Hyatt Place San Antonio-N Stone Oak

Really nice people here! This place is very well situated and you’re accessible to anything you need. If you like a great workout then take advantage of going across the street to the 24 hour fitness center. It’s got any and all great workout equipment. The breakfast is made fresh and the place is very clean. What makes this place great are the people who work here! The are extremely friendly and will do anything to help. I would highly recommend this place to anyone and whenever my family comes to town we stay here. The indoor pool is very nice when the weather is terrible. Stay here; you won’t be sorry.

We use this hotel for our meeting space for our business, always excellent service and attentiveness from the staff. Our space is always clean and well stocked.
The lobby is very inviting and warm with a crisp modern vibe. Just as a side note the coffee is superb as well :)

I do find these budget variants of the big brands hit and miss. This particular location was a hit, it has everything you need for a short overnight stay. My room was quiet, clean, had a small fridge and free Wifi. Breakfast was also included but most of the stuff I couldn’t put a name to, one thing looked like a McDonald’s Bacon McMuffin but it could have been almost anything. There was a good selection of breakfast cereal and non street meat breakfast items.
The front desk staff were very helpful and friendly so all in all a good stay.

My husband and I and our 2 year old, stayed for 2 nights in room 621. The room was clean and the air conditioner was ice cold. The bed was really comfy and the pillows are so comfy I am thinking about purchasing them online. Anyways, we arrived and I grabbed a trolley cart went out and grabbed our bags, my husband checked in and the man and women that was at the front desk was very nice. Every time we walked in and out they greeted us and smiled. The pool had too much chlorine in it, I went upstairs and took my bathing suit off and it was dripping pink dye that was from the suit. Please put a rug from the pool area following to the elevators, my daughter and I almost fell yesterday night because the water was dripping onto the floor and we needed to make it to the elevator. It’s nice that their are towels at the pool area, it closes at 10 pm. Our room on the left side of the shower their is pink mildew that needs to be cleaned, also the shower head is white and it’s not supposed to be it’s calcium buildup. The mat that is in the shower was disgusting, when we arrived the mat was wet from the previous person who stayed and it was rolled up so we had to stand in the shower with towels on the floor.

Everyone at the hotel is friendly, the beds are super comfy, located near many good restaurants and shopping opportunities. The kids didn’t love the breakfast, they’d prefer to see more items like bacon, sausage on the menu. Overall a good stay.

We left our first hotel because it was unbearably bad and booked this hyatt place in the morning after our first day in san Antonio. We have stayed at several hyatt places and have always been very pleased and this location was no major exception (just a few concerns).
The ladies at the front where very friendly and helpful as is the case in every hyatt place we have ever been to. About an hour after we checked in they called to make sure our room was good and we where content.
Excellent customer service.
The breakfast was better than average and as usual it was fresh and tasted good for hotel food.
The mini fridge is awesome and gets your drinks very cold very quickly!
The location was just far enough from the freeways intersecting nearby that road noise was a non-​issue if only very slightly audible.
Our concerns and reason for not being 5 stars is that the shower head needs to be serviced or replaced as it shoots water in every direction but straight. The bathroom light is also very very dim, almost like an incandescent night light. One of the beds was very noisy and every time I turned in bed it would be very loud (the other bed did not do this).
Also as we where leaving we noticed one of the living room lights was out.
Overall a pleasant stay but maintenance and upkeep needs to be more aggressive or else this place can quickly fall victim of disrepair and aging even though its fairly new.

We stayed here for 3 night during our stay over the holidays in San Antonio. We got a nicely appointed room with a larger room on an upper floor by special request. We had a very pleasant stay. They have a nice breakfast spread but it does get very busy and crowded during the peak breakfast hours. However if you head down early around 7 or 7:30 it’s fine. I’d definitely stay here again if in the area.

Let me start with I’m platinum at Marriott… so that is my brand preference… or «was»…the staff, facility and rooms are top notch… feeling the Nordstrom Way, professional without being pretentious.
The Marriott properties were sold out, so they suggested the Hyatt a mile away… class act (Southern hospitality is wonderful)…glad they did b/​c I would highly recommend this location, well done to both Marriott and Hyatt.

Normally I love the Hyatt chains but this one I was very displeased with. Being on a crazy vacation with an infant and young child this was our last stop until we headed home. Unfortunately for me I left my single shot canon camera with all our vacation photos in the room when we left. I failed to realize this until the next day when we were already home in Denver. When my husband called the manager he seemed friendly enough but said no one found a camera and he would call us the next day. Well he never called back. Apparently the staff think what’s left on accident is theirs for the keeping.

