US Post Office

This place is a joke. I had a package that was out for delivery 12÷9÷15 and never showed up. Then on ¹²⁄₁₀₁₅ the tracking number updated to say it just arrived at the post office and would be delivered 12÷10÷15 but again never showed up. I went to the post office to see what happened and was told it should of bern delivered and they cant find it, but will call me. Then all of a sudden at 5:30pm on 12÷10÷15 my package was magically scanned as delivered but nothing was in my mailbox. So either they lost it and are covering themselves or someone stole it. I will be filing a claim and avoid this place at all costs!

THESE PEOPLE ARE THE WORST, a lady sat and talked to her friends while there was a line. The whole time. And didn’t pay attention.

I went to mail off 6 small packages. I never like using the self-​service device. I prefer the human interaction and would rather have more employees there than machines. While waiting in line this female Asian employee comes up to me directs me to the machine and charges me 2.32 per mailer. When I go to correct her saying some are lighter and will cost less she refuses to let me go back in line or operate the machine myself. She was rude and unprofessional. If I ever have another experience like this I am going to go back to my Marine Corps thought process and rip her soul apart.

This place has THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The manager ROBBIE is extremely rude and inconsiderate, and there is no reason in the world he should work with the public. This office has withheld my mail from me for the last month and a half due to them saying my dog attached the carrier in which never happened and I have proof to show that and now tells me I can’t even come get my mail from the office until I pay for a box. This is getting way outta hand and I’m unsure what to do.

I really don’t understand why my mail is late.

I was calling from Los Angeles, and had to get a package intercepted. Kalli and Nicole were just amazing. They were both informative, helpful, and were just even nice to talk too, especially since I was very overwhelmed being transferred from one post office to another. I had a great experience, and thought this situation was going to be very complicated. I was very lucky to have such great assistance from Kalli and Nicole. I don’t know unfortunately which location in Roseville, CA they worked at but I was a very happy customer. Thank you a million times again. :)

The manager Robbie is awesome. Very helpful. If you are having a major issue you want to talk to him or Evette.
The counter people are friendly and helpful.
Other than that it’s a post office and they mail stuff. It has a APC machine, USE IT. Or be a dumbass and wait in line and have your hand held, whatever works for ya.

I would give a minus 5 stars but is not possible. They lost my package, and I called this post office direct and spoke with ELAINE, who said that will contact the carrier and call me back. The second day in the afternoon I called back, since I never heard from them (my package still missing even if it shows on their website that it was delivered) and spoke again with Elaine. When I started to ask some logic questions, she said that I don’t want to listen to reason, that the carrier did not contact her back (even if she is his supervisor) because maybe he had some family problems !!! So, screw the customers, who cares that they paid for the items, who cares that they have a daughter who is in tears, we the usps have to follow the procedures… and even if they screw up, you the customer are on the wrong. She threaten me to hang up the phone, because she said she went above and beyond to help me (with what?) and I have to be patient. So, in today’s economy, with thousands of people off work, UPS, is still keeping employees who are doing mistakes, and on top of that the cover for them. When I asked her why the carrier did not live a message for her, she tried to protect him by saying that maybe he had a family issue and needed to leave ASAP. Really, with today’s technology he could not live a message for his supervisor, if indeed she left a message for him? Which makes me think, she really lied to me, and I know that the package was delivered probably to the wrong apartments, and since the quality of my neighbors went down, I am sure they will not give me my items. Thanks good the company that I bought from, were really really nice, and they will send me another package by UPS.

How can you love a post office whose phone number listed on the web site is «no longer in service?»

I still do go to the postoffice to mail letters and packages :) great for applying for passports too

I think this staff has had too many cut backs and are not able to provide as good as service as they once did.
A package we needed for our event on Oct 31 didn’t arrive on time. The tracking showed that it had been delivered on Monday, Oct 25, however our office is closed every Monday. Four calls to this branch to locate the package were unproductive. No one knew where it was. We were promised update calls regarding the search for the package but we never received them.
Finally, Tuesday morning (after our event), the package was delivered without an explanation. It is noted on the package that they tried to deliver on Monday and that we were closed. However, no attempts were made the following five days to redeliver. I’ve tried to share this information on
so that perhaps the folks who make the decisions can know the problems happening, however their website’s complaint email feature is not working.
Until this branch has more staff, perhaps UPS or FedEx are a better solution if you really need something timely.

I needed to renew my passport and was happy to find a post office near work from whence to do just that. Not sure why they call this place the «Perkins» post office, but I guess every boring government branch deserves a cutesy moniker. The two times I’ve gone here, the line has moved pretty quickly. I actually almost made an impulse purchase on a first-​day-​of-​issue of the DC Comics Superhero stamp series, but I couldn’t find one for Superman.
But here’s the poop on passport renewal at this postal branch. Apparently you are supposed to make an appointment (which is why it took me two trips to give Uncle Sam my hard-​earned dollar). During my so-​called «appointment», I stood in line like always, then I told them «I have an appointment» (which, incidentally, was never looked up in the appointment book from the day before), and I was processed.
A passport renewal is the same as first-​time passport application (the orange form) if your previous passport was issued more than 15 years prior. It will also cost the same: $ 87! I had to expedite mine because I couldn’t wait the 12 weeks for standard processing, so it was another $ 60. That’s 157 smackeroos goin’ to the Man. I suffered a little sticker shock because I thought I read everything through and was only going to be charged $ 127, but I missed a hidden fee. There was the Passport Processing Fee of $ 55, the Security Surcharge of $ 12, AND the Application Execution Fee of $ 30. Ah yes, the wily Application Execution Fee rears its ugly head.
Lame! Just tell me how much it is without the invention of extra fees. Anyhow, who cares? I will now be fit for my cruise during the summer (which until only recently did NOT require a passport for the Caribbean).
So now I’m kinda broke, but I might be back to this post office for the Plastic Man First-​Day-​of-​Issue envelope (suitable for framing). Plaz was the shizzit!