Bagel World II Bakery & Deli

Wow! I see the negative reviews! But, whatever. I will always choose Bagelworld for my morning bagel, regardless of the wait. I just cant spend more for an inferior bagel from Dunkins.

I write this as a wait in the line of one of the world’s most inefficiently run food establishments. This is my second time going and is probably my last. This restaurant would be better served as a make your own bagel store. Why does it take 5 – 10 minutes for each person? You’re cutting a bagel, toasting it, and applying a spread. On occasion you microwave some bacon or eggs. Finagle or Brueggers see more volume, have similar staff sizes, and have a total bagel delivery time of under 10 minutes. You clearly have loyal customers, but you would have more if your service wasn’t so horrible. At least your bagels are delicious, but nothing is worth this kind of wait (unless you have 1 – 2 hours to spare for a bagel).
Recommendations to management:
* Have a dedicated cashier. The constant gloving and de-​gloving of your staff is wasteful of both time and resources
* Have a dedicated spread applier
* Have a dedicated cutter and toaster
* Have a dedicated griddle cooker so your food is fresh and not microwaved
* Clean your restaurant. It’s filthy
* Your line inside wraps the opposite way as it should.
With task-​dedicated employees you will most certainly increase your efficiency and improve the satisfaction of your customers. Your employees will bump into each less and you’ll waste less plates, gloves, and other supplies. You don’t even need to hire more people. You have all the people you need!
Bagel World. Your bagels are awesome. Your service is hilariously awful. I would love to change this review to a positive one. The good thing is, your problems are so easy to fix.

Be prepared to wait in line for 20 – 30 minutes for a bagel, but I PROMISE the wait is worth it! If it wasn’t for the rude workers behind the counter, I would give Bagel World 5 stars. The bagels here are incredible. They are fresh made in house, and often are served to you warm! They are on the larger side, chewy and heavenly! My favorite flavors are Egg, French Toast, and Poppyseed, but that is just personal preference, and you really can’t go wrong with any flavor. The cream cheeses are delicious, especially the scallion and lox. When you order a bagel sandwich, the egg is made in the microwave but the taste of the bagel neutralizes the OK tasting egg. I could go on and on about the quality of the bagels, but I recommend you try for yourself!