Hilton Saint Louis Downtown

Very cool looking place. stayed there for a week. Lobby employees are great. Unfortunately the room cleaning are horrible. They took money from me. I stepped on on earing from the last person that stayed in my room and it went into my foot. They never replaced my dirty towels. And also ate food out of my fridge. The manager just tells me action are being taken but nothing ever happened. I will never stay at a Hilton in my life and thanks for ruining my st Louis stay. The Hilton really made it the worst vacation I ever took.

First off stay room clean and neat we stayed the weekend there what was not great being charged $ 400 for parking which was suppose to be $ 20 a day for 2 days that is $ 40 not $ 400 dollars this was last weekend still waiting for answers no one seems to know what to do etc. Next time I will be staying somewhere else.

Stayed here the weekend before Thanksgiving 2015. Nice hotel. Clean, decent size, nice view of the arch. Close to a lot of activities and lots of great places to eat. We even forgot some of our luggage when we checked out and the hotel mailed it home to us at no charge. We would defiantly stay here again.

As a Hilton honors member I like to stay consistent with my hotel selections during work travel in order to acquire points. This hotel is satisfactory but nothing amazing. I arrived without remembering to bring my travel toothbrush and toothpaste kit. The clerk informed me that they are out of stock and offered no resolution. I had to go out and buy my own which given the location, isn’t the easiest to find in this area. This happened when St Louis was particularly cold and rainy so I wasn’t happy about this.
The rooms are not outfitted with microwaves and the entire hotel shares a single microwave located in the hotel store on the ground floor. The rooms do have a personal fridge which is nice but doesn’t make sense to me given that there is no personal microwave. The rooms also do not have a hairdryer, I don’t typically use one so this wasn’t a problem for me but I imagine would be irritating for others coming out of the shower to realize this. You may be able to ask for one but I did not.
The rooms are clean and slightly above average but the halls look dated and smell stale. The entrance is impressive but after that everything is about standard.

I stayed at Hilton at the Arch October 13^th thru October 19^th. I am writing this to give special acknowledgement to everyone in this hotel especially Mark Sugars the assistant general manager. I myself am in the hotel industry and work for a Waldorf-​Astoria property in Phoenix. We are part of Hilton and receive a generous employee discount at other properties. When I was looking to book my trip there were several days of my stay that were unavailable under my employee rate. I called the property and was helped by Mark. Mark was able to extend my stay during what was a very busy time in Stl since there was the rock and roll marathon and postseason baseball in downtown. His quick response and generosity was above and beyond what I expected. This was very important to me because it allowed me to extend my trip to visit my hometown, family, friends, and i was in the ½ marathon. What he did really changed my trip overall by allowing me extra nights. I got the pleasure to meet him in person on my arrival and he was just as courteous as he was on the phone. Everybody I encountered during my 6 nights was more then pleasant. Valet, bellman, housekeeping, bartenders and front desk consistently always acknowledged my presence. One late afternoon I went down for a margarita at the bar. Not knowing it wasn’t open until 4 p.m. I asked the front desk where to go. Instead of telling me it would be open at 4 they made a phone call and gentleman came to the bar and made my drinks before they opened. Now that is service!
I know what the service standard requirements are for Hilton and this property far surpassed all the other ones I’ve stayed at. The lobby is beautiful and immaculate. The gym was very clean and had everything I needed. My room was beautifully updated and very comfortable. The location really cant be beat. especially if you’re a baseball fan. Im counting down my days until my next visit home and this will absolutely be my first pick to stay at.
So, thank you Hilton at the arch! Thank you to all the service staff for always being on point. And again, thank you Mark you truly made a difference.
Adrienne

Clean safe. everything that the HILTON Ballpark location isn’t. do yourself a favor and stay here and save the your money!!! Staff is great!

It’s the people that make this place special.
I stayed here the night before my wedding and I couldn’t be happier with how I was treated from check in to the check out
Mark (front entrance Valet/​Bellman/​Superman) was extremely helpful and I would come back and stay here anytime

Ideal location, right downtown. There’s a larger, cookie cutter Hilton closer to Busch Stadium but this has old school character and charm.
We had a large corner room with a view of the Arch and it was perfect.
The self-​parking lot is in the building across the street. You’ll get a key card which will allow you to come and go as you please… there are signs everywhere reminding you to have your key card with you at all times. The price though, being downtown, was a hefty $ 19+tax/night. Yikes!
Easy check-​in and easy check-​out. Just what I like!

Arrived to find a sign outside saying valet parking full, with directions to their garage. Greeted by the valet who asked if I was on their list for valet parking. He stated I wasn’t on their list and refused to take my car.
I have a fundamental issue with a hotel that lacks enough valet parking for all of their anticipated guests. Look, I don’t care if you have to shuttle valets to another location, a hotel offering a valet service should never have to turn a guest away.
At the front desk I asked for a room with a king bed. The front desk agent was adamant that the hotel was sold out and a king bed would not be available for upgrade.
When asked if I was parking a car, I explained me situation with the valet, and how poorly he handled himself. I explained how inappropriate his behavior was, and that no hotel guest should ever be treated with such disregard.
The front desk agent asked how she could help. She suggested two beverage coupons – I don’t drink. She suggested free breakfast – I’d be at work before they even open the restaurant. Then she suggested a room upgrade.
So the same hotel that was sold out, suddenly has rooms available for upgrade. Not just one, but three different king rooms to choose from.
Not only did they insult me, but then they lied to me.
As it turns out I returned my rental car to the airport and took a taxi to the hotel.
I return to find my room completely dark and extremely hot. The least they could do is leave on a night light when you check into the room. As for the temperature the hotel has been kind enough to lock out VIP mode from their Inncom thermostat. For the guest that means the room won’t completely cool to the temperature they want, and the fan won’t go to any level above low. Pure misery in a town that routinely has 90º summer days.
The sad part is I’ve had previous stays at this location that were decent, hope this isn’t a downward trend.

