Vandalia Bus Lines

We just used 3 Vandalia buses for our field trip to Jefferson City. The drivers were courteous, helpful and went above and beyond to make our trip as easy as possible. They arrived 30 minutes early to school, which started the trip off right. As we were running a bit late, they dropped us off at a building that was not originally on our agenda. At the end of the day we called to ask them to pick us up at a alternate spot (also not on the agenda) and they were happy to do so. They handled 140 4^th graders and their parents with a smile! I would definitely use this company again.

Vandalia was one of the best bus companies I’ve ever worked with – they were consistently very responsive over the 6 month planning period, and had fantastic rates with a discount for multiple buses. The drivers were always early and friendly, and had a clear understanding of our (sometimes complicated) routes and the city overall. We had no problems with them getting lost, and I received a lot of compliments on the buses and drivers from attendees. In one case, the bus arrived early at the destination and it was not yet open – while they waited, the driver took them on a tour of Forest Park and explained its history and talked about what’s there now. They clearly knew a lot about St. Louis and were excited about sharing!
They also caught a major problem on my end and fixed it with no extra charge – I somehow managed to miss that we were contracted for a Thursday instead of a Saturday – they caught it on Tuesday and had no problem switching our day!
I would absolutely book with Vandalia again if we come back to St. Louis or the surrounding area.

I am not one to leave negative reviews, but I thought this was one case where it is warranted.
We contracted Vandalia bus lines to provide for 2 large passenger buses to pick up guests for our wedding at 2 different hotels in O’Fallon, MO and drop them off at our wedding in Defiance MO.
About 30 minutes before the ceremony I received a phone call from one of the Vandalia drivers who informed me that there weren’t any guests waiting outside of the hotel in O’Fallon ILLINOIS. Yes, while the Vandalia driver was in O’Fallon ILLINOIS, we had 40 guests waiting for that bus in O’Fallon, MISSOURI. My bride and I had to scramble to get other shuttles at the last minute to drive guests to the wedding. Guests were late, others had to drive themselves. We had to delay the ceremony by 30 minutes to allow for delayed guests to arrive. (The other Vandalia bus arrived on time and in the right location)
This mistake though isn’t why I am choosing to leave a negative review. It was the pretty terrible service we received from Vandalia Bus Lines afterwards. They weren’t at all apologetic or sorry for the error. When I called back the next day they were rude and refused to refund the full amount of that bus for the mishap. I ultimately had to set up a chargeback with my credit card company.
I would advise that others avoid using Vandalia at all costs. Mistakes will happen, I get that. It’s how you choose to treat people that counts.