Service Now! Plumbing & Rooter

Excellent Service!
They were quick to fit me in. The man who came to my house was clean and honest. He got right to work, gave me a quote for the repair, and explained my options. I haven’t had an issue with the plumbing since.
I recommend them to anyone.

Service Now Plumbing is the only plumbing company I would recommend. Doug the dispatcher was both knowledgeable and friendly when I called asking about the plumbing work I needed done at my house. The plumber Greg showed up within an hour and did an awesome job installing my three faucets and unclogging my tub. The price was also very reasonable! I’m a very happy lifelong customer.

I own a house in Sacramento and the drains were clogged and my renters were panicked, so I called service now and they fixed the issue with in an hour and prevented a major flooding issue in the house. I’m so happy with their service, I recommend them to everybody, and will continue to use them from here on out.

Indeed something is scary wrong with this company. They sent a young man out to do a sprinkler head repair in the backyard. The young man seemed pleasant, but he definitely acted like he had no clue about what he was doing. He had to keep calling someone else at his company and asking them questions. I left him alone to do his work, and I told him I would be inside if he needed me.
Next thing I know my painter got my attention in a hurry… he said he just SAW this man messing with the pipes in the FRONT of our house, and that the he had broken a pipe (in an area where he was not even working)…and that this Service Now repairman just took off. My painter said he offered to help the guy, but the young man just ran to his truck/​van and tore off.
My PAINTER then ran to shut off the water — it was a geyser flooding our street. I am shocked that the Service Now repairman broke the pipe, and just took off leaving the water gushing like that.
If my PAINTER knows how to turn off the water, shouldn’t THIS PLUMBING/​SPRINKLER repairman have done that rather than leave it gushing?
A few hours later this Service Now repairman reappeared at my front door. He presented me with an $ 800 bill. I was stunned at the $$$ amount (fairly certain now that he charged me for the damage that he did, the repair of his damage and his time). I was so stunned at the whole experience. He scrambled out of here with water gushing, doesn’t turn the water off, and later charges me $ 800.00 for a sprinkler repair?
I regret not checking the Unilocal reviews before calling this company.

Don’t do it… It’s «service not»!
This company must be laughing their way to the bank… Every day. After spending the majority of the service time arguing with the technician trying to explain the problem and what me «the customer» wanted.
I know my yard and sprinkler behaviors better than anyone. And yet He wanted no part of listening to me. All He did was talk his way out of doing any work and tell me what HE wanted to do. And then give me a $ 375 bill for changing a sprinkler timer and sprinkler head.
He challenged everything I tried to tell him. When I wanted another sprinkler put in he told me no it’s getting spray from the sprinkler but in the meantime that area is crispy brown and dead. And when I asked about putting in a new line for that area he wanted no part of it. His answer… «not even sure we can get trencher in here (mind you I have double door gates to my property that a tractor was able to get through) and by the way it will cost you about $ 1300 to trench the area which is all of 15 feet. (I could have dug it myself). I finally said «enough». Just fix timer and sprinkler— but oh, and he didn’t even have a timer on his truck so he left for an hour+ then came back. Never once did cost come up…
Just a fat invoice for $ 375 for installing a $ 40 timer at best and $ 10 sprinkler head with his total on-​site time of 90 minutes which includes all his arguing.
Guess someone had to pay for those trucks to be painted with «service now»! For me it’s service robbery. Buyer beware of these guys. Not my first rodeo with them either… Shame on me for doing it again. Shame shame shame.

THIS COMPANY DOES NOT STAND BEHIND THEIR WORK, even though they charge top dollar. I had a water main leak, called them, and they «repaired» it for a small fortune. A month and ½ later, it started leaking again in the same spot, and they refused to even dig it up again to see if their repair had failed. They told me «we don’t guarantee repairs.» I would NEVER use them again.

