High Energy Entertainment

If there was a way to give zero stars, that is what I would like to give. Of all our wedding vendors, this is (thankfully) the only one that was absolutely AWFUL!
Do you dream of spending the last weeks leading up to your event hoping you’ll hear if your DJ has any of the information he needs? Would getting to leave multiple messages help reduce wedding day preparation stress? Do you love bs excuses and an astonishing level of incompetence? Are you hoping to get a phone call the day of your event to find out the DJ isn’t coming? If so, this is the DJ to book! If none of these options appeal, feel free to read on in detail about the lovely experience we had with High Energy Entertainment.
We went to Ralph (owner/​dj) of High Energy Entertainment based on the recommendation of friends. He seemed nice enough when we met, and all we wanted was basically someone to play music and make the few needed announcements at the event.
Fast forward to about eight weeks prior to the event, which is when his packaged material stated we should touch base. This was the start of the most frustrating part of the wedding process. We had to leave three messages before we heard back from Ralph. All we wanted to know was what he needed from us and when we should talk before the wedding. He told us we could email all the information he needed and that we would touch base about two weeks out.
We sent him all the pages of information requested about three weeks out, and (we think) made the reasonable request that he just confirm receipt of the material (we had to get the email via a link on his website). No response to the first email. Wait a few days (figured he may be busy with parties etc), send a follow up email asking if this was the correct email. No response. Wait another few days, leave a voice message asking if he needed anything else and if we were sending things to the correct email. no response. This delightful pattern continued over the course of the two weeks preceding the wedding. After multiple messages, we finally got a call with some garbage excuses about why it was impossible to return a call or email in two weeks time (the sun was too bright, he had a bad dream etc). This is a business and as anyone who holds a job knows, you have to respond to clients within a reasonable amount of time (and if something does come up in life, then you find another member of your staff to return the call and handle your responsibilities.)
We finally arranged a time (at his convenience and choice) to review everything, and of course, when we called he didn’t answer. This is now a week before the event. We figured maybe he missed the call or was out of the room, certainly we will get a call back shortly. Nope, not on Ralph’s watch. An hour later we call again, and he did actually pick up. Did he have any of the materials or contract from the wedding near him? Of course not.
I wish that was the end of this review. Sadly, not quite. Saved the best for last. On the morning of the wedding, get a call that «surprise’ he will not be able to make the wedding because he’s ‘sick’(he even added the coughs to prove it). He wont be there, the ‘partner Kenny’ who was also supposed to be there wasn’t there, and some third or fourth tier fill in took over instead. The music we had requested was generally not played. The dj who filled in was ok at best (keeping people on the dance floor and figuring out what kept them there was not his forte).
Do NOT book with this company. They were the biggest mistake we made. I don’t know how you run a business in this fashion and stay in business. Sadly, when I did my initial Unilocal searches nothing had come up, so i am hoping to spare future couples the experience we had.