Passion Nails & Spa

I will never come here again! I’m only giving it two stars because the lady who assisted me was very nice and attentive. The salon was very clean. HOWEVER, they are so ridiculously expensive. I got a gel manicure for $ 34! I can get a full set for less than that somewhere else. I couldn’t believe she charged me $ 4 because my prior gel manicure was somewhere else, there fore they had to use their equipment and supplies to remove it. I was speechless.

This is one of the worst nail salons i have ever been too! I came to Passion nails since it was close to me and it was by the plaza, i love going to the plaza so i thought i would try this salon. It was dead inside and i wanted a broken nail fixed and a polish change. I really feel like they try to scam you here. Like charge you way more then they should! I asked how much a pedicure was because i was thinking of getting one of those too, $ 25! That is way more then i have ever paid anywhere else. Before the girl started to paint my nails i asked how much so i can pay first, they were talking back and forth looking at much and the girl tells me «uh…i’ts $ 25» Are you kidding me! SO i tell her no, i will pay for my broken nail i will paint my nails myself. That is crazy. $ 25 for a broken nail fix and polish. They then started talking back and forth telling me oh ok $ 18, l feel like they wanted to see if they can get more out of me. Also while i was in there a lady came in with a statment from her bank and she was asking them why she got charged more then she should have and they were very rude to her saying i dont know ask your bank. I really think they are scamming people at this salon i hope they get shut down. And the prices on the wall are not what they charge you when they are done!

do not go here. i went to get a gel manicure and they screwed up my nails so i went back and they fixed it. ineven gave a tip being nice. however 2 days later my nails peeled again!!! i went back asking for my money back and they wouldnt give it back. awful customer service!!!

I go here when desperate. It’s so convenient for me, but every time I leave I promise myself to NEVER GO BACK. Last night was the same thing. But again, I was not close to my regular spot near work. It’s always the same… «You need a new set»
(I had a new set 3 weeks ago, I just need a fill) Way over priced. Poor/​No service. New technicians (men) constantly. And now suddenly I am charged an extra $ 1 to use the credit card machine with zero notification or notice posted. I just walked out and laughed as I know better than to go there.

This place isn’t that bad. The people are nice. I got a pedicure and new acrylic set. The pedicure was fine not spectacular but I was happy with it. The new set was good too. I actually am really picky with my nails. I like the way the guy shapes them to look natural. This is actually the 3^rd time I’ve been to this salon. I’ve liked the work every time. I’d much rather pay a little more for my nails and walk out loving them than spend less and have to go home and fix them. As long as they keep providing me good service and a nice product I’ll continue to come back. One thing, I do wish they would turn the TV’s on. That’s my only complaint.

DO NOT GO HERE!!! THEY ARE THIEVES!!! They will charge you for services not rendered. Rude and a horrible experience. Go somewhere else!!! They are also unbelievably expensive. I also have heard similar experiences from others.

There are too many nail salons in town for me to ever go back here again!
Completely rude, not attentive, and horrible job on my nails.
All around a bad experience.

If I could give this place 0 star, I would! I should have checked Unilocal before just swinging by here. I guess an empty salon on a Saturday afternoon should’ve clued me off too. But, I figured since it’s in a nice area and on the way to TJ… it was worth a try. Boy, was I wrong.
The manicures my friend and I got were so much worse than what we could do ourselves at home. The hand «massage» was nonexistent (it’s supposed to be the best part of a mani!!). They charge $ 1.00 for credit card without telling you. To add insult to injury, no one there knew how to change the paper tape to their credit card machine after it ran out… this was after they had ran my card! So, they wanted to charge it a second time. I had to firmly tell them they could not do this and called my credit card company to make sure the transaction went through. I offered one of workers there the opportunity to speak to my credit card company to confirm that it went through but she said she was too busy to do this. She wanted my card to be reswiped and told me to take my credit card statement back there to show them the duplicate charge! WTF??? One of the girls there had the decency to tell that it was ok and that she was sorry as I was fuming out of there. I had to redo my friend’s polish at home because her tech could not color between the lines!
I’m Asian and originally from Orange County so I don’t expect much customer service with these nail salons and most Asian establishments (sadly)…but this topped it off for me. Shame on you Passion Nails!!! Will never come back here.

DO NOT GO HERE! Horrible everything. The workers are so rude. They are way over priced and they didn’t even honor my discount card for working in the plaza when it clearly says their name on it. My nails were done so poorly. It’s really just a waste of time and money!