Called «Sprinkler Logic» in Sac for a repair. The company they sent is part of them and was «Service Now». Showed up right on time. I’d had these sprinklers repaired before and the other tech had a problem with them, not so with Service Now. Fixed it quickly and at a reasonable price. Very professional tech. worked on my system. I will use them again if I have any sprinkler problems. Tech is local to Woodland, where I am. Will contact them if I have plumbing problems as I assume they will be just as professional.

The owner, Jimmy Chillquist, was so good to work with right from the start. He and one of his employees — Keith — came out a total of three times before I even hired them! I have another review on their other company — Sprinkler Logic — because they both worked on my backyard drain project. See that review for my 5-​Star rating on the work that was done.
This review is on Jimmy and Keith before I hired them. As I mentioned, they came out a total of three times before we even gave them the go ahead on this project. They snaked my house drains to see where they were flowing to after my pool was put in and all of my drains were destroyed. No other company did this — that would have been ignored by the two other companies I had called out. It turned out the job was a lot bigger than my pool guy had explained and if it weren’t for Jimmy’s expertise we would’ve been screwed come Winter.
As I mentioned in my other review — these guys were the most expensive — but they were also the most thorough, professional and considerate of all the companies I called out. Their customer service was excellent. Out of this whole nightmare pool building experience this summer — Service Now and Sprinkler Logic were the highlights. I would recommend them 100%!

BEWARE OF THIS COMPANY!!! I called to have my bathtub drain snaked. No biggie I thought. I was sorely mistaken. «Chris Lucas» came out for what I assumed would be a simple job. After an hour, he hadn’t made much improvement. He claimed that it was much better, and I eventually lost patience and agreed, simply to make him leave, so I could feed my crying infant son. $ 200 and another awkward half an hour later, waiting for authorization of my credit card from his dispatch, he finally left.
The tub was not at all better… and Chris left the bathtub stained and scratched. I called the company back. I should have requested a different technician but didn’t want to be excessively rude. Chris again snaked my drain, and this time pulled up one of my son’s tiny washcloths that I had accidently let go down the drain. Problem solved I thought. Perhaps it was worth dealing with Chris… I was again, very mistaken. That evening I noticed a terrible smell eminating from the bathroom, I wrote it off as the beans I fed my husband for dinner. But the smell persisted. I quickly realized that this offensive odor was raw sewage. Yes. Sewage. I may not be a plumber, but I am a mechanic, and common sense suggested that Chris had created a hole in my tubs P-​trap. I called the company back, and requested a different technician. I no longer had the patience for Chris. The new technician came and was directed to the crawl space beneath my house. When he emerged, he told me that there was indeed a hole in the tubs P-​trap, and that it would cost $ 1000 to fix. Great. The technician quickly got defensive saying that any damage done by snaking would not hold them liable. He was quick to add that this was stated in the fine print. He seemed to have made this speech on numerous occasions. I have no desire to further support this company, and will seek assistance from their negligence elsewhere, as it appears that I will receive no compensation for my plumbing being destroyed.
Until I can get this issue resolved, I now have to run the fan, keep the window open, and the bathroom door shut to make my home even habitable. I cannot believe how I have been treated, and wish to warn people so it dosent happen to you as well.

I called these guys out to fix the kitchen and laundry drain lines and they only fixed the kitchen. I had to get them back out to do the laundry and they charged me again! And since I wasn’t in the area they said they would send me a receipt. Three weeks later I’m still waiting!

Called Service Now because their add stated «free estimates». They came out and said they would need to do a video camera inspection which would cost $ 200.00 to determine the problem. We declined since that cost was only to determine the problem… which is not a free estimate, right?. The technician said they were using very expensive equipment to justify the cost. Again, we declined. The technician left and shortly afterwards we received a call from his supervisor. The supervisor was very rude and pushy in questioning why we called them if we didn’t want to use their services. Not a way to win our business.

