Bak Photography & Entertainment

The wedding was spectacular, & nothing can mar that. It was after, when it came time to order pictures, that things fell apart.
NOTE:1)If you want me to order from you online, expedite it in a timely manner. 2) Don’t make up stories, don’t lie. 3) If you don’t want a bad review, refer back to #1 & #2.
On 7 – 7, we ordered our pictures. By 7 – 29, we had not received them, so I emailed Bak. 20 mins. later, Heidi wrote back. Sheer coincidence, they were shipped out today. Great!
The next day, 7 – 30 at 1, Kelly, the office/​studio manager, wrote-«I have reached out to our lab & requested an update on your order. I will provide more information as soon as I hear back from them.» ???WHAT??? I thought it was mailed yesterday!
2 ½ hours later, another email from Kelly-«The lab asked me to verify your shipping information as the city below is „Pgh.“ Not positive, but they’re thinking that may be the issue. We’re still investing on our end, but wanted to be sure the shipping address is correct. Please confirm. If you have any other questions, please let me know. Otherwise, I’ll be in touch as soon as I have a bit more definitive answer.»
Is it just me??? Several things come to mind. WERE they sent out yesterday? Was I lied to? If they had my name, address & phone#, why was nothing done until I wrote if there was a question about «Pgh.» ??? «Pgh.», an issue??? «Pgh.» has been the accepted abbreviation for Pittsburgh since… forever! Yes, we’re from Pittsburgh, Pennsylvania, not Michigan, but really, you never heard of «Pgh.»???
I left the response email for my husband, who needless to say, was as irate & confused as I was. In part he wrote-«The United States Post Office accepts „Pgh.“ as the standard abbreviation for Pittsburgh, Pennsylvania, 1 of the original 13 colonies, something learned by 5^th grade. Then there’s the zip code, along with the address to ensure it gets here.» He also said he was the bride’s uncle, & his sister, mother of the bride, would be unhappy to hear of this.
7 – 31, Kelly wrote back. It is now the lab’s fault. They don’t do online orders at the studio. They only get an email that an order was placed, the lab does the rest. «I did not create the shipping label myself, so I must wait for a response from the facility who created the label.»
UPS is also to blame as they «often assess extra fees or delay shipments if the address provided isn’t in their system.»
Oh, she knows the family well, adores them, particularly his sister. She’ll discuss this situation with her as she knows her well. Gee, I wonder what story she told her?
We received the pictures on 7 – 31 at noon, an hour before her last email??? Hmmm, darn UPS!
His sister emailed us, wondering what was up as Kelly had already made mention of it to her, & that the 2 would talk more later! I let her know we got them, nothing more. It really shouldn’t be her concern or problem, only Bak’s.
Seriously, how can you not know what’s going on within your own company??? There was never a sincere apology, only excuses. Heidi knew & did more in 20 mins. Maybe Heidi should be in charge.