Mark & ME

Got facial wax done.
Pro’s: She was friendly & they have reasonable prices. But the most important thing is the actual service.
Con’s: Painful (more than necessary)! And I had a burn/​redness/​rash for *weeks* after– and I normally don’t. My skin is not overly sensitive, but you’re still supposed to be gentle on facial skin!

Best Waxxing experience ever I won’t go anywhere els love this place !!! They are so nice here and there waxes are pretty much painless and supper fast

Had my first Brazilian yesterday. The technician was very professional and I liked her. What I don’t like
1. They walk you in a room and say take your pants off… But they don’t leave the room they just stand there while you undress. I would’ve much preferred to be left alone for a moment to undress and prepare.
2. I know waxing is supposed to be uncomfortable but a couple of the strips were unbearable pain… Like WAY WAY more than the other 10. Now a day later I see why. It leads into #3
3. on one side of my ‘sensitive area’ im missing actual skin in a spot about the size of a dime. On the other side and in a few other areas im black and blue. The bruising was immediate and on the top of my hoohaa I’m still in so much pain I don’t want to put on pants.
So with that being said I doubt I’ll ever go back to Mark and ME, that’s if I ever even try waxing again…
I gave 3 stars bc the staff was extremely nice and the place was clean and welcoming.

We used this salon for Brazilians and pedicures the day before the wedding. I had never been waxed before and I was super nervous!
The girls were absolutely phenomenal. The waxing was quick and very comfortable and my waxer was extremely friendly and efficient. We had a great time with our pedicures and the girls had us laughing until we were crying!
We had an absolute blast and it was the perfect way to unwind before the wedding. Thank you so much for a great time!!!

This is the ULTIMATE PLACE to get waxed!!! Now I come from a long line of Italian heritage, and you know how hairy some of us guys can be. This place can turn you from looking like Mario, and into Luigi real fast. The look, and décor inside is super classy. I always feel like I am going into a relaxed high end establishment when walking in there every-​time. I HIGHLY recommend Kiersten for all your waxing needs. She treats the «whose who» of Rochester, and does it in such a classy way. She is almost always booked, so make appointments early.
The room you go into upstairs is nicely laid out with the smell of aroma essences. The wax she uses to do your body is TOP QUALITY giving you very little pain what-​so-​ever. My favorite Kiersten line is, «Paul you do so much better than all the men that have come in here». I told her, «Well i know how to take it like a man». She will do all your hard to reach spots to, like your bum bum. Kiersten makes getting waxed cool, and has made it a necessity in my life. Afterwards, you are so smooth you stare at yourself in the mirror for hours (almost thinking, wow I REALLY needed that). It is pricey, but if your an ELITE, it is worth every penny!
Overall: great atmosphere, nicely laid out private rooms, Kiersten, hot wax, painless rip, no hair, smooth body, and high quality… of course I will be back.

I’ve gotten waxes in a few different salons around Rochester, and M.E. is squarely in the middle. It’s not the best wax I’ve ever had, but boy does she stick to the «Home of the 10 Minute Brazilian Wax» motto, as it is the quickest brazilian wax I’ve ever had. That’s the obvious upside. M.E. is super friendly, and is obviously super comfortable giving brazilians, which is nice. I was less than thrilled when she brings you up to the waxing room, she doesn’t leave when you undress: it’s just ‘ok, get undressed and hop up here!’ (she’s said it in a less restrained way to me other times I’ve gone). I’m fine with crude humor, but M.E. is just a little too out there for me. Like Danielle R., I also received a comment like «wow, you must have been a cheerleader — you’re so flexible». I get that it’s just between us women, but not everyone is going to be comfortable with a comment like that.
M.E. does use facial wax, and I much prefer hard wax, it’s less painful and it removes the hair from the root. Aside from that, I’ve never had an issue with her waxing technique, I have had some errant hairs, but not too many. Due to the quickness of the wax, she is a little rough which resulted in me having some bruising one of the times.
She sets up a station for you to «clean up» afterwards with instructions. You do get a discount if you pay in cash.
From a timeliness standpoint, you can’t beat a wax that gets you in and out in less than fifteen minutes. I’ve seen her a few times, but I don’t think I’ll be going back. I’d rather have a longer appointment that emphasizes a gentler technique and style. If you are ok «baring all» in a bright room and can get down with her style, this place may be for you. Oh, and like others have said, take some ibuprofen before you wax.