Thought we were staying at the other Hilton by the ball park. Booked two days.
Arrived around 5pm on a Sunday, waited about 20 minutes for valet to make an appearance. Got checked in. Yes, we are diamond members, yes that makes us have higher expectations. The room was just okay. The air conditioner sounds like a loud truck is running. We were on the second floor with a view of the alley and building across the street. The sound proofing is non existent, we were woken up a few times by other people staying on our floor. The extra blanket in the closet, was dirty. Staff seemed neither particularly accommodating nor knowledgeable about customer service.
There is no club level at this hotel, big drawback.
My biggest pet peeve, is when house keeping knockoffs on the door when the DO NOT DISTURB sign is on the door. Can anyone explain this to me?
The best part of the stay has been Shonda at the Starbucks bar. The gym/​jacuzzi is clean.
Next time we will make sure we pick the right Hilton as their level of service is on point.

My boyfriend and I chose this hotel based on its close proximity to the Arch and Busch Stadium. There is another Hilton property closer to the stadium but this one had so much character! The building itself is historic and used to be a bank, so they had actually converted the bank vault into a small gift shop and business center. The décor is modern yet still had it’s historic downtown charm.
Our first night there, a storm had hit the city so we were stuck inside and decided to have dinner at the hotel bar. The food was delicious and service was decent. We also made use of the jacuzzi spa which was very relaxing after a long day of traveling. The room itself was small but cozy. My only complaint regarding the room was that the door was incredibly hard to open. It seemed as though the hotel had been renovated recently so perhaps new paint made it sticky or it could’ve been due to humidity. I had to have my boyfriend open it every time we got back to the room.
The furniture in the room was in excellent condition. The bathroom is really small but for 2 people, it was fine. I also want to make note that the self parking was great (parking structure across the street). We were provided a key card that opened the door to the structure, so we felt safe going in and out. It was easy and convenient. Overall, we love this property and hope to be back again in a couple of years!

Cons: have to pay for wifi, room is a little oddly arranged (bathroom is right next to bed), no vent in the bathroom, housekeeping came super early
Neutral: have to pay for parking, pillows on the bed
Pros: beds are amazing, nice spa, great location, nice to have restaurant and bar inside, staff super sweet,

Not to be confused with the much larger Hilton-​Ballpark, this hotel has a great downtown location with nicely appointed rooms. The gym is also great.

Stayed at this hotel last month for a business meeting, and it was a really nice experience. Room was comfortable, a little small, but I’ve stayed in much smaller rooms, so it was manageable. It had the feel of a boutique hotel, which I really liked. Comfy bed, nice shower, good blow dryer, free wi-​fi, and decent meeting room.
Service was good — the person who checked me in seemed a little preoccupied, but other than that, it was good. The location is really good if you want to stay downtown. Also, they have a small Starbucks in the bar area of the lobby, but if you want a real Starbucks, there’s one a few blocks away.

Great hotel, nice staff, clean rooms, great local bars in walking distance, but not the safest place in town. If you go sight seeing, go during the day, but always keep your eyes open for shady characters.
Stadium is 2 blocks over, so if your headed to the game the is the perfect spot!

Pro’s;
* Nice rooms– comfortable
* Nice staff, very attentive
* Great breakfast– free continental and 5 dollar upgrade for full
* Good location– right downtown
* We got free drink tickets every day
* Angel at the front desk (really helpful and positive) — Rae at the bar (fast, attentive, friendly)
Cons;
* Loud– Our room was outside the housekeeping closet and they slam the door about 50 times between 8AM-9:30 AM. I even left them a nice note asking them to be more considerate, this just made them slam the door louder.
* Lobby– We tried to have a meeting in the lobby (on a Wednesday morning we were pretty much the only ones down there) and they had 80’s rock on volume 10! My wife asked the manager (guy with a red beard) if he could turn it down just a little and he said «he would see what he could do» — this is code for NO at that hotel. — We had to go after about 25 minutes because we could not hear each other.
* Our room had a view of an alley — which on Mondays and Wednesday had a garbage truck emptying dumpsters, maybe as many as 10 from 615AM-​645 AM. I think we all know what that sounds like.
All and all the cons outs shine the pros for us at this hotel, so we would probably stay somewhere else next time. They get 3 stars because of the staff.

I haven’t been here in years, but they did a nice job remodeling the rooms. I’m not too crazy about the ‘modernization’ of the lobby is just OK. I kinda like the old vintage look since this was an old bank. The older photos show the lobby. But it’s a very nice hotel, everyone has been super friendly and helpful!

Comfy room – close to everything. Park the car and walk, for sure.
Sushi
Pizza
Steak
It’s all downtown. Ballpark, river front, arch, are just a stroll away.
This Hilton had a lot of vacancies, but my Gold upgrade was lacking in wow factor (just a corner room – woohoo). Nice, clean room. Comfy bed.

Fantastic Hotel in downtown St Louis. We live in St Louis but have tried several of the area hotels for ‘date night’ out on the town.
The lights on the desk having built in USB ports was awesome. The TV was alright, the jetted tub in the suite we stayed in was awesome.
Parking was a little bit of a problem, but was sorted out shortly after arriving.
This is a great place to stay!

WARNING: This place is swanky.
Set 1 block form the Arch. Old world construction with a grand entry way. I believe this place used to be a bank? The business center is located inside an Old but HUGE Bank Vault (swanky).
Valet only, tips are appreciated but everything else is comp’d.
The views from the rooms are decent (assuming you get one facing waterside).