Innovative Dentistry of Rockville

Terrible experience!
Just like everyone else stated. I was told I had 10 cavities! Was going to cost close to $ 3000 to repair them all! I said, there is NO WAY I have that many cavities. Saw a different dentist today, I was told I had 1 cavity (and this is 1 ½ years later) I saw Dr. Caldwell and I would NOT recommend him. Stay clear from this practice, all they want is your money!

I went to Innovative Dentistry and got my tooth cleaned first time. Dr. Caldwell told me I had a decay that needed to fix. Even these tooth had decay it was not hurting me at all. On my second visit he worked on that tooth and now this tooth giving me a lot of problem. My eyes, and forehead hurts. I can not bite from that side of my tooth. I went back to him and he worked on it again but the pain does not go away and I am still dealing with that pain and head ace. I can not eat from that side at all. I went back to him and now he is telling me I needed to do root canal. I am not going to do tooth canal because in the past I have done two of my tooth root canal procured with two different doctor. First tooth went very good. No problem at all. But second tooth did not go well and that too gives me problem when I drink cold or hot stuff but I can deal with that.
However the tooth that Dr. Caldwell worked on is bothering me and I am avoiding doing root canal. I feel he did this purposely so he can get me back to his office and do root canal and make more money. If I had a ways I would sue dentist. Some of these dentist just want money!

I’m giving Innovative 2 stars because a) The facilities are very clean and welcoming and b) My hygienist was friendly and knowledgeable. However, in each visit I felt Dr. Caldwell was patronizing and only interested in getting more of my money.
Going in for my six month check-​up/​cleaning (I brush, floss, and rinse daily), Dr. Caldwell told me I had 6 – 8 cavities ON EACH SIDE of my mouth. Really? He accused me of having a poor diet (I admitted that I did drink diet soda), and told me I needed to immediately stop drinking all soda. I was shocked at his unempathetic and scolding tone. He then asked if I was still interested in Invisalign, as I had previously inquired about it. When I said Invisalign was too expensive for me right now and asked about payment plans, Dr. Caldwell scoffed and said «I don’t answer those questions, we have a secretary for that.» After he let the room, the hygienist sheepishly mentioned that I don’t have to stop drinking soda completely as he suggested, but that rinsing with water is important so that the acid doesn’t penetrate the tooth enamel. Much better and useful information than what Dr. Caldwell provided.
Anyway, I sought a second opinion from another dentist and found out I had 5 cavities. Total. So much for 6 – 8 on each side. I have not gone back to Innovative Dentistry, and have also sought out an orthodontist for my Invisalign treatment. I think that this practice does not have the patients’ health as its first priority, but rather encouraging expensive treatments (teeth whitening, Invisalign, etc) to get the most $$$ out of you. Stay away!

Purchased a Groupon for here because I needed a cleaning and haven’t found a local dentist yet. My hygienist was easily one of the sweetest hygienists I’ve had and was able to clean off staining on my teeth from mouthwash that my old dentist prescribed (ironically enough, I wasn’t told it stains teeth and thought I had enamel loss). The entire team was professional, the offices are clean and nice, and the dentist himself is very friendly.

If you are looking for professionals who provide quality care, look no further! I’ve been going to innovative dentistry of Rockville for over five years and am very happy with their services. Dr. Schneider is very well versed in her craft and is very kind, as are the rest of the office staff. I could not ask for a better dentist!

THE WORST DENTIST and ADMIN STAFF EVER. They never return phone calls. I had requested a copy of my x-​rays, it took them 9 months to email them to me. And they emailed me someone elses xrays. I’ve requested for a correction and no one’s even bothered to return my phone call. Never ever go here. Service is terrible. I went 3 times to get my filling fixed, and they still didn’t have it right.

You know what? I have had a Unilocal account for nearly 10 years and I have never written a review. That’s how intensely I recommend not even stepping foot in this place. See Roxie D.‘s review? See Jeanne M.‘s review? Those. Those exactly. My experience is eerily similar.
I went to this place a year ago, and I haven’t been the same since. Today, my wife (who also had a terrible experience here) and I both separately wrote letters of complaint to our dental insurance company concerning Dr. Caldwell. I’m hoping some justice will come of it. If not, I’m adding to the extreme negative reviews here. I could never, in good conscience, not say something.
My teeth have forever been changed. And not for the good. Find another dentist.