I had read the rave reviews on Unilocal,and couldn’t wait to make an appointment for a wax. I had been in for a pedicure there before, and completely loved my service. I had heard ME is the best, so I specifically requested ME for my appointment.
I showed up and was taken up to a wax room by a woman other than ME, which I thought was fine because I had assumed ME would meet me up there. I was wrong, ME decided not to take my appointment, and to give me to another employee without saying anything to me about it. I was nervous as it was my first wax, and this was kind of unsettling. Thankfully, the woman who did my wax was very friendly, and I cannot complain at all about her, other than the pain of the wax itself (which I realize is to be expected).
The wax itself was EXCRUCIATINGLY painful… patches of my skin were ripped off and a few areas were slightly bloody/​raw. Afterwards, I had discovered they use facial wax, instead of hard wax for this area. Afterwards I went to the cleaning station and went home.
The price itself would be worth it, IF the hair had all been removed and I hadn’t had any skin damage. Many strays were left behind, and the hairs that were in fact waxed off were not truly removed from the root, they were just «ripped off» at the base. I know this because many grew back within the first week. I was on vacation with beet red, damaged skin… YUCK. Also, I incurred the cost of an ob-​gyn visit, because of the damage to the skin. My doctor said to NEVER EVER WAX HERE again because of their waxing style.
Ultimately, I decided to call the salon and see what they had to say about all this before I reviewed them on Unilocal.I am willing to let any business try to «make it right» before I write my opinion, just to make sure I’m reporting the full story. On the phone, ME said that she «was super busy that day and couldn’t do my appointment»… That’s fine but she could have definitely let me know that instead of ignoring my prior request. It is not my fault as the customer that you were overbooked. Additionally, she said «put hydrocortisone on it» the «it» being the damaged skin. RIGHT ON THE TUBE hydrocortisone says not to apply to broken skin (also confirmed by my doctor). Ultimately, I was looking for her as a business owner to rectify the situation, and all I was offered was another free wax. Why would anyone in their right mind go back, only to have their skin ripped apart and hair completely grow back in 1.5−2 weeks? Especially after my doctor had told me to never ever go back again. That is subpar customer service, but I at least gave them a shot.

My first Brazilian. ME was great and hysterically funny! I was indeed done in about 10 minutes after I got the courage to walk in the door.
I’ll be back in the future.
And I returned the next day for a pedicure. Mark gave me a $ 10 discount towards a pedicure when I asked him the price for one. I hadn’t even asked for a discount!
Kelly was great and paid extra attention to my heels which are in horrible shape!
I’ll be back again. I’d say the only thing missing was a massage option with the pedicure chairs but the conversation and service more than made up for that.