This was my first time staying at this Hyatt Place location; it definitely won’t be my last.
When I booked the room, I requested a quiet room on the highest floor possible, away from the elevator. My request was granted, and I got a corner room. I didn’t really like it. It felt very cramped and I didn’t like the sofa setup or floorplan. Plus, it was on the side of the hotel nearest 1604 & 281 (quiet inside, but the highway noise was LOUD). My biggest issue was that it didn’t have a tub. Normally, I wouldn’t care, but this particular stay is all about R&R and I wanted to soak in the tub! I called the Gallery Host, Mary, and after a little bit of searching, she was able to find me a room with a tub. It ended up being an accessible King on the 3^rd floor, still away from the elevator. Even though the upstairs guest is a little noisier, it’s not as loud as the other room because it is in the opposite direction of the busy highways. Even better, the room is much more spacious and more like Hyatt House, minus the kitchen. I absolutely love it.
I thoroughly inspected the room and found it to be incredibly clean and fresh-​smelling. I have a mini fridge in my room, so I stopped at Whole Foods on the way here to get some healthy snacks such as yogurt, carrot sticks, hummus, Baybel cheese, et cetera. They fit perfectly and I’m glad that I won’t have to settle for the Gallery Menu food. (It’s not bad per se, but it is very limited and doesn’t really tempt me — at all. It’s the same Gallery Menu at every Hyatt Place.). I also won’t have to leave my room. :)
There is a shuttle to take people to places within a 3 mile radius of the hotel, if they don’t have a car. There is a guest laundry room on the 6^th floor, as well as (I think) an indoor pool and a fitness center that looked tempting. An added perk is the Lifetime Fitness is very close nearby, and I happen to have a membership, so if I feel like it, I can go there, too.
I’d say the hotel is walking distance from Methodist Stone Oak Hospital, but with the traffic nearby, I wouldn’t risk it. There is ample parking for cars and a shuttle if you don’t feel like driving.
Overall, I am very pleased. It was a great value for my money.

Stayed down here for a night with my boyfriend. The staff was very pleasant and helpful. The room was wonderful. I wish I could take the bed home it was so comfortable. The free breakfast was alright. Donuts and pancakes tasted a bit stale. Fitness center was a couple treadmills and free weights up 50lb w/​a bench which was just fine with us to get a little workout in. Overall we would definitely come back again.
Just don’t go to the Mexican restaurant across the street. It was terrible.

3 stars for:
The curteous staff that greeted you as you came and went everyday.
*cleanliness and style of the hotel
*convenient parking
* complimentary makeup remover towelettes
* nice eating area in lobby
* small fridge in room
2 stars taken away for:
The king suites are not big enough to accommodate a sofa bed/​more than 2 people
*once you open the sofa bed, there is zero walking space. Have to leave either bed? Forget it
* one tv so only one bed can watch at a time
* Reserved room for 4 people and received 3 bath towels everyday
* breakfast was poor quality. There were 3 options that change everyday. The staples included runny oatmeal, breads and jam, cereal and powdered donuts. The hot options that change were the most disappointing.
Basically, its not a bad place to stay but I would absolutely not recommend for more than 2 guests per room. I asked and we had the biggest room on the property.

Not bad but not great. I stayed here for 6 nights while waiting for my things after moving to the area. Hotel is nice, staff was pretty good. My little complaints were the slow elevators, the meager breakfast selection (that’s what you get when the breakfast is free I guess), and the fact that housekeeping would change the AC temp when they came in to clean– and I mean change it drastically. One day I came in and it was turned down to 65– wtf?
Only big thing– one of the days I left before 8 and came back at about 630pm, walked in the room and it hadn’t been cleaned. I called the front desk, who appropriately apologized and said they would send someone up. Only they sent a maintenance man who spoke no English. Fortunately I was able to piece together in my rusty high school Spanish what I needed. The front desk staff (doubling as housekeeping due to low staffing) came up and almost acted as if they didn’t believe me, one of them saying «I cleaned the stay overs on this floor myself and yours wasn’t on the list” — well buddy, you might want to recheck your list, I’m here 2 more nights. THEN after they left there is another knock on the door, the actual housekeepers showed up also to clean. Communication seems to be a bit of a problem around here…

The staff and manager are the best. I asks mgr for ice and she took us to the ice machine and helped us full cooler. Staff are so friendly and helpful. Rooms are clean and beds were done in the morning. Great location for six flags. Nearby Walmart, clean pool indoors, nice gym, quite, attractive lobby, breakfast buffet was wonderful. Free fast wifi from rooms to parking lot. This is a great place to stay.