2 positive reviews from brand new Unilocal accounts that popped up within a couple of days of me threatening to sue them?
Seems legit!
Actually, it seems like using fake reviews as a shameless way to recover their rating.
I went in for a routine cleaning.
The nightmare that ensued is detailed below.
They said I needed 11 procedures. ELEVEN. I take good care of my teeth and didn’t have any symptoms, but because I’d had a good experience with Dr Schneider at her previous practice, I trusted them and set up 3 appointments to get it done.
Dr Schneider did the first round of work. She was on vacation the next week, and I needed the other procedures completed before my dental insurance ran out. They said Dr Caldwell could do the work, no problem, and that he’d been a dentist for over 30 years.
I do not say this lightly–
DR CALDWELL DESTROYED MY TEETH.
He exposed nerves/​pulp on not one, but TWO teeth, put on an ill fitting temporary crown that left the exposed nerve/​pulp open to the elements in my mouth, and I had to have an emergency root canal after a solid week of excruciating pain. I called in to speak to him the day after the first procedure because it hurt so much, and the receptionist told me it was normal and to wait it out until my next appointment.
Spoiler alert: it’s not normal to be at an 8 out of 10 on the pain scale after getting your teeth worked on.
At my appt, I told him about horrific pain, and he pressed his finger on the spot I said was hurting. Really?
I am a grown woman with a very high threshold for pain, but I am not exaggerating when I say that I cried like a small child and couldn’t stop shaking, it hurt so much.
His response was to get defensive and say that he’d barely touched me. I asked if we could postpone any further work until Dr S came back, I didn’t even care about the extra cost. His response was to get huffy and leave me sitting for over an hour while he attended to other patients.
When he finally got around to doing the work, he left SO MUCH CEMENT on my teeth that I couldn’t close my mouth. The doc doing the root canal had to smooth them down, it was that bad.
It was basically like having a rough cinderblock shoved up in my jaw. Our teeth aren’t flat. Your dentist is supposed to smooth the cement down so the grooves fit into the teeth below them. He couldn’t be bothered to do that, though. He also didn’t acknowledge that the temp crown he’d created didn’t fit, or that the permanent crowns he’d rush ordered (and charged me extra for) also did not fit.
I don’t know if he is simply incompetent or was over-​scheduled/​rushed because Dr S was out of town that week. Either way, his work is awful and negligent.
Every time I call in, I get routed to a call center in the Mid West. No one calls you back. No one submits your requests for records– I had to request mine FOUR TIMES. They only respond when you threaten to sue. Honestly, dealing with the admin piece of this was just as excruciating as the actual dental work. They are simply awful.
I have never, ever dealt with such an epic lack of professionalism in my entire life.
To review: I had no pain before going in for a cleaning, and am now $ 2000 poorer with chronic, miserable pain that isn’t showing any signs of letting up despite Dr Schneider trying to fix what Dr Caldwell messed up. I have been forced to spend $ 2000 for 2 root canals, and will have to spend another $ 2000 for new crowns.
$ 4000 of my hard earned, non existent money to correct his mistakes.
They also tried to charge me for extra work to correct his screw ups, but backed off when– and only when– I threatened to sue them. They also billed for the permanent crown they never placed. I must say they did this to help me since my insurance was running out. HOWEVER, I’ve since switched dentists and they have refused to reimburse me for the work I never got done there. There’s a word for that: FRAUD.
After I got the Attorney General’s office, the Better Business Bureau involved, they offered me a refund, but ONLY if I signed a waiver stating that they did nothing wrong. Well, I refused, so they wouldn’t give me my money back. Luckily, I’d paid via Mastercard. MC investigated, ruled it as FRAUD based on the ongoing investigations, and gave me a full refund.
My mom’s friend is a dentist in California and looked over my records. She said that while a couple of the repairs looked legit, most looked suspicious, ie a scam to line their pockets. My current dentist echoed the sentiment.
That being said, the techs I had (Fardad and Rose) were wonderfully compassionate and really went out of their way to help me. Dr Schneider was also nice and stayed late on her first day back to try to correct his «work.»
I would never let a mechanic do all this to my car without getting someone else to look it over, and I’m kicking myself for allowing them to do all this without me seeking a second opinion.
Please learn from my mistakes and steer clear of this place.

I hadn’t been to a dentist in a little over a year, so I was worried, but not terribly so. They said I had multiple cavities that needed filling and it would cost me somewhere in the $ 700 area. I was moving and didn’t have the cash, so in spite of severe warnings, I decided to not make an appointment to get my cavities filled.
Fast forward to my new town and I’ve seen 3 specialists all of whom have looked for these cavities and found nothing. Not a single thing. I got a cleaning and they said «you’ve got deep pits and fissures which is typical for someone your age and as long as you keep taking care of your teeth you will be fine. We’ll keep an eye on it if it makes you feel better».
I’m not really mad about potentially being ripped off for $ 700. I mean, business and all that. I’m mad that they were going to rip me off for $ 700 AND drill my teeth.

Dr Caldwell is one of the best dentist I have ever had. I will tell you upfront– I hate pain, told him this as well. He took this into account– and all the visits Ive had since I HAVE NEVER HAD A PROBLEM!!! Very nice DDS!!! The office staff has always been polite and upfront with all costs. Ive been a few times over the past year and ZERO COMPLAINTS!!! No hidden fees, no pain, no destroyed teeth– and had my first root canal — - again painless.

Excellent quick service. Very pleasant Doctor and staff. The office was clean. They accepted my insurance, so that is a bonus. Very accommodating, as I was here temporarily, and just happened to crack a tooth.