On May 21, 2014 I spoke to the most wretched man alive. I was yelled at for missing an appointment that they had incorrectly recorded the time for. He argued with me about the time back and forth, told me I had spoken to him when I never had and was a total stubborn brute about the whole situation. I have NEVER been spoken to that way by any salon employee let alone OWNER. I will absolutely not go back and I will not allow anyone I know to visit that salon ever. For full disclosure, here are the specifics:
On May 13 I called the salon and spoke to a pleasant woman who made appointments for my sister and myself for manicures, pedicures and an eyebrow wax. I also scheduled a Brazilian for my sister. All of these for noon on May 21. I realized as soon as I hung up that we already had an appointment with our personal trainer at 11 so I immediately called back and rescheduled for the same day (May 21) but for 1:30 instead, the woman on the phone was happy to oblige.
Today (May 21) my sister called the salon at 10 am to let them know she wanted to cancel her manicure but all of the other services were still desired, specifically saying the appointment time was 1:30. The woman on the phone was polite and said it was fine.
I was called by a woman from the salon at 12:40 alerting me that I had missed my 12:15 appointment and wanting to know if I would like to reschedule. I told her she was mistaken that my appointment was for 1:30. It sounded as if she were speaking to another person so I asked, «Is there a problem?» The owner of the salon, Mark, answered me and in an accusatory tone said, «You had an appointment at 12:15 for a Brazilian with Mary Elizabeth and you didn’t show up».
I told him, «I did not schedule a Brazilian appointment sir, my sister has one scheduled at 1:30»
He very rudely said, «So your sister missed her appointment at 12:15 and wants to come in at 1:15 now».
I repeated our original scheduled appointments to him and letting him know maybe there was some confusion because on the day I scheduled the appointments I originally said noon then called back to change it to 1:30.
He then told me that he spoke to me earlier that day and I said I would be in at noon for a wax. I told him he was mistaken and must be thinking of another girl named Kate. He demanded that he must have spoken to my sister then. I told him my sister spoke to a woman only to cancel her manicure but keep everything else the same. He continued yelling about me or my sister missing our appointment and lecturing us about calling to reschedule so I told him, «Forget it, we’re not coming in at all».
I was left utterly shocked. The whole situation is incredibly bizarre. I am appalled at how this man conducted himself and horrified by the way he spoke to me. Mary Elizabeth must be carrying the team over these because this Mark character has absolute no sense of etiquette or customer service.
On a happy note the day was salvaged! Jenny nails on Monroe Ave in Pittsford happily took us as a walk-​in for manis and pedis as well as Brow Diva across the street. They were very welcoming of our walk-​in appointments, even with a completely booked schedule! Both establishments did a phenomenal job and the entire staff, owners present and included were absolutely wonderful!
Good luck friends! Steer clear of Mark & M. E and you’ll be fine! :)

I moved to Rochester 10 years ago from Los Angeles. I tend to take a while to commit to an aesthetician… need to find someone I trust, who’ll do a great job… Someone who’ll speak their mind, but listen to my needs. I came to Mark & ME to give them a try after hearing several recommendations over the first few months… boy, do I wish I would have come here right off the bat.
I have been committed to getting all my waxing services at Mark & ME over the 9 years that I lived there. I don’t know why I never thought of leaving a review for the wonderful Mary Elizabeth on Unilocal before. I follow her hilarious humor on the internet, I fully recommend their salon to anyone who’s looking for a place to go. But it didn’t strike me until I had to move out of Rochester that I’ll probably judge all other waxing services for the rest of my life using ME and her phenomenal job as the standard of comparison. 10-​minute Brazilian. she’s not kidding. And while she’s doing that, she’ll make you laugh out loud, hear all your recent life gossip, and over the years, she’ll become your therapist as well! =) And you’ll cry, but not because of pain (I still have no clue how she makes it so painless compared to everywhere else I go). but because you’re laughing so hard.
I haven’t been able to find a replacement for ME in my new city. Something tells me I’m never going to be able to. Go here. You’ll never look back.
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Explanation of my rating system —
5*: Epitome of something, the best I’ve had, would LOVE to go back
4*: Great service and happy to go back regularly, but not the best of the category
3*: Service is fine. I may spontaneously decide to go there based on convenience. But no need to go back either.
2*: If I’m in a spot, I guess I would come here. But I wouldn’t have picked it.
1*: No plans to come back. I’ll try to talk companions out of going.

ME is AMAZING. She makes you feel super comfortable prior to your waxing experience and then she gets it over with quickly. I have been twice to this salon and had a Brazilian with ME, and she has done an excellent job both times. I highly recommend this salon for the price, experience, and quality.

The only place I’ll ever go to get waxed. I’ve had work done by several of the technicians, and I’ve never had an unpleasant experience. The technicians are always clean, very professional, thorough, and generally have awesome stories to take your mind off the pain. Staff is always extremely friendly and I recommend them to all my friends.

Waxes are never fun, but Mark & Me does them quick and does them right. The people there are ridiculously sweet and it’s only a 20 minute walk from the U of R Campus. They give discounts if you pay with cash, so bring cash!