I think we can all agree a salon should have 3 basic elements: cleanliness, organization, relaxation/​courtesy. None of which this nail salon offers.
I AM A FIRM BELIEVER IN REDEMPTION this was my second visit. Lets just recap…
1.) Technicians were on their phones or talking to each other in another language the ENTIRE time which I could hear over my headphones.
2.) I am an expert at rubbing lotion on my legs so when I pay for a massage I expect it to feel like one. Oh and skipping out on 3 of my precious minutes not cool. (I work hard for my money don’t judge me)
3.) The spa water, lotion, and towels were at best room temperature when they should be warm near hot. (Enough to steam)
4.) Nail polish was left smeared and in crevices on my toes, this is after she «cleaned» them up with the polish remover.
I hope that at some point they can turn it around but doubtful. Good luck and let the forces be with you should you choose Passion Nails as your pampering destination.

My daugher and I had the $ 26 mani/​pedi and were treated terrible yesterday. As soon as they heard we wanted the express mani/​pedi they acted rude. We should have left but we were on a time constraint and needed to get it done. The women and man who did our nails were snappy and unpleasant. To say the least, we will never set foot in this overpriced, impolite business again. I can’t believe they are still in business with this type of attitude, Why do they offer the express nail service if it’s going to make them ugly?

Please read to avoid being scammed! I just returned home from this salon and am compelled to write a review. This place is a total fraud! I have read all of the Unilocal reviews and agree 100%. My husband and I went in for a manicure/​pedicure, which was advertised on the window for $ 26. Upon sitting down they handed us a laminated price list and asked which one. I said just regular, which is what I always ask for wherever I go. She said number 1? I glanced and said yes thinking that was regular. During the pedicure they did nothing special except for warm lotion, which I have had elsewhere for no extra charge
. When it came time to pay she said 64 and I thought, Oh well maybe the special on the window was an early day special or something. After paying she then came over and said that I was not charged for my manicure and that I owed $ 15 more! I asked why and she said because we asked for number one. I asked to see the laminated paper. They did not want me to have it, so I walked over and got it myself. I read what number one was and it said hot oil, callous removal, and foot scrub. I guess hot lotion is hot oil, but they absolutely did not do callous removal or scrub on my husband or I. I verbalized this and they argued they did! I couldn’t believe it. I continued to explain that the services specified were not performed and they would not back down. I was furious. I had already tipped, and I was seriously tempted to ask for it back. I ended up paying what they asked and stated I hope it was worth losing a customer.
Please, do not go to this place. The only reason they are in business is because of the plaza location. They are knowingly ripping people off. Trust me and the other reviews, this place is horrible!

I wanted to give 2 stars because you get what you pay for… however, I have to be honest and warn you Unilocalers not to even consider going to Passion Nails & Spa if you want to have a decent pedicure.
For less money, you can find another nail salon nearby, and they won’t do the following things that completely bothered me:
— handed me a menu of what each ‘type’ of pedicure included DOWN TO THE MINUTE
— pulled out a timer so that she would know when to stop massaging my feet/​legs
— avoided eye contact the entire time
Do yourself a favor and go anywhere else!

Went in last weekend for a gel manicure and eyebrow wax. I walked in and it was absolutely empty, and a couple of employees were eating their lunches at their nail stations. Ok, it was Sunday morning, I didn’t expect it to be busy or anything. So I asked for my gel manicure and eyebrow wax. They started soaking my nails (that had prexisting gel polish) and… left me there for about 30 minutes. I’ve had gel nail polish on and off for about 6 months now and I am absolutely certain that it does not take that long. They start with the regular manicure part and ask me why I didn’t pick a color. I explained about three times, «I want gel, may I see the colors?» (they don’t display the gel colors up in the front with the regular polish) Clearly the lady didn’t get it. Getting frustrated, I said, «Just french polish please»! and she was like «Don’t you want gel?» Communication breakdown for sure.
So I got my manicure. That was ok. Nothing special. Just a manicure. Mostly clear gel polish. Can’t mess that up! This whole process was taking way longer than I had planned for, so I was just gonna cut the process short and not get that eyebrow wax. I was relieved when handed the check.
The total included the eyebrow wax. I was like. Oh wow, didn’t even get that yet, but I’m tired and want to get out of here so I asked where I would be getting the wax. I was led to a room in the back and told to lay down.
This is where «Meh» goes to «Eek!»
After telling me to lay back on the reclining-​type chair in the room the lady immediately applied the hottest HOTTEST burning lava-​hot wax to my eyebrows. I’ve been getting my eyebrows waxed for about 10 years now, and this is by far the HOTTEST wax that has ever been applied to my face. I made an audible noise and said «wow that is really hot!!!» and all the lady did in response was slap the cloth strips on the wax to finish the job. No apology.
After she pulled off the strips, she asked for payment. Didn’t give me a mirror to check her work/​see how bad my skin had reacted to the overheated wax (the first chance I got to a mirror I saw I was bright red), just wanting her payment. I explained I had already paid for the service and she walked out of the room and up to the front desk to make sure I wasn’t lying. Are you kidding me?
Long story short. I was charged $ 55 bucks for a mediocre gel manicure and painfully hot eyebrow wax. I really think that was way too much money for those two things.
Looks like I will be looking for another nail salon to give my business to — and maybe threading my eyebrows because I really don’t ever want to be waxed ever again!

