The Home Depot

BEWARE OF INSTALLATION SERVICES!!!
Long story that confirms what I read before contacting HD about installation services. I have one room, just under 12′ wide with no closets, etc. that needed new carpet quickly so picked in stock carpet at my local store. Pulled out a 12′ wide piece and knew a new 12′ piece would go in quickly. Paid $ 35. and watched the measuring person as he measured-​all looked good cause it was less than 12′ wide.
Written estimate came back that the room was 12’1″ so it would require an extra 60 SQUARE FEET more than the small amount of extra that store sales said would work.
Returned to the store; had a department head come to my home and measure again, confirming the first estimate for carpet. This department person said he would cut the carpet and have it ready for installers right away.
Got a call the next day that a third measurement would have to be done before the carpet could be purchased and installed. I was going to just live with the delays and previous comments from store management (not dept. person) that I did not understand how carpet should be installed, until the scheduler started the same thing. Said the store person and I might not understand the measuring and installing process, etc. Finished the call then decided to listen to my gut reaction; do I really want these people to install the carpet? NO!
The store does not allow reviews of measurement services; only installations, so I could not leave a review on their website. Hope you find your own installers.

³⁶⁄₁₀₀ in 2016 challenge
I like the convenience of this store. It is close to where I live. This particular store had been going down hill for a while. There had never seemed to be an employee around that you could ask questions to. They for the most part have seemed to correct that problem. Now you can find employees just standing around, they may not know where things are but they attempt to be helpful. That was not always the case here. I have run into the problem of something that says its in stock not really being in stock but usually can find it in another location. Their prices on pretty everything beat Lowe’s prices hands down. The store other than the stocking issues seems well kept and as organized as it could be. I have never had a problem with returning an item at this location as I have had with others locations. The bathrooms always seem clean when I have used them. And of course the best part is my guilty pleasure of the hot dog — sausage vendor outside the store. I have been known just to go to the depot for the vendor.

Disorganized. Inventory should not be so hit or miss considering this is 2015. I went in expecting an item to be in stock, but was told that a similar item was mistakenly added to inventory (Nest Protect wired vs battery model). It appears that multiple Home Depot stores made the same mistake with this product.
I checked with Lowe’s and was able to purchase the product without any issues whatsoever. Simple, easy process. Their inventory systems were up to date and accurate.

Once again tried to make a purchase at this location this time 7 count them 7 aisles closed.

This is second half or review please read other half. I called back and said okay; add the 500.00 to the $ 590.00 that I still had not received from the beginning of this ordeal! Interestingly enough, they hand-​delivered the check a few days after… Imagine my surprise.
Only TWO days later, the unit BROKE down again… TWICE! I was truly at my wit’s end. The tech came out to «fix» it again and I said absolutely not. I wanted a new one. I called Ben Mazor and told him. I was told that one of the managers/​supervisors at ARS said: «If it was me, I would tell them to take the $#&* unit out and then throw them off my property and say ‘get me a new unit!’»
Next, Allen called me and said «Would it be ok if we brought you a Rheem, a 16 seer this time?» I had heard of Rheem and as long as it wasn’t a Goodman, I was happy, so I agreed! It was installed early in October.
Well, November 3. Yeah, you guessed it. Broken. AGAIN!!! ARS came out again, said something triggered because we turned on the heat one night and it would not go off. They «fixed it» November 4. ARS made good on a fan on my carport they broke bringing in the one unit.
Believe me when I say, this is worse than what you are reading. Starting with April 10, April 16, a few in between, Sept. 12, Sept. 13, Oct. 3, Oct. 10, Oct. 18, Oct. 21, Oct. 25, and Nov. 4, I have documents showing they came to fix the systems.
Now, I am battling with Home Depot to get my Original warranty that I paid for and signed. They are saying I have to pay «A LOT» more for a warranty like that because it’s a Rheem. I have not been able to get an answer from anyone at Home Depot about the warranty which I was told what I have now is a «Conditional parts warranty.» I have called Ben Mazor from the day of the Rheem install to get paper work and nothing. Even the ARS worker said it was wrong what they were doing to us.
I have no answer as to where our $ 1300.00 is or paperwork for a warranty. Around Oct. 30, after a phone call with Ben Mazor, I was so stressed I felt sick, had a headache etc. I took my blood pressure, and it was extremely high. I called my doctor because I have had several strokes. I went to his office and he immediately had the nurse take me directly to the ER. I spent three days there with stress diagnosed. I also have cancer and stress elevates the risks.
Home Depot and the ARS people know this. I believe ARS has done a lot to rectify this, now Home Depot will not do its part. We have been going through air break downs and no air sometimes overnight, over 13 times. The stress and problems have continued for more than seven months. My husband and I just want this issue to stop and simply get what we paid for. Home Depot says we have to pay a larger sum still now or they MAY pay part.
I believe we should be fully covered under the original warranty that we paid for. Also, Alex from Home Depot kindly gave us a $ 200 gift card to Home Depot after I told him we were taking out the tub and adding a shower, because of my health and arthritis. While very nice, this won’t help me if my air conditioner continues to seize.
Quick Recap: 1) Bought an Amana 15 seer unit. 2) Got a Goodman 14 seer unit. 3) Called Amana and they told me the Goodman was made by them but a totally different unit.
If I was told I was getting an Amana, it should have been that. Units broke down many times, units exchanged… thousands of dollars in limbo. I have become so ill and stressed over this and my husband as well. He is the only one bringing in income as my cancer and health issues will not permit me to work. We cannot afford a lawyer. I hope and pray we get help. This is the worst instance of «customer service» that I’ve ever dealt with. The strain this has placed on my health and my family, is unbearable.

It’s Home Depot, nothing special about this one. Usually clean and well stocked.

Our visit to Home Depot was a breezy pleasure.
Not only did a nice gent assist us in finding what we were looking for (a mosquito-​repelling lantern that was advertised in the paper), he also walked us through the garden center and advised us on our eventual purchase of a key lime plant and a palm tree for the yard.
The cashier was also very sweet even though they were coming up on closing time. In terms of customer service and ease of shopping, I’d rate this as one of the better Home Depots I’ve been to.