A To Z Auto Center

Some of the worst service I’ve ever had. Rented a U-​haul here and I’ve never been met with such discontent employees, which is not my problem, and the worst, rudest, service I’ve ever experienced. During return and drop off, of the U-​haul, 4 employees saw me standing there, looked around and went to the back. Drop off: I had two employees both make eye contact with me, roll their eyes and sigh before asking if I had been helped. This was AFTER I had been standing there for 15 minutes and also asked if I could just drop it off, since I had to be at work at 5. At 4:45 I started to panic because I did not want to be late, I was told to wait my turn when I was the second person standing around, but had waited for now 30 minutes. WORST. PLACE.EVER.

Needed a Uhaul 10 ft truck yesterday and was able to get it within the hour. Great customer service. Everything was quick and easy. The guy working was very personable and made sure I had everything I needed. Truck was clean, full of gas, and a breeze to drive.

I used to love these guys because they are cheap and get the job done, but now I can’t find anything nice to say. I took my car in to get checked out two weeks ago and they told me what was wrong with it: $ 500 repair that needed to be done immediately and a $ 1300 repair for air conditioning that could be done whenever. After Larry called and gave me the quote, I told him I would call him back with my decision. I called back about 15 minutes later and asked for Larry but he was busy, so I left a message with the guy who called and told him to go ahead with the $ 500 repair. After not hearing back for a week, I called and was told that no one had ever heard from me so they hadn’t done anything. You would think after not hearing from someone for a week, you would call back. Anyway, I told them to get it done over the weekend. I called back on Monday (today) and told them I would be picking my car up, and asked how much the bill would be. To my surprise, it was $ 1800. They had done BOTH repairs when I had told them I only wanted one. On top of that, NO ONE apologized and Larry spoke to me like I was a 10 year old girl: «Well, I told you to have your dad call me so that I could explain everything to him originally»… Apparently I am not competent enough to make my own decisions. He told me that no one remembered talking to me and that he didn’t know what to say, I had to pay because the work was done. This was a HUGE amount of money to fork out when I was expecting a $ 500 bill. I am so frustrated after this entire experience, but most upset about how I was treated in the end. I would NOT recommend A to Z Auto Center to my worst enemy.

The best U-​HAUL dealer in the area! I have rented several trucks in the last year and I’ve dealt with several locations. The staff at A to Z Auto Center were great to work with. There was a chance my vehicle might not be available. They called me and upgraded me at no additinal cost. The truck was clean and well maintained. They offered all the extra services without being pushy. My vehicle was ready and waiting for me when I arrived. Check-​out and check-​in was quick so I could get on with my business. Very polite, professional and punctual. When you need a van, small truck or large truck; call A to Z Auto Center.