Went in for an eyebrow wax because I was desperate and was in the area. There were no other customers in the store so all the employees were just sitting around. Having to get off her butt to help me was clearly annoying to my technician who didn’t say 2 words to me. She didn’t even look at my brows before slapping some wax on. She ripped it off and sent me on my way. No plucking of stray hairs. Didn’t hand me a mirror. I was in the room for maybe one minute. Will never ever go back.

I certainly learned my lesson by not checking reviews before going to a new salon… Went in for a spa pedicure and left regretting having gone. I was very hopeful because the salon was clean and very quiet, but the service ended up being terrible. The man doing my toes was very rough and cut my cuticles several times. He burned me with the hot lotion and my toe nails were cut very jagged and unevenly. The massage chairs do not work either. For the quality of work, it was very overpriced ($ 25 for the basic pedicure). They charged me $ 1 to use my debit card (which is illegal) and even had the audacity to ask me if I would be leaving a tip. I will NEVER be returning.

This place is TERRIBLE! They ripped off so much of my skin when I had my eyebrows waxed there. They tried to tell me it wasn’t their fault and it would heal in a day or two. I had to go to the urgent care for treatment that same time. Also went there for a manicure the day before my wedding. After making me wait 30 – 45 mins when I had an appt on a Friday morning (when no one else was there) they did the manicure, smudged all the nails, and had to repeat it again. See the pics for what the did to my face.

What a joke! I have no clue how this place stays in business because it is the absolute WORST nail salon on the planet. Imagine there was a nail salon in the movie «The Hills Have Eyes,» THAT salon would be better than this one, I’m sure of it!
I went in for a full set of silk nails for a trip I was taking with my boyfriend. I entered and told the lady at the front what I wanted. I believe she was the owner. She brought me over to a station and we sat down as she started prepping my nails. In the middle of her doing my nails she starts showing me her feet and how her toenails were painted. I could barely understand her (I think she thickened her accent on purpose at this point). Apparently she had just sold me a «pedicure» because she left my hands suddenly and came around to me with a foot bath, stuck my feet in and went back to my hands again. I was thinking «crap, this lady is a ninja and she’s about to karate-​chop my wallet!»
So, I think she may have finished my nails at this point, but however the order, she grabbed my feet, wrapped them in a towel and just started painting them. No filing, no cleaning under the nails, nope, just painting. When she was finished, I just wanted to get out of there before I accidently purchased another unwanted and crappy service. I paid… way to much by the way, and I high-​tailed it outta there.
Just stay away! Don’t even go to that side of the plaza. Sure, there’s Cherry on Top and Panera but you really need to ask yourself, «Do I feel lucky?» Because I wouldn’t put it passed that lady to chase a person down in the parking lot to sell something. STAY AWAY!

I should know by now to check Unilocal reviews before going to some random business I’ve never heard of.
But alas, I failed. In need of a pedicure, I decided to stop by and give Passion Nails a shot since I was in the shopping center. They have a $ 26.00 express mani & pedi, and I just decided I may as well take that when I realized the pedi was going to be $ 20 alone. Made sense to get my fingernails done for a mere $ 6 right?
As I’m sitting down for the pedicure, I’m handed a laminated sheet which displays their pedicure prices, starting at $ 25. Yikes, that’s nearly 10 bucks more than what I’m used to paying, not to mention it isn’t consistent with the $ 20 fee displayed behind the greeter upon entering the salon.
I tell them: just the $ 26 mani & pedi, and that is it. After 3 of their attempts to coerce me into purchasing more, they finally got the clue and let it be.
The ladies are actually really friendly, and tried to make conversation — which is a step above other nail salons. But it’s not worth it for the awful quality. The pedicure consisted of no scrubbing or even the bath salts… it was polish only. The manicure polish looked great, but the filing job was horrible and their «dryers» are a JOKE. I waited patiently for them to dry under the machine, but no more than 5 minutes after leaving, 6 of my nails were already damaged (and I was trying to be delicate!!)
So, no. I won’t be back here :(

This is the worst place I have ever been to. The service was so bad it felt like a joke. I will never ever go back there. I believe the only reason they have business is due to their location in the plaza. please take my advice and DO NOT GO TO PASSION NAIL&SPA. AWFUL!!!