Best hotel ever! It really gets 4 and a half stars from me.
Superb breakfast… You will not find a better breakfast included anywhere IN TEXAS! Great pool and nice staff. It seemed like I was always searching for a washcloth… But thats my only complaint. 1 thing wrong, 927 things right! You do the math.

As usual, Hyatt Place offers a great stay in the Stone Oak area of San Antonio. It is a well staffed, clean hotel in a great location. As long as you have a rental car and not interested in staying downtown, this is a great location. You can hear the highway, so next time I’ll ask for a room on the opposite side.
I’m finding that I enjoy Hyatt Place because they are consistent from one to the next. The physical layout is very similar, as is the décor. The company must do extensive training because all employees are really helpful, kind, and offer great customer service.
The breakfast in the morning is a good assortment of your go-​to items: oatmeal, breakfast biscuit sandwich, fruit, juice, coffee.
The gym has 4 cardio machines and free weights. Good enough to keep you on track with you health routine.
I love when hotels offer free WiFi. They are one of the only hotel chains that does not give complementary lotion, but they have lots of things to purchase if you forget. They also have a «borrow» program and you can borrow some items like high powered blow dryers during your stay.

I had to travel to San Antonio for a wedding, and Hyatt Place was the pre-​arranged hotel, and I am so glad it was. I LOVED this place– it was so so nice. I was expecting decent, and I got a beautiful facility, super clean and modern rooms, and great customer service. It really looked and felt like a fancy boutique hotel, but at great rates for the room! Btw, Costco members get a good discount here!
The hotel itself looks BRAND new, the lobby is great looking. Rooms are so nice and clean, they are very big, have a great sectional couch, huge flat screen tv, desk area, and very comfy bed. I was so pleased at the comfort of the room, I enjoyed chilling on the couch, watching the free premium tv channels.
The staff was lovely, and I had the complimentary breakfast just once, but it was so good. They have freshly made breakfast sammies that are like deluxe egg mcmuffins, tons of fruit, donuts, bread options, juices, coffee, you name it. This place has a better free breakfast than most breakfast spots make you pay for. Unlike many other spots, they take great pride in keeping things nice and clean– the whole time.
Thanks for a great stay, I will now go out of my way to find a Hyatt Place for my future travel.

Hyatt Place, how I love thee!
I visit the northern part of San Antonio frequently and I’ve had trouble locating a reliable hotel location. Previously I’ve tried the Holiday Inn Express, the standard Holiday Inn and the Courtyard Marriott across the street.
None of the above mentioned can touch the Hyatt. Now bear in mind there is a $ 2 difference between the Courtyard & Hyatt and ~$ 18 dollars difference in the Holiday Inn. For that money I beg you to give them a shot.
The service is top notch, the rooms are very clean, the food is great and hot breakfast included. (That alone offsets the cost.) Props to the night staff for being so friendly and accommodating, it makes the place feel like home.

A very pleasant Hyatt experience on this last crazy week of travel for me.
Check in and check out were a breeze. The lobby is beautiful with two computers attached to a printer if you have some urgent matter that needs to be dealt with (stuff happens).
The room was comfortable and feels like a mini apartment which always makes me feel more at home. The flat screen TV on a swivel is a nice touch, sit on the couch or the bed and the TV can move to suit your mood. Wi-​fi was spotty but free, so I’ll put up with it. Room was always clean and tidy after I returned from a long hard day at work. Bathroom is spacious and shower was hot and and had good water pressure.
I also hear they will drive you anyplace within a 5 mile radius from the hotel and pick you up using their shuttle which is an added bonus if you don’t have a rental car.
Bill was placed under the door in the morning so there was no need to check out with the front desk.
Thanks to Hyatt, I was relaxed and comfortable in the mornings and evenings and that’s always appreciated on business trips.

Great service, helpful staff, convenient location off of 1604/​281, cheap rates, often available, one of the newer Hyatt Places (has the new, glass-​look, not the orange look), can’t ask for more!
One trick to getting here if you’re crossing the Sonterra overpass is to cloverleaf back down onto the feeder of south 281, then make that first right straight into the parking lot. No need to go way out west on Sonterra hunting for those tiny Hyatt Place signs and wandering through that empty field like you’re about to bury a dead body.