I moved to Rochester about 2 years ago but returned home (NYC) often enough where I could continue going to my regular girl there. Partially because I have been going for years, but also because it’s cheaper ($ 50). I thought cost of living was cheaper here, why is waxing (and eyebrow threading, but I won’t go down that horrid road) more expensive… but I digress, sorry, back on track. Eventually the time came when I needed to get waxed & couldn’t make it home to I went to Mark & ME. M. E, is great. She made conversation, is very efficient and made me feel at ease. The only thing I don’t like is she doesn’t use hard wax, which is what I am used to and prefer as it doesn’t stick to the skin. I was torn between 4 or 5 stars but went with 5 simply because of M.E.‘s quick work and great personality.
If I need a wax while I’m here I’ll definitely return to Mark & M.E. I’d even pay more for the option to get hard wax.

I have visited this salon on numerous occasions. As far as waxing, I thought M.E. did a fantastic job, she makes you to feel completely at ease. I did try some of the other technicians when she was out of town and wasn’t as pleased. The facial that I had I didn’t particularly care for. The facial room was on the third floor of the building, in a very small room with a slanted ceiling. The girl who did my facial was very friendly but definitely not experienced. I wouldn’t return for a facial.

I feel terrible for anybody who goes here for their first Brazilian wax and thinks this is how they should be done.
They brag about being «home of the 15 minute Brazilian,» sorry, I’d rather have someone take the extra 15 minutes to correctly remove hair. They use strip wax instead of hard wax, which results in just ripping the hair, not pulling out the follicle. Yep, my «wax» lasted about 3 days instead of the usual 3 – 4 weeks. Now I had been to other salons in other cities so I knew this wasn’t what I was used to, first timers, don’t be fooled!
Extremely rushed, extremely painful, all of this to maximize her profits by getting more appointments. Ladies, invest a full ½ hour-​45 minutes for an appointment elsewhere that uses hard wax.
Also, the owner writes a blog where she discusses observations about her clients. It’s anonymous, but I just think it’s unprofessional.

Ladies, rejoice. We all have waxing horror stories. Myself included. Trust. One time there was ice involved. So when I heard about M.E. I was skeptical that a wax could be as easy as my friend told me. Well, I was proven wrong. M.E. gives the fastest, easiest, and least painful brazilian wax you’ll ever get. M.E. puts you at ease with her hilarious stories and then all of a sudden you’re done. Plus all the laughing helps you relax. She uses a mellower facial wax that works really well — no skin pulling. Hallelujah! She’s seen and heard everything so don’t be shy. Never in my life have I had a wax in 10 minutes. You’ll be out and about afterward meeting your gal friends for a drink or running errands. Also, if you pay in cash you get a $ 6 discount. I also recommend taking 1 or 2 Advil 30 minutes beforehand.

I have gotten waxes in many different places in Rochester and this is by far the worst place I’ve gone. I don’t want to go somewhere where their accessory dog is hanging around especially if you have allergies. I felt awkward when I was asked ‘you’re a cheerleader or dancer aren’t you? I can tell because your flexible.’ It was inappropriate and made me feel uncomfortable. I also experienced a lot of bruising from the roughness of the ’10 minute wax.’ I do not have sensitive skin and that is the only time I’ve bruised. I also felt like she did not do a thorough job as I had a lot of random hairs left over. I have only gone once and I will never go back… and M.E. is the one who did my wax.

STOP HERE FOR THE BEST BRAZILIAN WAXING OF YOUR LIFE. Yes, I’m writing in all CAPS! Listen my ladies… I’ve gotten my va-​jay-​jay waxed all over the world. You heard me… the WORLD. From the Bliss spas in LA, SF, and London. To some of the best salons in Dubai and Paris and Egypt… and NO ONE… and I mean NO ONE is faster and better than M.E. Yes, THE Mary Elizabeth of Rochester, NY.
She makes you feel relaxed and there is never anything to be embarrassed about. She has seen it all! She uses the best wax and the best technique! No re-​using the strips and re-​ripping– OUCH!
Mary Elizabeth is the best kept secret in town and get yourself smoooooth. If not, then you are putting your coochie-​pie in the wrong hands!

I’ve seen Kristen there for waxes and she is awesome! I’ve seen everyone else there for waxing and Kristen is definitely my favorite, she is like a waxing whisperer! She tries to keep your mind off of it while talking about anything and everything.
I would see someone else there but I do try to plan ahead and make appointments with Kristen