment. This is not the service I expected from Midas. I feel like I did the responsible thing and called them days in advance because Saturday was the only day I could bring my car in, and they did not respect me in return. They don’t care that people who work during the week need to plan things out. The sad part is they have so much business that it doesn’t matter what I say here, and it doesn’t matter that I won’t go back. This experience has led me to feel that they only care about money and not people.

Got my oil changed here on my 2009 Corolla. They were fast and friendly. The only reason I won’t give them 5 stars is they wouldn’t honor a coupon I got from a Toyota dealer.

So I went to the goodyear next to where I work for an oil change and inspections, and they returned saying everything was awful and I needed to replace all of my brake pads and rotors and filters and $$$$. I told them I’d take their comments under consideration, and instead took my car to Midas.
Midas said my front brakes were fine, but I might have to replace my back rotors, but also that I could buy my own replacement rotors and bring them in if I wanted, so they didn’t have to change their material upcharge. And then they came back and said they were able to machine down the rotors, so I didn’t have to replace them anyway, only the back brake pads. Love you, Midas!

We trust impeccably Midas. All credit goes to Doug, the Owner, and Chris, the Service Manager!!! This 13 827 San Pedro Avenue location ROCKS with excellent professional care! Doug has insured we get the BEST service and his ENTIRE staff are AWESOME! Call (210) 490‑0086 for your next car repair!!!

The service has drastically declined at this location, and as a result, I have no intention of ever returning.
Coming straight from work, I arrived at Midas at about 5 PM to see if I could get an oil change. They were not scheduled to close until 6, so provided that they weren’t busy, there was enough time. When I arrived, I saw at least four employees around the bays. One employee initially greeted me but didn’t ask me what I needed. He tended to another customer and then walked around the area. Only one vehicle was being worked on at the time. I was at the front counter waiting for about 20 minutes until the employee finally returned to ask me what I needed. When I said that I was hoping to get an oil change, he immediately said no. Could he not have asked me that earlier so that I didn’t have to wait 20 minutes to be told no? Then I told him that I work during the week and asked if it was possible to schedule an appointment for 5 PM later in the week. Without even looking at an appointment book or log, he again immediately told me no. I was appalled at how abrupt he was. He suggested that I could leave my car overnight. For an oil change? Really??? I have been to this location in the past to know that it can be done there in less than an hour. So why I was not allowed to schedule an appointment for 5 PM (and his refusal to even look for an available day) was beyond me. When I called corporate about the incident, even the customer service rep. was shocked and confirmed that no, appointments can be scheduled at that time and that he should have consulted an appointment log.
The upside of all this is that I discovered Valvoline, which is next door to this Midas location. The staff there was extremely polite and friendly. They changed the oil and even updated my inspection sticker all in a quick and seamless fashion. Also, while it wasn’t needed for this visit, I learned that they have extended hours and are open until 7 PM during the work week and are even open on Saturdays and Sundays. So thank you, Midas, for encouraging me to switch to Valvoline.

I really can’t thank you enough! You had a mechanic do a diagnostic on my check engine light. It turned out to need just a reset and the gas cap tightened, but I was still treated as a welcomed customer, even though there ended up being no charge. You’ve definitely won me as a customer!