Had a late night emergency plumbing problem, called them because they said they «guarantee» they will be at the job in 60 minutes or less, and waited one and a half hours for technician. He got here and moved at the speed of negative. He snaked the line twice, unclogging the drain, then tried to sale me on a camera inspection and further repairs. It was after midnight at this time and I told him I would think about it an call them in the morning. He then put the toilet back on (it had to come out for the snake) and asked me if there was a «slight rocking» in the toilet before he took it off. I told him no, and he said that there is now and that it had something to do with our floor. When he went out to the truck to do the invoice I got my own wrench, went into the bathroom to see what the «rocking» issue was, and it was more than a «slight rock», it was an outright safety issue! The toilet bolts were not even tightened up to the toilet. When he came in he asked me if I was ok with the toilet, to which I responded with «I am now that I fixed it». He acted surprised and told me I probably overtightened the bolts and can possibly break our toilet. It was late, I didn’t argue. At the end of the night I paid $ 500 for a snake and had to help with the repairs. Never again.

Think twice before you use this company. I strongly recommend Roseville Plumbing instead. I called for water on the floor around the stool and two stools that would not flush properly. The handles had to be held down to allow water to leave the tank.
It took 3 repairmen, 7.5 hours, 2 days and over $ 500 to make these repairs.
All the equipment was replaced in both stools. When I checked the work and found they were not repaired, the repairman seemed perplexed. I had to explain to him that the newly installed flapper was remaining open for only a few seconds, not enough time to allow half a tank of water to flush. New flappers were installed and the toilets flushed perfectly. I might add that this repair man was at the house from 9:30AM to 3:30PM As for the water leak, several hours were spent repairing and me paying for the repair of the water line. The next day I found the same wet carpet that triggered my original call. This visit the repairman found that a leaking tank was the culprit.
When I complained that it was frustrating to pay for all this work and things were not fixed properly, the comment was «well at least we fixed it» and «I didn’t charge you for today». I was also told that the original price was a «good price».
I guess that means that the hours taken to repair what was not broken were equal to the 20 minutes it took the following day to fix what was broken.

My toilet clogged up so I called at 8:30am this morning. They were able to send a technician out within a half hour! Fifteen minutes later, my toilet was running like new again. I am so impressed with how quickly they were able to come and fix it! Good prices, friendly technicians = A very happy customer.

I called them for some sprinkler work. The technician said I needed 4 new valves and the total cost was over $ 500. I’ve replaced valves before and know this isn’t very difficult, but I thought since he was a pro, the work would be worth the price. WRONG!
When he was done the wiring on ½ of the system shorted and he said he could fix that at ADDITIONAL costs. No thanks. Then once I got the system all wired again and working, it caused something called water hammer (basically a loud thud in the pipes when they shut off, due to the valve slamming shut). The technician came back and said we needed a regulator at further cost of over $ 800. I said no thanks, had a more reputable plumber quote the same job at $ 520.
There were two 1 star reviews, mine being the second of the two. Within 1 week, suddenly 3, 5 star reviews appear? I seriously doubt the legitimacy of the 5 star reviews.

I called Service Now to connect a new sink in my office. They came right the way and the technician was very friendly and knowledgeable. He finish the whole job in less than an hour. I am very please with them and the price they charged. I would definitely use them again for all my future plumbing job.

I called «Service Now» to replace the main water valve in front of my house on Sunday. The whole job took about an hour to finish and I paid $ 295, which includes 1 ¼″ valve (not ball) that costs about $ 30. Thus, the labor cost was $ 265. When I asked why the labor was so expensive. the repairman answered that he had the means to do the job. If people had the means of doing a repair task themselves, they would not have needed any repairman at the first place. Secondly, even the most expensive repair places, such as auto mechanics charge $ 89/​hour. While I realize and appreciate the expertise on these kinds of repair tasks, it does not mean that the repair person should take advantage of my naiveness and the situation as far as how much I should be charged for this kind of repair task. In the light of my experience, you should decide whether you want to do business with this business to get any plumbing job done, particularly at this kind of expensive hourly rate.