ALE Solutions

I was contacted by Ale Solutions to tell me they were going to look for a place for me to stay with my 3 cats and 2 rats for a 6 month period after staying in a nice hotel for a wk due to a fire in my home. Ale Solutions gave me choices on places to live which was nice, so i got an apt Windor Park and they furnished the whole apt even hanging pic, which i had to pay for as well out of my dep. They put cloth couches even having 3 cats so i would put towels on the bottom so you wouldn’t sit on hair then i would take a bowl of water and my hands to get the hair off the arms and back which works great, so at the beginning of my 5 month because Jenkins Restoration finished my house early i was so happy i then started to pack and gather all my belongs to move back into my house i forgot to clean the hair off the arms and the back of the couches i get a letter in the mail that i got charged out of my $ 1,500 deposit $ 647.66 because they said i didn’t clean the hair off the couches and had to throw them away when they already had holes in the bottom of them. They say they sent me a letter to my #apt which i never received stating that i had to have the furniture in the same condition as they gave them to me, which i understand and never got the letter which should have been certified. Hair seriously is easy to get off. I would never recommend Ale Solutions to anyone!

I was contaced by ALE after we had a devastating flood in our home. I mentioned this was a complete tear down and the contractor told us the rebuild will take approximately 3 solid months. Everything was torn out, flooring, cabinets, countertops, plumbing, walls… you get the picture. ALE assured us all was fine that they spoke to Liberty Mutual and were given the perameters of our situation. I was told that they would be on the lookout for a rental house. They initially put us in a pet friendly hotel to accomodate our kids, malamute and 2 cats, however the hotel states animals cannot be left alone in the room and we both have to work. So off the animals went to day care everyday, drop off and pick up…$ 800 per month just for the dog out of our pocket! Then we came to find out our hotel stay was $ 7,000 per month! But don’t worry our insurance has $ 25,000.00 in housing coverage. I raised the issue as to why we are paying so much and shouldn’t we find a cheaper rental home if the build will take 3 months? They continued telling me they couldn’t find a home in the area that would accept animals over 40lbs, how could they when they are in Chicago and we live in California? There’s no local agent to assess your individual needs nor have any specific housing contacts besides the Resident Inn. It was obvious they were not looking. They would call me every few days wondering if I needed more time in the hotel… after several weeks this became unnerving. There was only one agent that seemed to have manners at ALE, her name was Lindsey. All the others basically treated me as if I were annoying them, then they would tell me they had to call my claims agent to get approval if I needed more time, I felt like I had to continue to ask permission to use my own insurance coverage. I had, had it with this company. We were displaced and trying to deal with everyday busy life with kids ontop of a financial burden of over $ 800 more per month on our credit card AND shuffling animals around everyday. WHY didn’t ALE question our case if they were doing their jobs? Why didn’t they speak with our claims and suggest we would run out of money soon and the build is not half way finished? WHY? Because they don’t care and they don’t have the intelligence to keep track of you or your case. Our entire family had to incur over $ 2000 in hotel costs for only 7 extra days! As well as over $ 2000 in doggie day care, because they used up our money and we then were getting kicked out of the hotel before the 3 month initial timeline! NICE… displaced again! We stayed another week at the hotel on our own dime. worked day and night after work trying to get the house liveable for our family… it was way to soon, we couldn’t afford anymore time at the hotel and had to bring our children and animals back to a disaster. Drywall dust everywhere, saws, tools, materials… unbelieveable. Liberty Mutual and ALE did not do their due dilligence at all. If you want to deal with a new agent everyday not following your case, dealing with agents who have awful attitudes and not care that you incur horrific debt ontop of your disaster, these ARE the two company’s to choose.