EBG Collision Center

This is something I have to write. Three years ago my car had a small accident and I brought the car to this place to do the body work. At that time I could not tell any problem after I got my car back, and thought they are a reliable body shop for the price and service. After being relocated to CA, I was intended to sell the car to
. The technician from Beepi inspected the car and told me there was some problem with the bumper and it was not aligned appropriately. «It is really a cheap and fast work». He said. It will cost a lot to just take off the bumper and realign, so Beepi refuse to buy my car.
It is a shame to choose this place which caused me a lot of trouble on selling my car.

Took my car here recently after a small accident and was really impressed by the service I received. The estimate was completed and submitted to my insurance company the same day as I took it in. While the repairs were being completed they kept me well informed and finished the work days before promised. They are a great family business who do wonderful work!

Upon walking in there were three men working on computers and not one of them acknowledged us. We were here for an estimate and the fact that we were even there seemed to annoy them. No one was very clear about what would be going on. When we asked if we should come back they said no it’s fine. Just horrible customer service. Will never be back that’s for sure

EBG did a pretty good job on my car but they didn’t start the work when they said they would. In addition, they finally finished the job four days longer than they promised which cost me an additional $ 175 for the extra days of a rental car. When you have been repairing cars as long as they claim, they should know what they are getting into before they get into it. In short…“Don’t make promises BEFORE you get the job, that you don’t intend to keep, AFTER you get the job”.

The people here are so friendly. It is a family business where they treat you as if you were part of their own family. They are fast and efficient with the repairs and they are in depth in their analysis of the damage. They are very friendly on the phone and in person and they are very accommodating to your schedule for drop off and pick up of your vehicle. Best part is that they wash your car after the repairs and it looks beautiful.
We’ve had to use them twice in two months because the drivers in St. Louis aren’t that great and we got hit twice. They remembered us when we came in the second time and we’re very appreciative of our repeat business. We will definitely go again, but hopefully we don’t have to!

I’ve used EBG Collision Center 5 or 6 times over the past 25 years (most recently 1 month ago) for various fender-​benders, a T-​bone collision and major front end damage. I have found them to be prompt, professional, and courteous. Their work is top-​notch; the paint matched perfectly and replacement parts were all aligned correctly. No rattles. The vehicle was returned clean inside and out a day earlier than promised. I agree that the front office performance was slow, but I have never had billing/​insurance complications or any unexpected charges. I am insured with AAA, so perhaps the process works differently with various insurance companies and their damage appraisal process.

This place is a AAA approved or suggested vendor for insurance repairs and thats how I got connected up wit them. It’s a big place with lots of service writters and seems to be a serious operation. The repair was done well enough (they replaced a bumper on my Nissan after I got rear ended), no issues there, but there was some serious issues with paper work and from my viewpoint, problems with how the office staff processed my insurance paper work. It ended up with me being charged $ 500 that I did not expect to pay. In the end, I got a check for the $ 500 and a note passing the buck from EBG. My advice, if you use this shop, check the figures on your bill carefully and do a lot of communicating with your insurance adjuster before you show up to pick up your car. IMHO, the office staff here is sloppy with paperwork.