Moonlight Limo

I used this company for my wedding. They had asked for prepayment in advance. I had ordered an excalibur which was the car they were required to deliver in the contract. When we got outside there was a stretch limousine. Absolutely embarrassing. I received no notice to make other arrangements. The driver claimed to be outsourced and the call operator was absolutely unprofessional. I asked for the manager to call me back but have yet to hear anything. I would stay far from this company and any of their services. Rest assured i will be clawing back my payment made to them.

Extremely unprofessional. I called to make an appointment and the girl simply answered «hello?» I asked if this was Moon Light Limo and she responded ‘Yes” then dead silence… I told her I was looking for some information about limos for my wedding. She then proceeded to put me on hold (without warning) for five minutes. She picked back and said «Hello?» This is when I hung up.
Sice they have pretty reasonable prices listed on their website my Fiancé called and made a same day appointment anyway. We arrive at the address and ask a man in a limo where we should go. Aparently, this was the person running the appointment and he had no recollection of setting an appointment with us. He brought us up to the office and sat down in silence. My Fiancé took the inititative and told him what we were looking for and apparently nothing listed on the site was available. The Porsche was unavailable and even though there is an option for 3 hour minimum with no wedding package included we were told we HAD to take the wedding package. He proceeded to take three phone calls on his cell phone and left to let another appointment into the building all within our seven minute appointment. He couldn’t give us prices (even though they are listed on the website) and called us three different times after we left to get information. Mind you, we gave him all of the information in the extremely short appointment. He then called one last time and read the prices off of the internet to us. No thank you. We booked with Limo Ride instead.

I used Moonlight limo for my wedding. They were prompt and polite, and the limo was very clean. They also had a very reasonable price.
The only minor complaint was that the limo was a little «worn» inside. So, if you are a perfectionist about that kind of thing, you might not be happy with them.

I recently used Moonlight Limo as part of my guest transportation home from my wedding. BIG MISTAKE. The company was contracted from 9pm until 2am yet the driver did not bother to show up to my venue until 11pm. I had elderly guests that had to walk back to their hotels and families with young children who ended up having to call cabs. Another fun experience with them was during my own ride home. Myself, groom and a few cousins and friends were the last trip of the night and after dropping off a few of us at our perspective hotels the driver then proceeded to pick up random guests that were not part of my event. My friends in the van described these people as «disgusting euro trash» and were not at all pleased with being hit on until they made it to their destination. Lovely that the company will take on other business using the same vehicle that I had already purchased. I am guessing that is what happened to my first 2 hours, must have been too busy using a paid for vehicle double dipping in other business in town.
Clearly, none of this is ok. In an attempt to reach out to my contact there, I emailed him all of the above and asked him what he plans to do to fix what happened. Instead of an «I’m so sorry» or anything of the like, the contact Billy screamed at my fiancé over the phone and accused him lying about all that had happened and for «picking on the little guy». By the end he said he would refund us for the two hours that noone was there.
In checking my bank statements today, I noticed that not only was there NO REFUND, but they had actually double charged me for the final payment. What a barrel of fun Moonlight Limo has been to deal with. If you feel like get crap service, ripped off and screamed at go ahead and book them. For a real professional maybe try Viking instead.

Im using them all the time.
The drivers are gr8, always coming early, texting me they are out waiting with no pressure.
When coming back from a trip — they will wait at the airport and do their best to be there when i come out although its not easy with the local security guy trying to avoid cars standing in the waiting area.
Bottom line — gr8 service, nice cars, relaxed and no worries type of deal

We used Moonlight Limo for my daughters wedding last July and received impeccable service at a reasonable price.
The drivers were friendly and accommodating and the vehicle was beautiful
Since them I have used them on a corporate basis for several requests including some of an immediate nature and they always showed up on time and provided satisfactory service

Used Moonlight limo before and was very pleased with the service.
Last time, we went out for Valentines day dinner in NYC along with another couple. We reserved a sedan for pickup & drop off service. At the end of the night we decided to make an extra stop for some drinks in Edgewater. This wasn’t originally planed & the driver was very accommodating with the change.
Thank you Gary and the rest of the team!

Used Moonlight Limo for my B day party, i rented the Porsche limo we all had fun and arrived home safe. Would recommend to anyone wanting to rent a nice limo for a decent price.

We used this company for our wedding! We rented a large party bus! The staff was very nice & accomodating :) The party bus came fully stocked & was immaculate! There was more than enough room on it to hold our large wedding party!!! Highly reccomend!!! Fun time with great service :)

***WORST EXPERIENCE EVER!!! I’ll go ahead and just copy and paste the letter of complaint I e-​mailed to the owner almost a month ago. Shocking, we haven’t heard back from him. He’s probably busy ripping off other people. Do NOT use this service. The people are a bunch of tools and you will NOT get what you pay for.***
Hi Gary,
I’m following up with you to inform you of some serious issues that happened on April 10^th that I think you should be aware of.
For starters, I never complain about anything, but the experience we had with Moon Light Limo was horrible and someone needs to hear about it.
The drivers were both rude and disrespectful to me, my husband, our parents and the entire bridal party. Not only were they late, but when the Navigator arrived, one of the drivers actually walked up to us in Hoboken while taking pictures, stepped ON my dress, and started to yell at my bridal party because it was «time to go». At first, we had NO idea who the man was until someone asked him. He finally identified himself as the limo driver and rudely continued to keep walking as he threatened all of us he would leave without us. He never introduced himself to anyone nor did we even know he was there since he was late. The best man asked him who he was and the driver turned his back to him and then walked back to the limo.
As the bridal party walked towards the limos, the drivers never even got out to greet us. The driver of the Porsche had some woman sitting in the front seat who gave glaring looks out to me and my bridesmaids as we walked toward the vehicle. Completely unprofessional. The Porsche had NO alcohol as promised and the radio did not work. The inside was dirty and the bridesmaids had to load and unload all of their stuff into the back while the driver sat in the front and watched us.
As for the Navigator, again, the driver was rude and obnoxious, using foul language to the guys (same guy who got out and yelled at us by the pier). There was NO alcohol inside the vehicle as promised. There was ONE bottle of water and ONE soda inside. The air conditioning was turned to OFF and the radio didn’t work. The passengers knocked on the glass to ask the driver for air and music and he yelled back at them and said it didn’t work. We paid for a broken limo?
When we arrived to the Country Club, the driver barely gave us enough time to get out of the limo before driving off. We were in the process of unloading our belongings and the car started to move. The valet staff had to tell the limo to STOP before someone got hurt. Before we could retrieve all of our belongings, the limo had left, and with it, they took an EXTREMELY expensive bouquet of flowers the groom had given me as a gift the day of the wedding. One of the bridesmaids went to go back to the limo to get the flowers, only to find the vehicle had taken off. She specifically told the driver that she would be right back. Had the driver helped us get in and out and unload our belongings, this would never of happened.
All in all, we are extremely disappointed, as is, everyone that was in the vehicles. 4 out of 7 of our bridal party is getting married in 2011 and had our experience been better, we would have referred Moonlight Limo to them. However, everyone witnessed first hand how unprofessional and tacky this company truly is.
I hope you use this information to better train the staff at Moonlight and prevent this from happening to anyone in the future.
Nobody deserves to be treated like this, EVER, especially on their wedding day. Total disgrace as a company and a COMPLETE RIP OFF.