Gerry Wood Honda

This dealership is okay. But the people in the office are TERRIBLE !!! Didn’t listen to the customers. We bought a Tahoe from them. Sales person was great! People didn’t listen that we were going to plate it in another state. Didn’t listen to us. Big mess up trying to get this straighten out. After 4 phone calls, finally got it straighten out. Love my Tahoe tho. Again, this was all in the office. Not the sales area.

Below summarizes the two challenges I encountered during my purchase of a 2014 Honda CR-​V last week.
1. Twice, while visiting the dealership to sign the necessary paperwork to complete the transaction, I enjoined a manager to ensure no dealer-​specific decals, plates, or markings were affixed to my new vehicle. He assured me he would make sure none were attached. When the car was delivered to Mooresville, a Gerry Wood Honda dealer decal, requiring 15 minutes to carefully remove (to avoid marring the finish), had been applied to the back of the car. The lack of attention to detail and customer care was, while wholly unsurprising, nonetheless disappointing and does not motivate me to encourage my friends and associates to patronize your dealership. Perhaps it is a small issue. But I don’t think I need to spend $ 30,000+ to buy a car and then advertise your business on the back of it. And I specifically asked for it not to be attached. Your manager, despite displaying vertical head movement and verbal acknowledgement, never followed through to do what he said he would. Even days later after I told Russell Taylor about the oversight, the manager has never called to try and make it right or apologize.
2. Like many people, I do not enjoy the gamesmanship associated with purchasing a vehicle and I encourage your dealership (and industry) to do some major restructuring of the business model. When I go in to Home Depot to buy a hammer, I am not descended upon by multiple people trying to package crap on it I don’t need or want — like a cushion grip or protective coating for the hammer face or an extra fee for printing my receipt («documentation fee»). I just want to buy a hammer for the price advertised. This is a pricing model many dealerships, yours included, have not yet embraced. Despite showing up with USAA pricing data, I was confronted with multiple games to pack on extra profit. Despite dealer holdback profit built into the price, the utterly valueless «documentation fee» is nothing but hundreds of dollars in additional profit for which I receive ZERO value. Because I needed a vehicle quickly, I accepted — for an additional $ 300 — what was nearly $ 1,000 of high-​profit items (tinting, cargo tray, etc) that I did not want or need. Dealers add these high-​margin items and then force them on consumers saying «all dealers do it», «you need tinting in the hot summer…» blah blah. If these items were genuinely valuable and in your customers’ best interest, allow your customers to choose to order them or not. You treat consumers like they are idiots and cannot see through these pathetic tactics.
In summary: in the short term, you guys sold a car. But your 1970’s gamesmanship business model is repellant. As long as your dealership continues to propagate poor customer serve (#1 above) and employs a dinosaur-​era model of the car buying experience (#2 above), you have not earned a loyal or repeat customer. I’ll go out of my way to ensure people I interact with know about the games played at your dealership and how customers get jerked around. In addition, I’ll drive a number of additional miles to find a dealership in Charlotte for my service needs.

Never again will I even LOOK at this place. (Gerry Wood Honda)
Came here and test drove a few vehicles this week based off a co-​workers review. What ensued for the past 4 days irritated me to no end.
These guys wanted me to pay 11k for 2006 vehicle, with bad financing and high monthly payments that were OUTRAGEOUS. They kept calling me every 30 minutes asking me if I’ve made a decision yet. For 4 days, GWH and my father argued over the price of a stupid gas guzzling trailblazer!
The foreign sales manager kept telling me «I want to sell you a car more than you want to buy one» OKAY THEN WHY DID WE ARGUE OVER THE PRICE OF A CAR FOR 4 DAYS. He should’ve took my offer and shut up.
I decided that if I was gonna have 300 dollar car payments then I might as well get a NEW VEHICLE. So I did, I walked next door to Team Chevy and bought a car.
GWH. You get in F in my book.