River City Medical Group

Family member had to go to the E.R. for emergency surgery. Was instructed by the doctor to do so. Later received a nasty and condescending letter from River City Medical Group informing the family member that they had gone to the E.R. for non-​emergency treatment and «next time go to your primary care physician.»
The letter looks like it was written by an uneducated person. Full of misspellings. They talk to their patients like they are 5-​year-​olds. Very rude and uncaring. Try to call and get only voice mail boxes that are full.
They also denied coverage of the medication prescribed by the doctor because the patient had not tried other medications first. Note to River City: the doctor decided they needed that medication, not the medication YOU think they need to try first. YOU are not the doctor.
Horrible and only care about $$$$ not the well-​being of patients.