Peckens TV & Video Repair

I had my tv fixed here because the sound wasn’t working. The cost was high and it took me 5 – 6 times of going to the shop to finally find it open. There is rarely anyone there and they make no effort to accommodate when you would like to pick it up. Also they only accept cash and no credit cards which is also shady and inconvenient.

Just had these people out to repair a 1966 Magnavox Stereo Console. Not very many repair places service them but these people did. They called and confirmed appt., they came out on time, and they fixed our problem. They were in and out in probably 40 minutes. They get my vote.

So I made a mistake in my previous review. I stated on the 29^th of September, that 2 months had passed since Peckens took our t.v. to their repair shop. It had actually been a month and a half. That being said, they did end up holding on to it for two months before I arrived there on an unexpected visit to retrieve it. They claimed in a previous call that it wasn’t worth the cost to repair it and so they offered to sell us a different T.V. but they would sell it to us for a higher price than what we would be charged to fix the one we own now. Obviously they are just looking for an opportunity to get as much money out of us as they can so we declined the offer. When I came in to pick it up, they told me they needed time to piece it back together because they still hadn’t done so. Fair enough seeing as how I didn’t schedule an appointment to begin with. What wasn’t fair was the mess they had left on and around the t.v. Multiple items, boxes and parts were just left sitting on the open backside of the T.V. and I don’t know how long they were planning to wait before they removed that junk! (the technician actually started removing everything when he saw me staring at it). I understand that our t. v was a «lost cause» but I still expect for them to treat their customer’s products with more care. STILL hate this shop, still advise everyone to go elsewhere.

The picture went out on our 40″ Sony Bravia TV so we looked in the Yellow pages for a repair place. We called Peckens mainly because the ad said they have been «established over 50 years». Two technicians showed up the next day. They looked a little puzzled when they looked at the set. One said «Is that a DLP?» Well no it isn’t. It was almost like they had never seen a flat screen TV before. So I turn on the set. Sound but no picture. They said «Well we’ll have to take it in to the shop to look at it.» We said your ad says «in home service». They said, «yes, service, not repair.» One of the techs said they had been in business 30 years. Well which is it, 30 years or 50+ years? We said «No thanks», and paid $ 49 for the service call.